Oticon

This place is funny. They lay off the entire manufacturing staff in NJ because they can make the product cheaper outside the US. Ok I get it, cost savings right? But if your trying to save money why do you leave the lights on, every single light on 24 hours a day at this corporate location? This place is a beacon on 287 at night and why? I thought you were trying to save money? Meanwhile people who worked for you for many years get shafted to save a few bucks.

If I COULD give ZERO stars, I would. Very disappointed to deal with their 45 day returns as the local representative, Hearing Life USA, LLC would not respond to my inquiries.

They weren't that helpful in their customer support. But if you have a problem with their product make sure you use a registered provider!

Frankly - I will not offer any stars , as none are deserving. After 5 repeated calls letting the phone ring 20 minutes each time....my phone would say call disconnected. Once "customer service " finally did answer another wait - all I got was lip service. There's more, to sum it up, I am disappointed, frustrated and discouraged. Money not well spent.....and my post will not show up unless I give them a "star"...how not deserving - even one ! Their motto of"People First" should be "Money First".! How many places can you find their address ?

Not what they used to be in customer service and repair. My husband was a customer for 20 years because you were able to walk in if you had an issue with your hearing aids, no longer is that the case.
He needed an adjustment to his hearing aid that was repaired two weeks ago, but was told he had to send it in through his dispenser, so now he will be without them for 7-10 days instead of 1 or 2 days. I was told this was for the customers benefit, are they kidding ?
It’s so sad that customers service is now going backwards.

Love the hearing aids, they are comfortable and I hear really well in restaurants and groups of people. highly recommend brand

I had an issue finding a package and needed some information. I spoke with a representative named Drew-he went above and beyond to assist me. Great customer service that was really appreciated.

Beyond repair. good luck
Aud Talent is the talent sourcing, One retail runs US retail business, Oticon Whole business, Hearing Life, Avada brands, YHN marketing are all the same company reporting to European head William Demant.
In the US, there is tremendous turn over from the clinics staff, sales, call center to AP, finance...etc. HR can't keep up with the rate. If you are considering working for them, do yourself a favor and continue to look for a solid company. If you are already there, good luck, run to a solid organization now. Do it now!