We are an independent, family run accident repair group based in Hertfordshire. We have centres in St Albans and Welwyn Garden City and carry out repairs on all makes of cars and light commercial vehicles. With our approved status with the UK's leading car manufacturers and much-valued BSI Kitemark for Vehicle Damage Repair, customers can be sure of professional, courteous care, using approved materials and qualified technicians.
We understand that dealing with the aftermath of an accident can be a stressful time, which is why Brian Robson Coachworks can manage the claim process for you. Following an accident, it's your legal right to have your car repaired anywhere of your choice.
We understand that dealing with the aftermath of an accident can be a stressful time, which is why Brian Robson Coachworks can manage the claim process for you. Following an accident, it's your legal right to have your car repaired anywhere of your choice.
Services
Brian Robson Coachworks (BRC) is an award-winning, second generation family run body repair business in Hertfordshire, established more than 40 years ago. Delivering a complete service to private and trade customers, we specialise in vehicle collision repair and have dedicated accident repair centres in St Albans and Welwyn Garden City.
Employing a team of automotive industry-accredited, highly skilled body repair technicians, Brian Robson Coachworks has developed successfully over the years by ensuring that every damaged vehicle delivered to us, that's been authorised for repair by the owner's insurer, leaves our workshop in its original condition.
Our family-run collision repair businesses in St Albans and Welwyn Garden City are always looking for potential new team members, in line with our succession planning strategy. BRC has a distinguished track record as a fair and rewarding employer, demonstrated by a low level of staff turnover and a number of long serving employees, some in excess of twenty years service.
Established in St Albans, Hertfordshire more than 40 years ago, our Head Office and central booking centre, BRC St Albans is a 14,000 sq foot accident repair facility. Our top of the range workshop on Ashley Road in St. Albans has the equipment, tools and skilled expertise to ensure your vehicle is returned to you in its pre accident condition.
Brian Robson Coachworks second collision repair centre located in Welwyn Garden City, Hertfordshire was opened in 2010 to bring our clients in the surrounding areas even greater convenience. BRC Welwyn moved to a new 10,000 sq foot facility in 2019 that has the equipment, tools and skilled expertise to ensure your vehicle is returned to you in its pre accident condition.
Reviews (12)
Pradip Patel
Dec 28, 2021
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What an incredible company, fantastic staff and superb workmanship.
My car had to go in for repair. When I dropped car off everyone was super friendly and helpful. Because parts came from Europe , the car was in longer than expected, during that time the MOT ran out , I also went on holiday and needed my car for work on return, BRC agreed to take the car to my MOT garage and then returned it to my home.
Service above and beyond, words cannot praise them enough. Thank You to all the team.
My car had to go in for repair. When I dropped car off everyone was super friendly and helpful. Because parts came from Europe , the car was in longer than expected, during that time the MOT ran out , I also went on holiday and needed my car for work on return, BRC agreed to take the car to my MOT garage and then returned it to my home.
Service above and beyond, words cannot praise them enough. Thank You to all the team.
Sam Allen
Nov 29, 2021
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I have just had my vehicle repaired at the Welwyn branch of Brian Robson’s and I am extremely pleased with the service I received and the excellent workmanship that was carried out to my car, it looks like a brand new car, it is immaculate inside and out. Ian and Eddie were the very helpful drivers that collected and dropped off my car, they went through all the paperwork with me so I knew what was happening and the workshop manager Kevin kept me informed during the repair.
