Arteon Beetle Golf Golf Plus Golf SV ID.3 ID.4 Passat Polo T-Cross T-Roc Tiguan Tiguan Allspace Touareg Touran up! When it comes to match-making you with your next new car or van, we've over 50 years experience in helping you pick the perfect vehicle. We have more than 20 car and van dealerships located across the North West, Midlands and North Wales.
Official car dealers for 9 brands including Audi, CUPRA, Honda, Jaguar, Land Rover, Peugeot, SEAT, Volkswagen and Volkswagen Vans; each selling a range of new and used cars. Our wide range of used cars and vans are price checked every day to ensure we can find you a top-quality vehicle at a great price.
Official car dealers for 9 brands including Audi, CUPRA, Honda, Jaguar, Land Rover, Peugeot, SEAT, Volkswagen and Volkswagen Vans; each selling a range of new and used cars. Our wide range of used cars and vans are price checked every day to ensure we can find you a top-quality vehicle at a great price.
Services
About Us Caring, Honest & Proud Swansway Motor Group is a family owned and run car business. Our values of Caring, Honest and Proud are very important to us. Trust our experience and our expertise to inform your decision, whether you're buying your first car or your hundredth.
Michael Smyth founded Swansway Group in 2003, he had over 35 years in the motor trade, and he was joined by his three sons, David, John and Peter, all of whom are motor industry born and bred.Peter, John and David have all followed their father into the business and all have the same ethos and attention to detail.
Michael Smyth founded Swansway Group in 2003, he had over 35 years in the motor trade, and he was joined by his three sons, David, John and Peter, all of whom are motor industry born and bred.Peter, John and David have all followed their father into the business and all have the same ethos and attention to detail.
Swansway Garages Limited are a credit broker and not a lender. We are Authorised and Regulated by the Financial Conduct Authority (FCA) under reference number 304920. Finance is Subject to status. Other offers may be available but cannot be used in conjunction with this offer. We work with a number of carefully selected credit providers who may be able to offer you finance for your purchase.
Arteon Beetle Golf Golf Plus Golf SV ID.3 ID.4 Passat Polo T-Cross T-Roc Tiguan Tiguan Allspace Touareg Touran up! Want to view a vehicle but can't make it to one of our dealerships? We now offer virtual appointments meaning that you can speak to our team and watch live videos of our vehicles all from the comfort of your home.
Whether you're looking for a brand new car or van; a nearly new or used car or van, or need to service, or MOT, your existing vehicle, Swansway Motor Group is here to help. We're a family-owned and run company, with over 50 years' experience in the business and we like to make sure our customers have all the information they need to make the right decision for them; be it which car to buy next or which tyres to replace - Swansway is here to help.
To make sure your car works properly having it serviced is an essential way to find any faults, issues or problems that if not fixed could become expensive and in the worst possible case take your car off the road. Something as small as a slight vibration or noise could potentially be the sign of a bigger issue, so getting it resolved quickly is key for your car to run properly.
Reviews (19)
Simeon Clark
Dec 24, 2021
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Really disappointed by the level of service received. Ordered a new car that was apparently available in stock to then find it was not available, but had been built and was at the port awaiting shipment. Not so much of an issue, however, after nearly 4 weeks of waiting, I still have no delivery nor any confirmed delivery date. Dealer doesn’t seem to be bothered or able to do anything about it. Really poor level of service!
Chris
Nov 08, 2021
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My insurance company nominated Swansway for the repairs to my car, and I felt comfortable with that as they were a manufacturer approved repairer. However, the quality of work and communication during the repairs have been far from the professional standard I would expect.
My car took 6 weeks to repair (for a 2 week estimate) and the delays were all put down to parts being on back order. However, in one instance I discovered that the “delayed part” was in fact in stock at their local dealership, whilst simultaneously being told that it would take up to 2 months for it to arrive.
When my car
My car took 6 weeks to repair (for a 2 week estimate) and the delays were all put down to parts being on back order. However, in one instance I discovered that the “delayed part” was in fact in stock at their local dealership, whilst simultaneously being told that it would take up to 2 months for it to arrive.
When my car
Giles Orr
Sep 17, 2021
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Ali
Jul 21, 2021
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I ordered my car (SEAT LEON) via a third party but the car was being delivered by Swansway Group.
The delivery date unfortunately got changed on the day due to a fault on the car (engine) but Leanne Hall's and her team were very quick to resolve the issue by giving me another car the following day. She went above and beyond and gave me a full tank of petrol for free for the troubles + issued a thoughtful number plate which was a nice touch.
