We've been experiencing a high volume of calls into our contact centre which may mean longer waiting times than usual. We ask that you only call our contact centre if absolutely necessary so we can keep our phone lines available for vulnerable customers and those who don't have access to online services.
If you need to check any details or make a change to your policy, please log in to your My Account. It will be much quicker for you to make changes to your policy online at the moment. Once logged in, you can also use our Webchat service which is available Monday- Friday 8am-8pm, Saturday 8am-6pm and Sunday 10am-4pm to make changes, accept or decline your renewal.
If you need to check any details or make a change to your policy, please log in to your My Account. It will be much quicker for you to make changes to your policy online at the moment. Once logged in, you can also use our Webchat service which is available Monday- Friday 8am-8pm, Saturday 8am-6pm and Sunday 10am-4pm to make changes, accept or decline your renewal.
Reviews (10)
Kay Hardy
Dec 31, 2021
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Lee ShakinShadows Graham
Dec 28, 2021
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Frank Fitzmaurice
Dec 27, 2021
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John Ray
Dec 14, 2021
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Annie Walters
Dec 05, 2021
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I have just finished my years insurance, would have stayed but I was able to find cheaper insurance elsewhere. I was very impressed with the communication from this company. I used to work for a car insurance company so know how easy it can be for people to miss an email but Dial Direct send you emails/texts when ever there is something important to know. They confirm when your policy starts, when direct debit payments go through, they email you a month in advance before your policy is set to expire so you know to start looking at your premiums, and then they email/text to confirm you policy has
Claudio Flores
Nov 27, 2021
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Brian Bingham
Nov 24, 2021
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Positive: Professionalism, Responsiveness, Value
Used Dial Direct several times over the years luckily haven't had to make a claim. Over the past few months iv been unlucky with two cars purchased from main dealers being returned. Dial direct have been brilliant in helping sorting insurance out and they don't sting you. Good company with friendly staff.
Used Dial Direct several times over the years luckily haven't had to make a claim. Over the past few months iv been unlucky with two cars purchased from main dealers being returned. Dial direct have been brilliant in helping sorting insurance out and they don't sting you. Good company with friendly staff.
Siobhan K. Gillespie
Oct 28, 2021
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The customer service is always brilliant, and they always find me a great deal, but the renewals process. is a total pain. EVERY year, I get a quote ridiculously higher than the year before (with no claims) & EVERY year I have to find time to spend on the phone, getting the price back to where it should be. It is a fairly easy (if lengthy) process, so why don't they just quote the price they are going to give in the first place, and save me wasting my time on the phone every year?! I know it is because some people will just accept it and pay the higher price, so more money for DD, but surely loyal
Thomas Nixon
Oct 20, 2021
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Positive: Professionalism, Quality, Responsiveness, Value
As a customer for the last 2 years I found my update car insurance for the coming year was much the same as other insurance firms. I got my Quote off Dial Direct and it was so easy to renew on there Web site. I have told most of the family about Dial Direct Insurance and how easy it was to renew my car insurance.
As a customer for the last 2 years I found my update car insurance for the coming year was much the same as other insurance firms. I got my Quote off Dial Direct and it was so easy to renew on there Web site. I have told most of the family about Dial Direct Insurance and how easy it was to renew my car insurance.
Rachael Garrett
Oct 14, 2021
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Stay clear of this company!
I utterly regret ever buying car insurance from these guys. What was a cheap option on monthly premium payments turned out to be a costly cancellation penalty. Apparently this is the way this insurance firm makes money on its clients. I had to cancel my insurance after 4 months. As I sold my car I rang for a quote and was quoted 3 times the amount! They do this on purpose knowing full well they will gain money on cancellation fees they want £70 just to cancel my policy, totally shocking, shoddy practices worth reporting to the Trading Standard! I will let as many people
I utterly regret ever buying car insurance from these guys. What was a cheap option on monthly premium payments turned out to be a costly cancellation penalty. Apparently this is the way this insurance firm makes money on its clients. I had to cancel my insurance after 4 months. As I sold my car I rang for a quote and was quoted 3 times the amount! They do this on purpose knowing full well they will gain money on cancellation fees they want £70 just to cancel my policy, totally shocking, shoddy practices worth reporting to the Trading Standard! I will let as many people
