Taryn is and was very helpful in every way possible and fitted round my needs. Very pleasant and very approachable and explains everything very well. Very quick at getting in contact and letting me know what's happening with regards to the house. Brilliant customer service. My wife and I purchased a house relatively quickly so we got in touch with Fineholm, asking them to source tenants for our flat which we would be vacating.
Sally and Fineholm sourced a fantastic couple with a young child very quickly, performed all the necessary checks and confirmed to us that they were very good candidates. Fineholm sorted everything out in the background in terms of all the required admin tasks as well as walking me through the necessary steps such as registering as a landlord and setting up my SafeDeposits account.
Sally and Fineholm sourced a fantastic couple with a young child very quickly, performed all the necessary checks and confirmed to us that they were very good candidates. Fineholm sorted everything out in the background in terms of all the required admin tasks as well as walking me through the necessary steps such as registering as a landlord and setting up my SafeDeposits account.
Services
Fineholm is privately owned, family run business, established since 1974, dealing with residential letting and estate agency throughout Glasgow, Edinburgh and the surrounding areas. We aim to provide a professional and friendly service to all our clients- whether you are a buyer, seller, landlord or tenant.
The Scottish property rental market has grown dramatically over the past five years and in line with our European counterparts, the trend is now shifting towards renting a property instead of owning a property outright. As a member of SAL Council of Letting Agents and The Property Ombudsman with over 40 years' experience in rental property management, we can help you find the perfect rental property for you.
Fineholm understand that, for most landlords, choosing a Property Management agent to market your property and potentially manage it, is a big decision. Our business has grown since 1976 on our reputation for unparalleled professionalism and excellent customer service. We are proud of our name as one of the leading independent property companies in Scotland's central belt.
This strategy is proven - interest levels in staged versus unstaged properties are significantly higher. Staging draws attention to the best bits of your property. The aim of staging is to create a more homely and cosy feel - both on camera and video and in reality. We deliver the staging, dress the property and reposition furniture in the most flattering manner.
Fineholm is one of Glasgow and Edinburgh's most recognisable brands attracting thousands of clients every month. We know how to maximise a property's value in the shortest time possible and with excellent marketing tools we reach the widest possible audience of potential buyers. We offer a personal service and a dedicated negotiator who will help and guide you through every stage of the sales process.
Reviews (18)
MichaL Olszewski
Sep 21, 2021
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Tried to rent s flat with them, after viewing online tour. First recieved two email, on saying that I've put on the viewing list, and other 30 mins later from another person that they're already fully booked. When called got informed that there's no online tour for this one, as they already took it outof the website and tried to convince me that there was no such thing. Really bad service.
Char Mcphee
Sep 11, 2021
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They don't care about you, they just want your money.
I rented a flat with them for 2 and a half years and moved out a couple of months ago. As soon as I informed them I would be moving out, my flat was on RightMove within a couple of hours, featuring old photos that must have been taken years ago, and at a higher price than I was paying. I had people coming to view the flat while I was at work without informing me first, using my toilet and going through my wardrobe. It was so intrusive.
I'm actually so embarrassed for them reading all these reviews but I couldn't agree more. Their standards
I rented a flat with them for 2 and a half years and moved out a couple of months ago. As soon as I informed them I would be moving out, my flat was on RightMove within a couple of hours, featuring old photos that must have been taken years ago, and at a higher price than I was paying. I had people coming to view the flat while I was at work without informing me first, using my toilet and going through my wardrobe. It was so intrusive.
I'm actually so embarrassed for them reading all these reviews but I couldn't agree more. Their standards
Struan Hall
Aug 09, 2021
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STAY AWAY. Poor communication, given property in a terrible state (very unclean) and they try to scam you out of your deposit back when the flat is in 100x better condition than it was given to me. Moved in and shower didn't work - they took over a week to send someone out to fix it. Awful service and don't know how they can keep getting away with this
Kevon Hayati
Jul 14, 2021
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It was a fair while ago but I am looking at flats at the moment and noticed this agency and even though the property looks nice I am instantly avoiding them. Having read the reviews so wanted to get mine in as they have not changed clearly.
A while back I was renting with them, it was NYE, I noticed water running down the walls from upstairs. They were closed due to the holidays, with no emergency number so I couldn't contact them. It kept getting worse and worse, basically upstairs was flooding and no one was in.
I didn't know what to do so called around for advice and was told to call the police
A while back I was renting with them, it was NYE, I noticed water running down the walls from upstairs. They were closed due to the holidays, with no emergency number so I couldn't contact them. It kept getting worse and worse, basically upstairs was flooding and no one was in.
