We help contact centres like you communicate better with your customers and manage your operation more efficiently. Leading applications fused together, helping your organisation excel. You understand Contact Centres and we understand Technology.
Contact Centres partner with Fusion for a host of reasons, from improving customer experience to ensuring PCI compliance, from learning which marketing channels are working best to running their organisation more efficiently.With products that aid you through the treacherous waters of PCI compliance, Fusion Telecom allows you to record calls, take payments and transcribe verbatim without any regulatory concerns.
Contact Centres partner with Fusion for a host of reasons, from improving customer experience to ensuring PCI compliance, from learning which marketing channels are working best to running their organisation more efficiently.With products that aid you through the treacherous waters of PCI compliance, Fusion Telecom allows you to record calls, take payments and transcribe verbatim without any regulatory concerns.
Services
Browse our product suite to discover solutions to business challenges such as customer experience improvement, cost reduction, agent motivation and much more. PayGuard(R) helps businesses take card payments securely over the phone, removing agents from the process and protecting customers' personal information.
Manual verification risks leaving you with security issues, demotivated agents and unhappy customers. We provide a range of ID & V solutions which can handle these challenges and many more. An outstanding survey tool gives you the truth of the customer journey, eliminates cherry picking and provides you with actionable insights to improve your customers' experience.
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