Rivenhall Dental Practice

I was disgusted to recently be dropped from the practice register as I haven't attended for 2 years. I had been on the books for nearly 40 years. When I mentioned national and local lock downs, personal illness, receptionist induced cancellations and my consideration of avoiding unnecessary appointments, it fell on deaf ears. A rude, money grabbing campaign worth avoiding.

I had been with Rivenhall Dental Practice since 2017, and had quite a bit of work done over a year.
Due to Covid being able to see a dentist became a challenge, and in November 2021 I contacted the practice as I was experiencing dental problems, and had an abscess.
They had phoned me earlier in the year about making an appointment, but due to having unexpectedly suffered a bereavement in the family I was unable to confirm a time, and said I’d be in contact.
I had received no communication with the practice, in anyway, so you can imagine my surprise as to the attitude when I phoned in November

Its funny about the previous reviews about the customer services skills how true! Less than 10 mins late. They have shocking attitude, on the way out of the door I cursed. So thats threatening behaviour! Dont join this pratice wouldnt have gave a star given the choice. Shame as the dentist was good. Received an email struck off for two missed appointments however since when is covid not a valid reason would they prefer to be shut down. Surely the NHS should be made aware of this. Really!!!!!! Shame on u

My son had a telephone consultation as he had a toothache. He was allegedly told he needed a root canal. Over the phone how could they know that. As it turns out the tooth was already dead.no xrays nothing. Luckily he had the common sense to challenge this before handing over £150 . DENTIST WASN'T HAPPY AND BANNED HIM FROM THE PRACTICE. also didn't have courtesy to inform him of this. Looks like they have a banner outside taking on new patients. Says something when they are the only ones with available space. PATIENTS BEWARE APPEARS VERY DECEITFUL.

Awful customer service all they want is your money you go for your appointment and they make you pay before treatment and then question what you have paid. It's gone down hill loads over the past few years I wouldn't recommend this practice to anyone avoid at all costs

Rubbish...and I failed to attend once for my 6 monthly check up because I had absolutely no reminders or card with date and time given and so I got booted off the system and told im no longer welcomed because I missed one appointment. So rude as well.

I have mental health issues and am very forgetful. I told this practice that I was forgetful. I was told if I forgot an appointment I'd be charged. Well of course I forgot an appointment, I didn't get any reminders I didn't get given a second chance they just struck me off and didn't even have the decency to tell me.
Discriminating against people that aren't as lucky as other is disgusting and I'm appalled by this!

Went in for an emergency tooth extraction today. The whole experience was treat with great professionalism. Recommended!

Excellent dental service, I have been going to this practice since the 70s when Mr Robinson was a dentist here, Tim Secker the present owner is very professional, friendly, and polite as are all of his staff at the practice. The hygiene standards are very high especially during this difficult time, the communication between the practice and patients is second to none and are never compromised at any time. My whole family go to this practice and have never had any problems, it is a pleasure going to this place and even the most nervous of patients are made to feel at ease. Top class people and practice

This dentist provided my partner with an emergency tooth removal and left him with an infected mouth and then refused to provide antibiotics unless he attended another appointment ( and pays ) my partner can't before Christmas due to work and they still won't prescribe antibiotics . Owner Maria'nn showed absolutely no consideration and told me we were no longer welcome their because I said I would take legal action leaving his mouth infected ... absolutely disgusting and no care for people's health what so ever .