The Herdman Family Carpet Shop was first formed in 1987, and has built a reputation as a very professional family business since then. We are members of the Guild of Master Craftsmen and care about our customers and the service they receive. After 32 years in business, we pride ourselves that we are truly a family concern, and at least 9 of our 10 staff are family members.
As already stated, our business is run by one family and the Herdmans are proud of our reputation for being friendly, reliable, easygoing and efficient. When you come into our shop you will usually be seen by the same person who actually comes to estimate for you. We like to do this because that way you will have already met the person who will be coming to your home, which helps to make you feel more comfortable and at ease.
As already stated, our business is run by one family and the Herdmans are proud of our reputation for being friendly, reliable, easygoing and efficient. When you come into our shop you will usually be seen by the same person who actually comes to estimate for you. We like to do this because that way you will have already met the person who will be coming to your home, which helps to make you feel more comfortable and at ease.
Services
The Herdman Family Carpet Shop in St Margarets, Twickenham was first formed in 1987, and has built a reputation as a very professional family business since then. After 32 years in business, we pride ourselves that we are truly a family concern and at least 9 of our 10 staff are family members. We are members of the Guild of Master Craftsmen and care about our customers and the service they receive.
We supply and fit all brands of carpets and natural flooring to suit every budget. Within our Carpet Showroom we have displays and samples of Crucial Trading, Westex, Cormar, Alternative Flooring, Louis De Poortere, Telenzo, Brintons, Master Weaver, & Kersaint Cobb manufacturers to name a few.
We encourage our customers to take as many samples home and look at them in the comfort of their own home against with their decor before making any decisions.We are also happy to bring carpet samples to you when we come out to estimate.
We encourage our customers to take as many samples home and look at them in the comfort of their own home against with their decor before making any decisions.We are also happy to bring carpet samples to you when we come out to estimate.
We supply all types of Carpets, Safety Flooring and Carpet Tiles for Commercial locations such as schools, offices, retails outlets, surgeries and care homes etc. Within our Showroom we have displays and samples of Joseph Hamilton & Seaton (JHS) carpets & tiles, Tretford carpets & tiles, Gradius, Karndean Design Flooring, Polyflor & Altro Safety Flooring, Windmoller and many more.
We undertake all flooring work, from a small bathroom to large commercial contracts such as schools, colleges and residential care homes. Supplying and fitting all types of Carpet, Vinyl, Marmoleum, Cork, Wood, Bamboo and Laminate Flooring. Sanding, varnishing and finishing of existing floorboards, also undertaking any sub-floor repair work required ie screeding and repairing joists etc.
Newly-laid carpets sometimes develop what appear to be patches, which happens after the tufts have been compressed in different directions. As soon as the carpet is vacuumed, the tufts will return to their upright position, so we recommend that you vacuum your new carpet as soon as it's laid. Regular vacuuming is good for your carpet.
Reviews (4)
The Artist
Jan 02, 2022
Report
UPDATE: they are out of business and in the hands of an Insolvency agent...Shop has been closed for a number of weeks and no one answers the phone or email. Post is piled up on the inside of the shop. Does not look good. They have a hefty deposit from me which I think I will need to get back from my bank. Very sad if they have gone out of business but they should be contacting customers who have paid deposits.
Louise Hannay
Nov 17, 2021
Report
Belal Ashraf
Apr 04, 2021
Report
Honestly the nightmare I had with this company I wouldn't wish on anyone. Not only did the Herdman rep ( Debbie ) get the installation date wrong but I had to do all the chasing. Door bars, refunds, you name it. The number of times I requested they call me Vs email was a joke. Yet they still emailed me. I have no idea how this company is in business. I wouldn't purchase a rug from them let alone carpet. Stay away, they have no regard for customers.
James Bicknell
Jan 20, 2021
Report
Terrible, terrible customer service. Although I am a big believer in trying to support small and local businesses, I have to say unfortunately this company is the worst I have ever had to deal with. You practically have to beg them to let you give them your business. They never follow up, they constantly over promise and under deliver. The product that was eventually installed was installed without any care and attention. I have continually tried to contact them to rectify it, they keep promising but now are just ignoring me. I cannot recommend them at all.