I didn't know what to do so called around for advice and was told to call the police
Gordon Maclean
Jun 11, 2021
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Spent ages informing them of problems with the property, including a broken window, and the repairs were never carried out. We were told that the landlord specifically requested the repairs not be done so they could find someone to do it cheaper but the repairs never happened so we moved out. Then over a year later they contacted us about a viewing of the flat that we haven't lived in over a year meaning that they clearly never cleared out details or updated their files very well.
Akos Ujvari
May 23, 2021
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Stay away from Fineholes.
I don't know where to start. They did not secure my deposit on time. They try to do video call to see the flat. Never heard of agents regularly checking flats.
Probably noone taught them about privacy in school.
Then they kicked me out during the pandemic. They came and knock on the door 8 in the morning to serve me the notice letter. First they tried to lie and say the landlord wants to move in and gave me 3 months notice. Then they called and it "turned out" the landlord wants to renovate the flat and I ended up with a 6 months notice. They kept rushing me out emailing
I don't know where to start. They did not secure my deposit on time. They try to do video call to see the flat. Never heard of agents regularly checking flats.
Probably noone taught them about privacy in school.
Then they kicked me out during the pandemic. They came and knock on the door 8 in the morning to serve me the notice letter. First they tried to lie and say the landlord wants to move in and gave me 3 months notice. Then they called and it "turned out" the landlord wants to renovate the flat and I ended up with a 6 months notice. They kept rushing me out emailing
Amy Stevenson
May 12, 2021
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Worst letting experience I've ever had. Cannot recommend enough that you avoid them. I've never had any issues with agents, but this one has been awful from start to finish.
To start, they failed to inform me that the flat I was letting had no oven (signed the lease at the height of covid so hadn't seen the property in person) despite it being listed as having a "fully equipped kitchen".
When I moved in I had to spend the first 3 days cleaning the property as the surfaces were sticky and dusty, and cupboards had items from previous tenants left in them. Generally it had not been cleaned to a
To start, they failed to inform me that the flat I was letting had no oven (signed the lease at the height of covid so hadn't seen the property in person) despite it being listed as having a "fully equipped kitchen".
When I moved in I had to spend the first 3 days cleaning the property as the surfaces were sticky and dusty, and cupboards had items from previous tenants left in them. Generally it had not been cleaned to a
Emma
Apr 28, 2021
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(I have rented flats for over 10 years in 3 different countries, and yes, Scotland is my home)
I don't normally write reviews but Fineholm are one of the most unorginised agencies I have rented with. Whether it be the agency or the landlord alone, they collectively have a terrible way of 'looking after' their tenants. Money motivation can be a terrible thing and it can lose respectful tenants and landlords.
I moved into a dirty flat - and by dirty I mean it was not cleaned by the previous tenant - I was offered money as compensation. Also, the boiler broke twice for 6 days (collectively) in the
I don't normally write reviews but Fineholm are one of the most unorginised agencies I have rented with. Whether it be the agency or the landlord alone, they collectively have a terrible way of 'looking after' their tenants. Money motivation can be a terrible thing and it can lose respectful tenants and landlords.
I moved into a dirty flat - and by dirty I mean it was not cleaned by the previous tenant - I was offered money as compensation. Also, the boiler broke twice for 6 days (collectively) in the
C. H.
Nov 29, 2020
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After 10 years of dealing with letting companies I have never experienced one as terrible and incompetent as Fineholm. MINUS 5 would still be too good of a review.
I seen a property posted to rent last week and contacted Fineholm within half an hour of the add being posted. The first woman I spoke to was rude and uninterested. I asked to arrange a viewing for the flat and she said that all the slots have been booked. I gave my number for the reserves list. 10 minutes later I rang back to give a different contact number and another woman answered. She said that the first girl was wrong and listed
I seen a property posted to rent last week and contacted Fineholm within half an hour of the add being posted. The first woman I spoke to was rude and uninterested. I asked to arrange a viewing for the flat and she said that all the slots have been booked. I gave my number for the reserves list. 10 minutes later I rang back to give a different contact number and another woman answered. She said that the first girl was wrong and listed
Perrine Lasserre
Oct 02, 2020
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My first viewing from Fineholm was cancelled because the apartment was put under offer before I had a chance to view it. I got notified fairly quickly and my boyfriend took the time to call back, explained our situation and what we were looking for and we were taken care of very thoughtfully by Sally. She was flexible, reactive and offered a few different solutions. The market is fairly crazy at the moment and we did not get listened to by any other agency like they did. It was definitely worth it to take the time to discuss and we are very grateful for the service Fineholm provided.
