Castles Properties

We have been delighted with the way Castles handled the sale of our home. Castles got our property on the market within 24 hours of valuation, and we sold 1 week later having received 5 offers well over asking price. The whole process has been handled speedily, professionally, and smoothly.
We went with Castles over other local estate agents because they offered a great service, valued reasonably, set expectations fairly, didn't have add-on fees for basics like photography, and their commission fee was very reasonable.
They have gone above and beyond to meet all of our expectations, have kept

Professional & Responsive are two very good words for Castles. From the get-go Austin came round to value my flat. He was very friendly and came prepared. My place was only small but he spent time telling me about the comparables in the area, the process etc. Mark, Lauren & Lucy made the whole selling process a breeze with Mark Swinmurn chasing through my sale to exchange. Our chain wasn't the easiest so I am so grateful to have this team at the end of the phone - they were all so willing and happy to help. Thanks again Castles!

Absolute shambles of a company now Mark Swinmurn is the sales manager. Would love to inform Mark Noble the owner of the company of the people working for his company..
Surprisingly after the office was 14 plus days into a complaint they actually then decided to "produce the company complaint procedure' Can I ask Mark? Shouldn't that have been the first document produced to me when I initially spoke about my concern?
Use at your own peril people...!

Flat was filthy with rubbish and food from previous tenant in the cabinets and fridge
None of the appliances working, no hot water, no shower, no heating, washing machine not working.
Instead of doing maintenance of what’s not working they give you some legal bs like “by law we don’t have to repair that..” and then after several weeks they send one of they dodgy contractors into your home, when you are at work, without giving you notice or getting your consent.
It took me more than 2 months to get my deposit back after I left the property.
AVOID at all costs you will be better off living

Positive: Professionalism, Responsiveness
Recently purchased a property via Castles, all the staff were polite, professional and helpful. As first time buyers they reassured us and kept us up to date through the whole process, it was such a smooth transaction.

When we were looking at moving home I made it very clear from the start that the place we move to will need to be put friendly as we were planning on getting rescue dogs. We found a house that was perfect so we moved in. About 5 weeks later we found 2 rescue dogs that we adopted as our contract stated we could have pets. We had an inspection and the estate agent asked if we had permission from the landlord i said yes it states it in our contract. Fast forward two weeks and I get a phone call from Castles stating we need to move out or get rid of our dogs as the landlord never agreed for us to have

I would highly recommend using Castles, especially if you need the guidance as a first time buyer - very friendly team who will take time to listen to your requests and answer your questions.
They have been amazing at helping me get my first property. After a very stressful time using a different estate agents I was not sure if I wanted to try look for a house again. The Castles team have helped me find my perfect first home and with no stress!

A first class service from Castles. They have been extremely proactive and helped guide us through a challenging and emotional sale. Their advice and expertise has been invaluable, and they kept us up to date throughout the process. Castles certainly went above and beyond what we expected of them. A huge thank you to Simon Legge in particular who was key in managing the completion of the sale and was an incredible support to us. We have no hesitation in recommending Castles.

The team at Castles work hard to get you a buyer & deliver a great service.
I have used Castles for many years now and would always recommend them to people, above any other estate agent! This year alone, they have sold my Daughters house in one day, and then sold my sons house within two days. They also have a pending sale for my neighbour too. My own unique property was sold with them also. During the negotiations of my sale I dealt mainly with Natalie Bristow. She is a great communicator, was always happy and upbeat, she is a natural true person you would want speak to on the end of the phone