The health, safety, and wellbeing of our residents, patients and staff is always our top priority as we continue to celebrate life across all of our care homes. Family and friends can visit through a variety of visiting options, including bedroom visits for named designated visitors. We are ensuring our residents continue to enjoy life in a safe environment and whilst nurturing their wellbeing.

We are continuing to welcome new residents and patients into our care homes and hospitals, so please contact your local Barchester care home or hospital if you are looking for care or need any help or advice.

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Reviews (6)

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Tasha Sewell

Feb 05, 2021

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Carer breaking lockdown rules and putting residents at risk. Rumours of staffs partners receiving the vaccine as well as the carer instead of the residents. Do the right thing and vaccinate the residents so they can see their families and be safe from staff that only care about themselves and doing all the things they want to do constantly throughout the entire pandemic. Reigate home.

Selena Standen

Aug 21, 2020

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Terrible experience at Sutton Valence Care Home. Booked a weeks respite for our mum, shown round the facilities and booked a room. On arrival the room smelt, the bathroom bin was still full up, the curtains were still drawn. We got mum settled, and tried the TV (very important as mum is immobile). It didn't work. We asked the caretaker who was very helpful and tried to sort it out. The dinner arrived cold - and grey, had to be returned. The Manager then stormed into the room with aggressive body language and demanded to know why we were unhappy. He was rude, belittling his staff, and behaving like

Elaine Alecks

Jul 20, 2020

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Beautiful home with the most wonderful staff ....go that extra mile .....always Ashlar House Epping .....Thank you

Helene Green

Jan 01, 2019

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Very poor care for my mother badly run home not enough carers. Budget not organised properly. Manager invisible no contact with residents. Needs hands on management. Very disappointing £1500 per week. Someone from head office needs to get this home organised properly.

Ideal Insight

Dec 23, 2018

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We have partnered with Barchester Healthcare for over 3 years and all we need to say is that they are a pleasure to work with.
Their success year on year is clearly testament to their 'resident first' values and we would certainly recommend them.

M. Cramp

Sep 26, 2017

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As a regular visitor to Thackeray House I have noticed the rise in stress levels with the Carers. Often only 1 carer is left on the floor to serve meals and answer calls - something has got to give. We want more Carers throughout the day. We understand the reduction of staff is due to a Head Office directive - it is unsafe for our relatives in this sort of environment. It won't be just the staff leaving but your fee paying residents.. it's awful to witness the lack of consideration given to the staff. Visitors should be interviewed to tell you the reality of your directives. Please deal with the