Our International Division incorporates our European Operations and Asia (Hong Kong, Singapore, Malaysia and Vietnam) and provides a range of insurance products and risk management solutions across commercial, personal and specialty lines.
Australia Pacific comprises our operations in Australia, New Zealand, India and the Pacific and combines our expertise in commercial and small and medium enterprise (SME) with a targeted presence in personal lines, including home, motor and Compulsory Third-Party insurance.North American Operations is an integrated specialist insurer offering speciality commercial, personal and reinsurance capabilities to meet our customers' evolving needs.
Australia Pacific comprises our operations in Australia, New Zealand, India and the Pacific and combines our expertise in commercial and small and medium enterprise (SME) with a targeted presence in personal lines, including home, motor and Compulsory Third-Party insurance.North American Operations is an integrated specialist insurer offering speciality commercial, personal and reinsurance capabilities to meet our customers' evolving needs.
Reviews (22)
Christine B.
Nov 11, 2021
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Horrible! I have told them multiple times and emailed verification that I have not lived at the address they previously held my policy at in a year. They still continue to charge me every month. I have continually asked to have payments stopped and am still fighting for a refund because somehow magically they don't have records of my calls or they have not received my information. STAY AWAY!!!! Use a more prominent renters insurance like Progressive or someone. These people are awful!
Jarred G.
Oct 02, 2021
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Hands down the worst experience I have ever had. Yeah they're cheap but when you actually need help they will not be there for you. Before you sign read everything in the contract seriously. Out of a bill of 50k they said they will pay 5k. Please, if I can save one person from this company I did my job.
Alex B.
Sep 02, 2021
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OMG!! Where I can report them or something we have to do about their service?
I called last week to cancel and representative on the phone said she did cancelled for me by end of the month. Later I see charge for the next month on my email address. I called again and the representative said that I even didn't call them!!!!!!!!! First of all is a very long wait time to get on the phone but I had to wait multiple times.. hope I cancelled this time but didn't receive confirmation again and reading reviews afraid it will continue - will have talk to the bank and dispute charges likely..
I called last week to cancel and representative on the phone said she did cancelled for me by end of the month. Later I see charge for the next month on my email address. I called again and the representative said that I even didn't call them!!!!!!!!! First of all is a very long wait time to get on the phone but I had to wait multiple times.. hope I cancelled this time but didn't receive confirmation again and reading reviews afraid it will continue - will have talk to the bank and dispute charges likely..
Kenneth C.
Aug 30, 2021
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William F.
Aug 09, 2021
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A common scammer where they sell you insurance but then won't let you cancel your policy when the term is up.
I bought a one-year renter's policy starting Oct 1st 2020. I am now moving and trying to cancel my policy as of Sept 30th, 2021. QBE makes it impossible to cancel their policies! The cancel web page has no button to push to complete the cancel. Their normal site has no cancel choice. I was put on hold for more than an hour, during business hours, with no answer.
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I bought a one-year renter's policy starting Oct 1st 2020. I am now moving and trying to cancel my policy as of Sept 30th, 2021. QBE makes it impossible to cancel their policies! The cancel web page has no button to push to complete the cancel. Their normal site has no cancel choice. I was put on hold for more than an hour, during business hours, with no answer.
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Bill N.
Jul 30, 2021
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I wish some agency would investigate their business practice of raking in extra premiums because they make it difficult (if not impossible) to cancel a policy. Once investigated, I would hope a class action lawsuit be filed to reimburse victims for their time and money. Based on other reviews that I've read, my experience is far from rare.
I needed to purchase renter's insurance and went with this company because the apartment complex recommended it. They did not have any option to pay premiums other than by automatic charge on my credit account. I reluctantly complied by submitting
I needed to purchase renter's insurance and went with this company because the apartment complex recommended it. They did not have any option to pay premiums other than by automatic charge on my credit account. I reluctantly complied by submitting
MagicianSheen S.
Jun 28, 2021
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This should be illegal, in order for you to cancel you must email or call them. I emailed them and called them 3 times between their business hours and no answer or call back. The entire time it said I was in position 1 in line for 2 hours?
YOU HAVE TO CANCEL THROUGH YOUR CREDIT CARD. Never work with them or Resident Shield literally use any other renters insurance. I've never been so frustrated in my entire life
YOU HAVE TO CANCEL THROUGH YOUR CREDIT CARD. Never work with them or Resident Shield literally use any other renters insurance. I've never been so frustrated in my entire life
Crystal W.
Jan 29, 2021
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I received email said I can cancel the policy through the email if I'm not able to call them in June. I send them multiple email, no one reply. I call them after I am able to go back USA. They ask me upload several document to cancel past-time policy. I send them multiple time, no one reply either. But if I want to cancel a overtime policy, I have to send though email. Ask me to email, and never reply, charge me 7 more month fee now, and I can't cancel it. That's ridiculus
Gwen Miller
Dec 26, 2020
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Had to contact them because they didn't get the paper work to the bank. Then called them again, because they cancel our policy and didn't tell us. Then sent us a letter asking for payment or they would cancel. Terrible customer service and total lack of communication. Never working with them again and I warn anyone against working with them at all.
