Basil Powell Shoes

Excellent shop with good customer service. I bought a pair of mens walking shoes and the owner was very helpful without being pushy sales wise. Would recommend visiting to anyone and I shall return one day .

Lovely shop, great looking shoes. I originally called in as I saw a bag in the window. When I asked about it, she wasn't very forth coming. Didn't offer to show it me. Then I saw all the beautiful shoes, as names I like due to quality( oruginally thought it was all Eco).Would have been happy to spend some serious money, but a member of staff, tall, demeaner very snooty, not at all helpful. ( caught her looking me up and down and looking at my footwear).Even when I said I have difficulty getting shoes on due to an ankle problem, did not offer any assistance. So I just left . There were no other

Popped in to purchase a pair of Ecco walking shoes. Bloke (cannot call him gentleman) finally approached me. I asked for a size 35. They did not stock. I asked for a size 36 in anything similar. Advised abruptly they only stock size 4 and above and could not help. Woman (again could not call lady) told me to go out of the door in a particular direction. I regularly pay £200 for shoes in order to obtain small sizes. The two of them obviously thought in their own privileged world that I could not afford their shoes. Be warned you obviously have to fit an image to spend money at Basil Powell shoes

Very helpful re specific footwear issues - great advice and am very happy with shoes purchased. Thank you so much.

Bought a pair of shoes here for my friend and he liked it a lot. Up til now, the shoes remain in good quality. I'd buy another shoes from this place again but I didn't appreciate the customer service too much.

Lovely shoes, shame about the customer service. The shoes didn’t fit so I didn’t buy them, the sales assistant was furious and flounced off in a huff. I wouldn’t buy shoes from you if you were the last shoe shop on earth and I was barefoot. I bought them on Amazon, £10 cheaper too.

Bought a pair of casual slip on shoes with stretch laces 6 months ago
Good service at the time and really liked the shoes
After 6 months the laces snapped and as they are elastic, not something I could rectify myself
Took them back and the owner could not have been more helpful. He did a temporary fix and ordered replacement laces which he fitted a week later - all without quibble or charge and with a great attitude and cheery smile.
This place will be my first port of call (and hopefully my last) when I next need foot ware - thank you!
Jules

Well worth driving from Yeovil to Wells for. True personal service from someone who knows about shoes and feet (it doesn't happen in all shoe shops). Also a good range of men's shoes from various manufacturers and at fair prices.

Excellent service. Great selection. High quality shoes. Good prices. Good value for money