Kalin S.
Mar 11, 2018
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Agency was good during tenancy for maintenance and general responsiveness. However, they not strict or thorough enough at the check-in of tenancy and basically gave us a kind of clean flat stating it was professionally cleaned. We did clean the flat at the end of tenancy and yet we were charged after from the deposit £135 + £30 organisation of work fee from the agency for cleaning. If you move in, make sure the property is PROFESSIONALLY cleaned, be ruthless, if there is some dust on the shelf, it was not professionally cleaned. Raise a complaint at the time of move in because when you move out
Jules M.
Sep 28, 2017
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Pending the outcome of a very worrying and ongoing court case that involves a flat rented out by this company all I will say for now is I would not recommend using them. Sorry to be mysterious. As soon as the current situation is concluded I will give further details. I might just use the experience to pen a crime novel. Either way I'll update as soon as I can.
Zi L.
Jun 29, 2016
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AVOID THEM AT ALL COST. If I am allowed to leave zero stars, I would leave zero stars. They will try to rip you off your deposit for cleaning maintenance fees with an intial flat fee of 25. This is ridiculous.
I left the flat in a clean state (swept and clean). They expect it to be in a state of a professional cleaner state e.g. everything bleach out or reverted to as though they were brand new.
I had rented multiple places throughout London and have no issues at all as a tenant.
I left the flat in a clean state (swept and clean). They expect it to be in a state of a professional cleaner state e.g. everything bleach out or reverted to as though they were brand new.
I had rented multiple places throughout London and have no issues at all as a tenant.
Bradley D.
Mar 25, 2015
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I honestly wish there was an option less than 1 star! This letting agency is quite possibly the worst company I've ever come across. It took them a month to get my girlfriend and I a new fridge/freezer, they either never or take months to do any repairs and they never say when there will be inspections! On top of this the staff are extremely rude every single time you go in or ring up, and they try to blame you for stuff that is completely out of your control and then try to fine you... Avoid if you can!
Lisa B.
Dec 12, 2014
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Terrible letting agency. I was without heating in my flat for two months while they continually failed to call me back. They left my door unlocked after an inspection and when I left charged me for all sorts like cleaning of the skirting boards and the outside of the windows of a top floor flat. Accused me of not returning keys which I did return and were completely inflexible and cruel towards a tenant who left the flat in a good condition, always paid the rent on time and followed all the rules. very unhelpful and rude staff. AVOID.
Morag K.
Feb 22, 2013
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If I could give Fineholm zero stars, I would. We haven't even been able to move into the flat we've chosen yet because of the utter ridiculousness and bureaucracy of their letting process. Where do I start?
We viewed the flat and called the next day to tell them we wanted it and to pay the deposit. All fine and well until we were asked how much we earn. As my housemate and I are employed part time and also freelance artists, we were told we would not be allowed to move in as they didn't think we could afford the place (despite what we earn in our paid jobs alone covering the rent
We viewed the flat and called the next day to tell them we wanted it and to pay the deposit. All fine and well until we were asked how much we earn. As my housemate and I are employed part time and also freelance artists, we were told we would not be allowed to move in as they didn't think we could afford the place (despite what we earn in our paid jobs alone covering the rent
Christian B.
Apr 07, 2010
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Iain pretty much hit the nail on the head with this agency. My flatmates and I have had a number of problems dealing with Fineholm over the years. One such problem resulted in us talking to the big boss in the Glasgow branch as they had our account in hundreds of pounds worth of arrears that were never there in the first place; the threatening letters then stopped not long after.
On another occasion we were informed our flat would be inspected at a specific time and date, so we stayed in and the guy simply walked in the front door to our hall way and then just walked straight back out again. Most
On another occasion we were informed our flat would be inspected at a specific time and date, so we stayed in and the guy simply walked in the front door to our hall way and then just walked straight back out again. Most
Iain T.
Dec 23, 2009
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When the agent from Fine Holm met us the phrase "shooting fish in a barrel" must have gone through his mind. He easily spotted and shamelessly took advantage of our inexperience in renting to ensure that his company and himself shafted us rotten, then wiped their soiled appendages on our cardigans afterwards for good measure.
My enduring memory was of the flat being inspected before we left, after which we were charged £45 for cleaning the fridge, and £80 for items missing from the inventory.
I think it is worth a mention that the inventory was compiled in 1998 and when we rented
My enduring memory was of the flat being inspected before we left, after which we were charged £45 for cleaning the fridge, and £80 for items missing from the inventory.
I think it is worth a mention that the inventory was compiled in 1998 and when we rented
