We've been supplying gadget insurance schemes since 2004, directly to consumers and via B2B partners like banks, telecom providers and household names. Pier Insurance is one of the most established suppliers of phone and gadget insurance schemes in the sector. Our board members have over 40 years of experience in the telecoms market which assures profound knowledge of the industry, how it developed and continues to change.
We are proudly partnered with leading global insurance provider AXA, together bringing high-quality insurance you can count on. Over the years, we have insured over 1,000,000 devices, thanks to our market leading customer service coupled with our flexible range of innovative insurance products. At Pier Insurance, we go above and beyond to make sure all our customers and partners get the best possible service.
We are proudly partnered with leading global insurance provider AXA, together bringing high-quality insurance you can count on. Over the years, we have insured over 1,000,000 devices, thanks to our market leading customer service coupled with our flexible range of innovative insurance products. At Pier Insurance, we go above and beyond to make sure all our customers and partners get the best possible service.
Services
Our understanding of digital purchase journeys, as well as nurturing and converting a sales funnel, means that we can work with you to provide the best engagement with your customer at the right time. All claims are handled in-house by our experienced customer care team. Pier insurance is the only gadget insurance specialist who owns the whole customer journey from policy inception through to claims fulfilment.
Pier Insurance have extensive experience in all aspects of high-volume insurance transactions. With a clear focus on delivering full client and customer support, our partners can feel confident they have chosen an insurance provider that delivers high-quality service. We continuously follow trends and track the changes in the technology market to make sure our offering is up to date.
The promise of 5G networks has been on our radar for some time now, but it's safe to say that the advancement is beginning to pick up speed and prompt global manufacturers to opt for compatible handset designs. So, with Apple, Samsung, LG, Google and Motorola already marketing their 5G-compatible phones, we're likely to see a swift change in consumer purchase and upgrade preferences.
Reviews (9)
Nelson Bridgford
Dec 07, 2021
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Keith Martin
Jun 05, 2021
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Am W.
May 28, 2021
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Malcolm Dunne
May 01, 2021
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Dontblink
Mar 14, 2021
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Byron Edwards
Nov 01, 2020
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Extremely happy with the service I received. I contacted them on breaking my Apple Watch and the operator was straight to the point and clarified everything I needed to do and sent everything over immediately. Within 24 hours of completing the forms, it had been reviewed and accepted and they explained the next steps. I took the watch to apple to have it quoted and sent this over and again the same day it was approved and transfer was arranged! Extremely happy with all the service and communication I had.
Paul Adkins
Jul 28, 2020
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Due to an initial misunderstanding I had some difficulty sorting out my claim. This morning however I spoke to Simon Cox who could not have been more helpful or understanding. He was extremely empathetic and understood fully my position. Within minutes everything was sorted to my complete satisfaction. Wonderful customer service - Thank You.
Based on a different claim, I needed to contact MPID again today due to some difficulty fully understanding the email I received from the claims handler. I spoke to Julie in customer service and she was brilliant! She explained everything clearly and concisely
Based on a different claim, I needed to contact MPID again today due to some difficulty fully understanding the email I received from the claims handler. I spoke to Julie in customer service and she was brilliant! She explained everything clearly and concisely
Elin Greene
Nov 21, 2019
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I have had two issues with my phone that these guys have been super helpful with. Today I phoned and spoke to Daniel who very helpfully explained how to file a claim and immediately sent me a link to the claim page. My claim was handled by Simon who was very quick to respond to emails, and I was able to communicate very easily the problems I was having with the process of my claim and he was incredibly helpful in resolving these. I must have had my claim accepted in less than 2 hours very easily which very much surpassed my initial expectations of this service, as I had been very stressed, which
Crew Makeup Academy
May 14, 2019
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Choose another company & don't waste your money getting Insurance with these. Zero if not awful customer service, giving customers the run around for documentation then requiring it again in a different format then adding to the list of documents needed more documents seems they try to try every angle at not paying out to the customer nothing but an absolute headache from start to finish with them . Setting up conference calls obviously you don't have a phone for 3 ways discussions with the provider. Not a hassle free service not helpful. Get your insurance elsewhere. Avoid Avoid Avoid
