Complaints We take complaints very seriously and aim to get back to you within 24 hours. Please email us at control@premiertaxis.net in the first instance. You also have the option to contact licensing via their email at licensing@cardiff.gov.uk. A member of staff will call you back within 24 hours to talk through your quotation and if you want to proceed, they may ask for payment via debit or credit card.
Please provide details of any additional details such as further addresses for any via's, waiting time or stoppages that may be needed. As the name suggests, we are the Premier Taxi Company operating within the heart of Cardiff City and beyond. We have the enviable title of being one of the biggest and best in the whole of Wales.
Please provide details of any additional details such as further addresses for any via's, waiting time or stoppages that may be needed. As the name suggests, we are the Premier Taxi Company operating within the heart of Cardiff City and beyond. We have the enviable title of being one of the biggest and best in the whole of Wales.
Reviews (16)
Caroline Nash
Dec 19, 2021
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Peter Corboy
Dec 13, 2021
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Booked a taxi for 05.15 in the morning for an early flight. At 5am I could see on the app that the taxi was going to a different street with the same name on the complete other side of the city. I rang the office, explained the mistake and they immediately got me another taxi. The driver was friendly, professional, and wore a mask for the entire trip. Would definitely use their services again.
Cathy Matthews
Dec 07, 2021
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Booked taxi earlier in evening to arrive 12.30am, made sure was outside beforehand, my husband had text five mins later to say it had arrived, we checked all cars parked up and around corner of club, no sign, the taxi did not arrive! This is not the 1st time we have been let down, they are very unreliable. We will be looking to use another taxi rank in future!
Annette Gee
Nov 22, 2021
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Liz Cooper
Nov 13, 2021
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Laura LoLo Harold
Oct 26, 2021
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Caroline Gleeson
Jul 28, 2021
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My mum had a premier car and didn't feel very comfortable in terms of covid risk. The driver said he didn't need to wear his mask and there was no screen to protect from this. They also don't take payment by card so you'd need to handle cash. Try dragon taxis instead, it's all online and automated but seems to work well.
Jordan Arnold
Jul 16, 2021
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Matt Davies
Jun 16, 2021
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Do not use this company!!!! I just ordered a taxi to take me from the public house that I was at to my home!! They rang me 5 minutes early to say that they were outside when they obviously weren’t!!! And then incredibly asked for payment of the short fare home upfront!!!!!!! If this is how you want to run a company then good luck but I will never EVER ring 555555 again!! 👏👏👍👍 x
Wendy Coleman
May 18, 2021
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Henry D.
Nov 06, 2012
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I have noticed,and Cardiff Council will confirm,that Premier Cars charge substantially more than other firms in the area. Their service is no better than their rivals so why choose them? I think I'll stick with Dragon,as they just charge the same as the Council-set hackney rate. How is this good for business,Premier???
Qype User Roath
Sep 03, 2011
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WHAT A RIP OFF ! I have noticed that Premier cars charge at least £1 to £2 extra per journey compared to Capital & Dragon, apparently they are on a higher Tariff and their meters tick over quicker compared to the other companies. I think Premier should clarify this to their customers but neither they or their drivers do. Sometimes it can take up to 20-30 minutes for taxi to arrive and staff at call centre are rude most of the times.
Anna T.
Jun 25, 2010
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A company I used to work for used Premiere Cars as their recommended service and since then I have always used them too.
From the time you ring them up they are friendly. They have always arrived when they say they would and always turn up. I've never experienced them going longer routes to up the fee and even if we've just asked them to deliver something across town they always give a good service.
From the time you ring them up they are friendly. They have always arrived when they say they would and always turn up. I've never experienced them going longer routes to up the fee and even if we've just asked them to deliver something across town they always give a good service.
Qype User LouBee
Jan 22, 2009
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I always use Premier when I need a cab. They are so safe and reliable. I love the fact that when I call from home they already have my details, that they provide ringback on the phone (which basically means that they phone you back on your landline when the cab arrives), and as katie4_16 says above, if you book via your mobile phone they always text you with the details of your cab before it arrives, a must for any lady travelling on her own. If ever I'm arriving back at Cardiff Central I ring them just before the train arrives at the station, and they are always waiting at the back of the
Qype User Badger
Nov 14, 2008
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The best taxi firm in Cardiff - reliable, don't take the longest route available and their drivers dont drive like maniacs!
Also has some of the friendliest staff - great for if you feel like a natter on your way home! You can also request a female driver if it makes it easier for you and also larger vehicles for bigger groups.
Highly recommended firm - add it to your mobile for safe keeping!
Also has some of the friendliest staff - great for if you feel like a natter on your way home! You can also request a female driver if it makes it easier for you and also larger vehicles for bigger groups.
Highly recommended firm - add it to your mobile for safe keeping!
Qype User Nig
Aug 25, 2008
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