Capital Cabs

Critical: Punctuality
I booked this cab to go for my booster jab at splott. It didn't turn up. No call to tell me of any delay even though they had my number. Thanks capital!! If I could give it nil stars I would.

Used to be a great company but recently saying up to 20 minutes or longer for a Cab and my Mum has back trouble she is a good customer you should look after your regulars so I'm putting a 3

Positive: Professionalism, Punctuality
Brilliant friendly driver ( don't kniw his name but originally from Sheffield) very professional. Would definitely use again as very impressed with the service. He also waited to see if we could find our coach at the Gordani services.

Driver Les picked us up on Monday at agreed time and dropped us at Cardiff Central station. He was friendly, chatty and professional. His car was immaculate. Would recommend Capital Cabs, and use them again

Been a while since I've used a taxi service. Capital cabs used to be my go to. Booked a cab for 11 and called to check at 11.05 and got told it was gonna be 45 minutes. If I hadn't phoned I'd have been stood out on the road for an hour. Cancelled and rang dragon taxis and they got me in 5 minutes. Paid my dragon driver more than twice the fare

Had a taxi with a different company, which ended up with 5 of us being stranded and missing our event due to their incompetence. Contacted Capital Cabs and they managed to figure out where in Cardiff we were (as we aren't from the area) and they sent a cab straight away. The driver was great and managed to find us, even with our terrible directions. My partner also left his phone in the cab, which the office couldn't of helped more and the driver went out of his way to return it to us. Overall, capital cabs helped us massively and ill definitely be recommending them and using them in the future

Terrible service, very disappointed, will never use again. I told the driver our exact location, to which he ignored and selected the top suggested destination. this then took us to the wrong place (10 minutes further than we needed to travel) and he charged us £40 (which as 3 students trying to find a safe way home from a night out, was not acceptable) he denied that he made any mistake and tried to charge us £10 more to take us to our correct location. completely unacceptable, unprofessional driver taking advantage of young vulnerable people.

Edited now having spoken to company. Were very helpful and resolved the issue and explained there had been a mistake made.
After a good start with a very helpful lady on the phone the rest was disappointing. My daughter was stranded in cardiff due to train issues. She is 16. Was quoted between 25 and 27 on the phone. The driver drove her home after going wrong way and the proceeded to charge her £46! I have never paid this for a taxi from cardiff. If the driver got the route wrong then why was she charged more. I cant help but think advantage was taken of a kid as an adult may have queried this

Always a professional, reliable and friendly service from Capital Cabs. I wouldn't book any other taxi firm for my travels to and in Cardiff. Prices are great and I feel totally safe when using this firm even when traveling alone at night. The convenience of the app an added bonus 5*

I have recently moved to Cardiff so I depend on several taxis a week getting me around the city. I have always used capital and I find their service to be faultless. nice friendly drivers and always happy to assist me with my bags. Nice and easy to book too via the app.

Anytime i have ever called them they have arrived either early or on time, day or night. contact number is different though. 02920777777

You know what's it like you spend a couple of hours getting ready, putting your make up on and getting your hair all set to impress the fellas and then you get a cab and you have no cash so you have to run to a cash point machine in wet 70 mph winds. But the time you get ot the club you look like you've come in fancy dressed as vampire's bride.

Ok - that scenario doesn't happen to me that often but it is a common problems my partner used to have until Capital installed credit card machines in their taxis - about time I say! And it for that reason I say - think cabs think

Capital Cabs are yet to ever let me down.

They always seem to have a car available in my area exactly when I want it! The longest I have ever had to wait for a car to arrive is ten minutes!

The prices are on par with the other cab services in Cardiff BUT this company offers the added extra of having a card machine on board! This is great if your in a hurry and you just haven't got time to mess around trying to find a cash machine!

The drivers are all very nice and I feel safe getting into one of these cars whatever the time of day!

Store their number in your phone now....02920 777 777

Capital Cabs is one of the better taxi companies in Cardiff, offering a range of vehicles that include ample space for wheelchairs, car seats and suitcases.

Fees are comparable with other taxi services, but I find their phone manner to be better than most. Normally, drivers show up 10 minutes before your scheduled departure, which is a bit annoying, but it's better than being late, I suppose.

The best part about this taxi service: they now accept credit cards in their vehicles, which means no stopping at a cash point with the meter running.

Apparently, Capital Cabs run a courier and

I often end up in Capital Cabs because they have one of those numbers you can't forget and they also seem to be the most common amongst the taxi ranks in the city centre, plus they have those big taxis that we can bundle 8 people into for a bit less money!

Its a bit hit and miss with the drivers, some are super friendly and love a natter, others are less cheery, and you can't really blame them for that at 2am dealing with the tenth trip of drunks! Anyway I've never had a problem with them, they never seem to take longer routes ect.