I would highly recommend this company to anyone and I was not aware that I could pick a body shop to repair my car and
I would highly recommend this company to anyone and I was not aware that I could pick a body shop to repair my car and
Steve Wiltshire
Oct 25, 2021
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We took our car in for minor body repairs and were offered a courtesy car, which we didn’t expect but which was welcome. However, on return we were charged £300 for scuffs to the wheel rims, which of course, we couldn’t prove we didn’t do. We were told we were “unlucky” that the courtesy car was virtually new because the scuff marks are more visible, which undermines the firm’s claim that they would be refurbishing the wheels as a matter of course. Not sure if this is sharp practice, a scam or something else, but whatever it is protect yourself by making your own video/photo record
Annabel Tyndale
Oct 15, 2021
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Josh Gruneberg
Oct 14, 2021
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Discussed with their admin skills after my car was involved in an accident in Manchester and was recovered there. Took a while to come back to me with the verdict so I was always calling them. Had a courtesy car from them and someone hit the car and they had the cheek to pin the damage on me avoid this place!!!!. Worst bodyshop in Hertfordshire
John Matthews
Sep 09, 2021
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Critical: Professionalism, Punctuality
This job of a bit of bodywork has taken four months to complete. Not only that delivery on completion is in a vague five hour slot. Although the company may have been in business for a number of years, the current management needs a good shake up. . Your service is not good enough !!!!
Service: Body & Trim
This job of a bit of bodywork has taken four months to complete. Not only that delivery on completion is in a vague five hour slot. Although the company may have been in business for a number of years, the current management needs a good shake up. . Your service is not good enough !!!!
Service: Body & Trim
Chandresh Patel
Aug 25, 2021
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I had accident in my Audi Q2 and my insurance guided me to BRC - From the really friendly reception all the way to getting my car back was exceptional. These guys are really good. They take care of the whole process and keep you well informed at all times. They did a amazing repair to the damages and would use their services in a heartbeat. Julie was so nice and Wing was knowledgeable. Overall an in perfect experience. kudos guys 👍🏽
Mia
Jun 20, 2021
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I’ve never been so impressed with a company before. I’ve previously had my car repaired through other local providers and they’ve handed my car back with scratches, windows still broken and all sorts of hassle. Brian Robson handed my car back and my audi looked immaculate. Furthermore, they even offer an Audi guarantee on their repairs (and i’m sure this is the same for other manufacturers). The ladies in reception are wonderful and I love how the company update you via text message if you wish. I have absolutely nothing bad to say at all and would go back to Brian Robson for any repairs
Michelle Eggleston
Apr 24, 2021
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What fabulous service I've had.
The team at Brian Robson were appointed by my insurers so I didn't choose them myself but, if I ever need this kind of work doing privately I wouldn't hesitate to contact them again.
The service, communications before and during the repair to my vehicle were very professional and timely. They called when they said they would and followed up each time with answers to queries.
The drivers bringing the courtesy car were again professional and thorough, and took me through the use of the car they left - which was a lovely upgrade to my own - to the point where I didn
The team at Brian Robson were appointed by my insurers so I didn't choose them myself but, if I ever need this kind of work doing privately I wouldn't hesitate to contact them again.
The service, communications before and during the repair to my vehicle were very professional and timely. They called when they said they would and followed up each time with answers to queries.
The drivers bringing the courtesy car were again professional and thorough, and took me through the use of the car they left - which was a lovely upgrade to my own - to the point where I didn
Nathan Smith
Jan 22, 2021
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Dropped in for a quick health check at Brian Robson Coachworks and found the service outstanding. They are obviously a large professional outfit and yet I was made to feel comfortable and valued despite it been a simple job. Martin Robson I believe is the owner even took the time to stop and make sure I was satisfied as he was passing with a fantastic energy. I was given a full breakdown of all the safety items on my car including my tyres, many I wouldn’t even have thought to check. All my fluids were topped up and I even had a break light bulb replaced free of charge . A Huge thank you
Carley Clayson
Oct 05, 2020
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Stuart Brooks
Jun 16, 2020
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Absolutely first class service from Brian Robson Coachworks. The rear of our car was badly damaged by a council bin lorry whilst parked. It has been returned to us like a brand new vehicle. We were kept informed throughout the process and they sorted out a replacement vehicle straightaway. The skill involved is second to none and I can't recommend them highly enough. Fantastic service!