Delivery guy Rob also a top bloke - really enjoyed talking to him. All in all, some trouble in the beginning due to unforeseen circumstances but they made
The delivery date unfortunately got changed on the day due to a fault on the car (engine) but Leanne Hall's and her team were very quick to resolve the issue by giving me another car the following day. She went above and beyond and gave me a full tank of petrol for free for the troubles + issued a thoughtful number plate which was a nice touch.
Delivery guy Rob also a top bloke - really enjoyed talking to him. All in all, some trouble in the beginning due to unforeseen circumstances but they made
Yh You
May 04, 2021
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Really poor customer service from Jonathan (customer service assistant) and Brian (manager).
I've had two really poor experiences with the team at Swansway. Both times there were issues caused by the technicians after a routine service. No apologies were given and my concerns dismissed and not listened to. If Jonathan had been understanding and… receptive of the issues, I wouldn't be leaving this review and I would be more understanding. When the issues were escalated, Brian was defensive and unhelpful.
I've not even received a reply from the owner of the Swansway group. This just shows
I've had two really poor experiences with the team at Swansway. Both times there were issues caused by the technicians after a routine service. No apologies were given and my concerns dismissed and not listened to. If Jonathan had been understanding and… receptive of the issues, I wouldn't be leaving this review and I would be more understanding. When the issues were escalated, Brian was defensive and unhelpful.
I've not even received a reply from the owner of the Swansway group. This just shows
Simon Bright
Apr 10, 2021
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Victoria Musgrave
Apr 09, 2021
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Vivienne Gifford
Apr 02, 2021
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I can’t say enough about how brilliant the guys at the Preston branch were. They did a very comprehensive check of my Caddy and finished all works to a very high standard. Thanks also to Keith who was extremely friendly and nothing was too much trouble for him. I wouldn’t hesitate going again in the future. 👍
Darrell William Dwine
Mar 29, 2021
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Chris Hallam
Oct 29, 2020
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Toni Nash
Aug 24, 2020
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As I use to work here unfortunately.. my grandads car broke so we booked him in and his service he received! They were not caring, honest or proud they tried charging him 3000 for an issue then when my grandad questioned and asked them to have another look they then turned around with a different error that would only cost 300! My grandad was so upset with the way he was treated and spoken to! I was sacked for something small and silly and it was an unfair dismissal! Yet I can't complain because they never let me I didn't receive the documents till after the allowed days! They just pushed me out
Colin Adam
Aug 22, 2020
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I have recently taken delivery of an Audi Q5 on a contract hire and I would like to highly recommend the Swansway Group and in particular Ashley Jowett who I had been dealing with. Ashley took time to answer all the questions that I had in the run up to getting the car and he also managed to secure a fantastic deal on our Q5. Great service and I will certainly be making the Swansway group my first port of call for our next lease in a few years time.
John Fletcher
May 09, 2020
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I have serviced my Citroens with them for years and they have always been good, hadn't bought from them because they were too expensive but last time they did me a great deal and I was pleased. Only shortcoming when I recommended my friend to them they would not give me the £50 they promised, that will cost them dear.
Jackie Bean
Jan 20, 2020
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Neil T.
Dec 22, 2019
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It's odd that in the main, Swanway appears to receive such positive reviews - this however hasn't been my experience. We purchase a brand new Q5 S line from Stafford; not living locally this was a conducted over the phone but seemingly worked well. We had some logistical challenges agreeing a handover appointment at a weekend as most dealerships now prefer this to be a weekday; something which frustrates me as most of us also work in the week.
We came to the 'reveal' of my wife's new Q5 and on inspection found a ding in the driver's door. This must have been visible on their PDI and I'm guessing
We came to the 'reveal' of my wife's new Q5 and on inspection found a ding in the driver's door. This must have been visible on their PDI and I'm guessing
Andy Hughes
Dec 02, 2019
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My Purchase was a Range Rover Sport 64 Plate. Stafford Range Rover have been so Outstanding in how they look after their Customers. I have Two small defects and Stafford Range Rover have jumped through Hoops to rectify them. Sales John Stewardson. Sam Booth, Aaron Griffiths After Sales. I come from a Truck background and can inform anyone this Team are the BEST . Unbelievable and I would recommend Stafford Range Rover to anyone. Well Done Gents.
Craig Lawson
Oct 16, 2019
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Graeme Evans
Jun 07, 2019
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Caller Idmail
Jan 17, 2018
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First class service in every department. Highly recommended. Thank you
When our insurers asked us to use this repair shop we were concerned that they were connected with another Crewe body shop who were awful. But in no way associated.
Well done to the staff and management at Swansway - you could train your neighbouring competitor!
When our insurers asked us to use this repair shop we were concerned that they were connected with another Crewe body shop who were awful. But in no way associated.
Well done to the staff and management at Swansway - you could train your neighbouring competitor!
