Gadget Cover

Absolute shocking company. Took about 10 phone calls and about 20 emails to get a my phone sent out. Received phone 24 days after first reporting it lost to open it and find it all scratched. Definitely not new

Can’t say a bad word about them. The whole process was pretty simple & quick. Good communication with insurance company, great service from MMI (company that is doing the actual repair). I asked them for a quick turnaround as I’m going abroad and they’ve managed to inspect, authorise, repair & return the phone within 3 days! I can recommend this company to anyone based on my experience and in my opinion most of the bad reviews are from people that are buying insurance & on the next day they’re reporting a loss.

Do not take out a Policy, Not worth the hassle.
They will not pay for your Insurance claim and make up excuses as to why they can't pay out.
Instead of paying for them to cover you. Put money aside for any issue with your device.

Since I opened a claim they wasted a whole month with trying to ask tricky questions from me and having to send them every possible proof they can come up with (this included forwarding emails from my network provider etc.) If I did not chase up, they never contacted me themselves. After a whole month they told me that they cannot process the claim and thats it. After doing some research it turns out that this is not their only insurance website, which explains the many different emails they have.
They are not company but frauds. Do not sign up!

I checked reviews after buying phone insurance from this people (calling them "a company" would be a misunderstanding) and that was my mistake. I couldn't make a claim through the website because of some error. I tried to reach to them through the email but with no luck. They decided to reply when I mentioned reporting them to Financial Ombudsman Service.

When it comes to making a claim they will use all sort of excuse to refuse you the claim and if I'd get accepted they don't provide you a phone they will tell you here is the payment go buy it for urself and you have to wait payment to clear into your bank account. While waiting payment to clear if the phone goes out of stock they will try to say they paid you off so look for yourself another phone. Worst company don't expect a call back or email you have to chase them and beg them.i learn one thing once my insurance finish I'll rather get from the network provider. Bunch of useless arrogant.

I had my phone stolen, and gadget cover paid up within 3 - 4 weeks of claim. A bit of a pain contacting and sending proof of ownership and then proof of calls through, but they paid up for the phone which is all you can ask of an insurer after you hear so many horror stories. Overall I am happy and relieved.

I received terrible service with Gadget Cover / Super Cover. I sent my phone away for repair when it had a partially cracked screen, but was otherwise working perfectly fine. They sent a phone back (to the wrong address) but it had a different back on it and the phone was faulty and completely unusable, as it would seize up after a few minutes of use and do all sorts of funny things. I sent the phone away again and the one they sent me back works much better but the keyboard still does not function completely correctly. Very dissatisfied and strongly recommend against using this company.

Been with them for 2 years. Ups and downs, but more down than up.
Screen replacements they are fine with, if not a little slow, but quality is there when screen is replaced.
Phone replacement has been a pathetic and did not match what the contact say's, which states they replace the phone the quality it was before it becomes destroyed etc (mine was pristine, I just drowned the phone). They sent me a replacement phone that was in poor quality, I complained and sent photos, the customer service did not believe it was an issue (had hairline cracks in screen and damage all around). I told them I

One star is generous.
Been waiting over a month for a replacement phone. First the wrong model was ordered, then a damaged phone was sent. I have sent several emails, which have been ignored and have spent hours on the phone on hold, (I am on hold right now and have been for 55 minutes). I have had to take two days off work to receive the delivery and have taken another day off as I have been told another phone will be sent, however I have yet to receive a confirmation email so I'm not confident that the phone has even been ordered.
Stay well clear. I will be cancelling my policy asap.
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