Beards

My experience with this shop was sadly not good. The customer service was atrocious - appalling infact. We will never return and I cannot recommend it to anyone.

I got in touch with Nigel from Beards asking him about an Omega Speedmaster sapphire watch. The watch was out of stock, and I enquired about getting it on a very short lead time so as to receive it as a personal gift for my 30th birthday. Nigel did his outmost to meet my requirements, answer any of my queries and kept me up to date on a regular basis with my order progress.
Not only did he manage to deliver it earlier than expected, he also arranged for the bracelet to be adjusted to fit my wrist! Excellent service all around! I will be using Beards for any future purchases and I highly recommend

A very positive experience shopping with Beards.
I dealt with Nigel, who provided me with the knowledge and expertise regarding my new Omega Moonwatch.
I hope I can deal with him and Beards again in the future.
Many thanks
Roberto

Wonderful staff and beautiful jewelry.
You can have jewelry cleaned and sizing altered.
If you buy anything you can have it made to your liking.

I have been trying to track down a specific watch for a few weeks. Although Beards had one similar in stock, they didn't actually have the one I wanted. But they had an excellent online chat facility on their website. One of the team quickly explained how they could order it direct from the manufacturer and then send it on. 4 days later it has just arrived, beautifully packaged and it's perfect. Really impressed with the whole service, they were friendly, responsive and very efficient. I would definitely recommend using them.

Decided on an Omega Planet Ocean for my upcoming 50th.
Received great assistance from Nigel through the online chat and he sorted out a minor issue with one of my credit cards not being accepted on the website.
Very friendly and knowledgeable without being pretentious or false.
Absolutely recommend.

Superb service - very concerned about mail ordering a high value watch but as soon as I clicked “purchase” - the communications and after-sale service was absolutely quality. From asking for measurements to make sure the watch was correctly fitted, through to setting excellent expectation on delivery times (which were exceeded)
It didn’t go unnoticed that some of the communication was over the weekend and out of typical office hours
Superb service Beards - thank you so much

Words cannot describe how fantastic our experience with Beards was!
I’d always wanted a vintage engagement ring so we went for the bespoke design service. My ring arrived this week and it’s more beautiful than I could ever have imagined!
Sophie and Alex supported us through the design process, listening attentively to everything we wanted.
It’s started with five designs that I was able to pick from after the proposal. They nailed the designs and I picked one without making any changes. Within a week a selection of diamonds had been sourced and were ready for us to go and pick. We spent

We took my gorgeous engagement ring, which had previously belonged to my fiancé’s grandmother, to Beards to be resized. We were advised to get the setting remade as it was very old. It was a very intricate design and a bit of a challenge. However, Kevin did the most amazing job! He worked to a tight deadline and kept us updated at every step of the way! I didn’t think the ring could be any more amazing but it really does look out of this world! I can’t stop staring at it! Huge, huge thank you to you, Kevin!!

Wonderful customer service here from Alex and Jason. No pressure sale, friendly, welcoming, informative and helpful and went out of their way to make the customer feel special and respected. After the purchase, of a watch, they even kindly provided a tour of their servicing lab and did a free accuracy and pressure test of the watch I was wearing; a privileged treat. I'd highly recommend Beards for that special treat.

Absolutely amazing customer service, 5 years on and they are still going above and beyond to get my watch fixed- thank you and I highly recommend to everyone!

Thank you so much to everyone at Beards for always being so helpful when choosing our wedding rings! I wanted my wedding ring shaped to fit the twist in my engagement ring (also from Beards) and the service they provided throughout was amazing and made the whole thing so easy! I can’t recommend enough. Thank you again!