Edit: now two weeks later I am still having issues with them. If I could give them zero stars I would.
Edit: now two weeks later I am still having issues with them. If I could give them zero stars I would.
Purple Lotus
Nov 09, 2020
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Lisa S.
Oct 24, 2020
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QBE is an unethical, seemingly criminal enterprise with smarmy customer service reps. We suffered hail damage to our roof the end of the summer and filed a claim. That is when we discovered QBE raised our deductible from the $2,500 we agree to and paid premiums for, to just shy of $10,000. We were told that the state of MN insurance commission allows them to make these changes and they don't need to get our permission, nor do they need to notify us specifically about these changes. They can bury them in mass dumps of documents. They also devalued our roof due to age to 51% replaceable. They
Chieh Chi C.
Sep 30, 2020
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Dan W.
Aug 31, 2020
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Sara W.
Aug 28, 2020
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Like several other reviewers, trying to cancel a policy has been a royal pain. They are only open from 7 AM- 7 PM M-F, making it difficult for those who work during those hours (like me) to contact customer service. I've tried to call multiple times and have had 40+ minute waits. I've never needed to file a claim, but their customer service availability is awful. There are no other options but the customer service line for service cancellation.
Joshua R.
Aug 07, 2020
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GOOD LUCK EVER GETTING ANYONE ON THE PHONE. Incredibly bad customer service. They don't answer their phone lines - any of them. They don't return calls. They don't respond to emails.
They also won't cancel service. We've called and emailed and they still send payment requests. Avoid if at all possible. Literally a rock would be better.
They also won't cancel service. We've called and emailed and they still send payment requests. Avoid if at all possible. Literally a rock would be better.
Lauren J.
Aug 06, 2020
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I would highly encourage against working with this company. My experience was neutral up until I tried to move locations and switch my insurance to my new address. I have sent countless emails, waited on hold for hours at this point, and have STILL not been able to get a hold of anyone. The only outreach I've received was a notice from an automated "non-reply account" letting me know that my policy is set to automatically renew at my old address in a couple weeks (and this came through after my dozens of attempts at reaching someone). To top it off, you are unable to cancel or change
Jennifer B.
Jul 22, 2020
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They do not answer phone calls, respond to emails or official cancellation forms submitted through their website. Scammers who will continue to charge your account after months of proven paper trails to try and cancel.
They are the partner of company "Resident Shield" and will be sold to you under the service of that name. Resident Shield customer service in turn takes no responsibility for QBE's lack of response. Stay Away from Resident Shield Renters Insurance and Partner company QBE.
They are the partner of company "Resident Shield" and will be sold to you under the service of that name. Resident Shield customer service in turn takes no responsibility for QBE's lack of response. Stay Away from Resident Shield Renters Insurance and Partner company QBE.
Jordan H.
Jul 06, 2020
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It is nearly impossible to get anyone on the phone or chat in less than 40 minutes. For example, right now, I was told there were 5 people ahead of me, and I've been waiting for 45 minutes now with 3 people still ahead of me. Yet, somehow every time I talk to someone they are extremely eager to get me off the phone as soon as possible. I also requested a refund for 3 months as we were no longer residents at that location (which was supposed to be cancelled yet somehow they missed the memo). I got no sort of email confirmation that my cancellation and/or refund request was received, and since
Matt K.
May 22, 2020
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Jennifer P.
May 02, 2020
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Iris A.
Dec 31, 2019
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I wanted to update the review-
I was able to reach out my agent- he was extremely helpful and his intervention resulted is prompt fair resolution of our claim. We were quite satisfied with the ultimate results....but I wondered why it took that intervention-The carrier is experienced in claim resolution and it's sad that it took the agents intervention....
Amy well all's well that ends well!!!
I was able to reach out my agent- he was extremely helpful and his intervention resulted is prompt fair resolution of our claim. We were quite satisfied with the ultimate results....but I wondered why it took that intervention-The carrier is experienced in claim resolution and it's sad that it took the agents intervention....
Amy well all's well that ends well!!!
Megan P.
Oct 03, 2019
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Would never recommend.
The website doesn't work at all (as in, it doesn't register that I even have an account), you can't pay anything online, and they never respond to any form of communication.I only went with them because thats what the apt complex recommended. Not looking forward to canceling the policy when I move...
The website doesn't work at all (as in, it doesn't register that I even have an account), you can't pay anything online, and they never respond to any form of communication.I only went with them because thats what the apt complex recommended. Not looking forward to canceling the policy when I move...
