Dolphin Lifts Midlands

Not very nice people at all to deal with and their staff are absolutely shocking poor customer service and their engineers try to cancel most of their calls

I wouldn't use this company unfortunately we don't have much choice being an local authority property. I find them rude and on the phone are flat not pleasant I have to keep asking if they still there. They make appointments with you then DO NOT have manners to phone to cancel so when you ring enquiring where is the engineer they just flatly say he usnt coming. They have terrible telephone manner. Worst company I've ever come across. Shame as they do have FEW good engineers

Andy was fantastic from the moment he entered my home. He was always patient and answered all my questions!

Shannon did a great job explaining everything to me and my carer, and made me feel included

Great company to deal with from the start. Office staff helpful, install guys very polite and professional and took the time to show my parents how to use the stairlift etc. The stairlift itself has been a life saver too. Would recommend Dolphin lifts midlands.

I needed a stair lift urgently for my mom so called Dolphin lifts for a quote, there price was very competitive. They came round to measure up the next day and a week later the lift was installed, my mom is over the moon with it and we are very happy she can get up and down the stairs safely now on her own.
I would recommend Dolphin lifts to anyone they are a very professional set up, thank you for your great service.

Been without a stair lift almost 4 weeks. Stranded upstairs. Representative I just spoke to was more concerned about the fact her office has no air conditioning. The original stair lift was condemned. A new one was approved by local council . 1st visit. Lift was condemned. Had to wait over a week for someone to measure up. They originally put the 1st lift in. The grant application took a couple of days. I had to contact them to be told they had no stock in. Just called again to be told they will call me back. All this could of been done the day it broke. Via email or fax surely I really do not

Positive: Responsiveness
Ordered our stairlift from dolphin and was treated with great service and respect our lift was fitted promptly and professionally. Big thank you to lisa and all the team involved

Worst company going, my mums stair life broke down 4 weeks ago. Only come to fix today. My mum is wheelchair disabled and has stents in her heart. My mum for the past 4 weeks has had to crawl up and down the stairs on her hands and knees. When my mum phoned them to take the carriage off to try and make it easier so she can get up the stairs. they wanted £175.00 even though they have to take the carriage off to repair it. I highly recommended you find a better company. I would hate to think how they would treat the elderly and vulnerable people.

Very unreliable company, please don't waste your time waiting for them to turn up to fix the problem, I rang up yesterday and reported a fault with my uncle's stairs lift, I had been advised that there engineer will be coming onsite today, I asked for the expected time for their engineer to turn up, I was told between 08:30 to 17:00 pm, we have been waiting all day today but no one turned up they did not even bother to give us a courtesy call to explain the reason why their engineer couldn't turn up or reschedule the appointment.
Very poor customer service they don't even deserve one star.