The Rycote Practice

I've been with this practice for about 3 years. The service and treatment from medical staff has been excellent. I have got to see or speak to a medical clinician very quickly. Referrals to hospitals have happened swiftly. All results and queries have been answered quickly. Sometimes it can take a while to get through on the phone. Obviously busy. The web-site is useful.

I can’t fault the Rycote practice in any way. I’ve been with them for my family for 10 years now and the care they’ve given to each of us is exemplary.

Reception staff are polite and helpful. I’m always called back or given appointments when needed.

The doctor and nurses never make you feel rushed and seem to genuinely care about all aspects of your health and wellbeing.

I feel very lucky when I hear what friends of mine experience in other counties.

The Rycote Practice have been great, both with myself and my parents. Yes, there is sometimes a triaged wait, but when really needed they are quick to act and do whatever is needed. Highly recommend this GP practice for person centred care

Went for a test, being a massive baby about needles, I had to come back again the next day. They were so supportive and helpful. Both nurses were amazing, thank you so much! ☺️ P.S Linda is awesome.

Oblivious and arogant staff, duty of care is non-existent at this practice and they have no regard for people whatsoever.

Is your phone off the hook? Been trying to contact you for a week and every single time I call it says ‘line busy’ and cuts off, what kind of telephone system is this for a doctors surgery? Why can’t you go into a queue?

Totally appalled with this practice. Refused to see my son with a serious condition, just a telephone call, and we ended up in hospital as a result. Having to wait a week for just a phone call but the car park at the surgery is always empty as they're not seeing anyone - work that one out!

You arrive and try to book in using the touch screen, this tells you that there is a problem with your appointment.
You approach the reception to be asked if you are in the correct place, only been a patient with this practice for thirty years so I'm pretty sure I am where I should be.
Then told I only have a telephone appointment, as I am there for a review that involves blood tests I suggest that this is not correct.
Told I am too early!.
I try next year, I might get an appointment.

Caring and helpful. I've managed to actually see a doctor several times throughout lockdowns and been referred to the hospital when needed. It feels good that I'm actually being listened to.

Despite the problems and restrictions presented by COVID-19, it is possible to have a consultation. Online consultation requests are answered very promptly. A telephone consultation can be enough. When a face to face appointment or blood test etc has been needed, these have been booked for the next day, within an hour. In the past it could be a fortnight before an appointment could be booked. The doctors continue to be very knowledgeable. The flu vaccinations were conducted excellently, with all precautions.

Brilliant GP Practice. I have found the reception staff to be very friendly and they try their best to help if you have an urgent request. Dr. Strachan is lovely and goes above and beyond to help her patients (recently fitting in answering an urgent query I had). Compared to my experience of previous GP Practices in different areas and given the large number of patients they must oversee in the area and the current NHS climate, I think they do a great job! 👍 👍

Reception staff have always been pleasant and helpful. Dr. Makris is exceptional, very caring, compassionate, thorough and a most capable clinical professional. Bearing in mind the NHS pressures and workload they constantly face, I think much praise is in order.

Where to begin... You'll have more chance of winning the lottery than booking an appointment within a fortnight with a preferred doctor. The waiting area is cramped and seems like a hotspot for spreading germs etc. The practice is a bit backwards as well when it comes to electronic prescriptions. They take an inordinate amount of time to process them, meaning if you choose not to use the nearby Boots (the slowest pharmacy in Britain) and get medication delivered through a third-party, it'll take ages. My advice: look for an alternative doctors surgery if you want one that's remotely efficient.

I have had many hospital appointments in recent year due to breast cancer but my appointments with Dr Merrell Vaughan were always exceptional. Her kindness, sincere caring, and concern made everything better. She is one of the reason that I am doing very well now. Words cannot describe how grateful I am.