If you buy goods that are faulty, not as described or unfit for purpose, you have the right to return them. We strive to resolve all issues and everything brought from us can be sent back to us for a replaced or full refund. If the product you received is damaged or has a problem you can send it back to us within 30 days.
If you no longer require the product to want it replaced with any other product you have 30 days to send it back to us. If you are unhappy with the condition of the item and think that it is not as described in our listings you can send it back to our warehouse. We offer a full refund within 48 hours of us receiving the goods back if you don't need a free replacement under our money back guarantee.
If you no longer require the product to want it replaced with any other product you have 30 days to send it back to us. If you are unhappy with the condition of the item and think that it is not as described in our listings you can send it back to our warehouse. We offer a full refund within 48 hours of us receiving the goods back if you don't need a free replacement under our money back guarantee.
Reviews (10)
Ann Ashton
Dec 07, 2017
Report
Ordered a Samsung J5 paid 16 pound for express delivery which is meant to be next day before 10am. I even rang the day before spoke to someone who reassured me it would be here on time! Waited in all the next day and surprise surprise no phone!! It ended up getting delivered 2 days later by interlink courier when I'd received an email with a tracking code for UPS 😠😠😠OBVIOUSLY A FALSE TRACKING CODE!!! Would advise against buying from here!
Luchthrash
Nov 07, 2017
Report
Horrible seller, don't trust their delivery timescales as they are totally unreliable. My phone was dispatched one week after placing the order without any explanations (tried by e-mail and calls but it didn't help). The parcel was sent from abroad (not from the UK!) to a wrong address so I had to call UPS to cancel the delivery and it took another week to have a refund. What a waste of time!
Ann Robinson
Oct 08, 2017
Report
Beautiful phone. Had received an offer from BT offering £50 against the price of this phone. BT only had the phone in black. Researched the internet and found this one For £16 less than BT's offer with free p+p and a choice of three colours. Excellent!!! Phone arrived next day by courier and lived up to my expectations. Love the phone and would recommend this site. First class all round. Order no. 5144
Neta Amior
Sep 15, 2017
Report
Graham Mckenna
Sep 03, 2017
Report
This company removes reviews by saying it is a fraudulent review , they ar e total liars , i can prove they took my money to google and anyone else , the only reason i got a refund because i eventually contacted Nochex the scam card payment company they use so credit holders have no section 75 protection. This company has no money they use customers money to buy stock and refund weeks later , and the reason you do not get your next day order is because they dont even get out of bed until 12 noon, DO NOT BUY A PHONE FROM THIS COMPANY pay extra to a reputable phone retailer.
Emily Louise
Aug 11, 2017
Report
Phone was ordered only to be told that it was not in stock. I then requested a refund and was told I would receive in within half an hour. No refund received. Rang this company again over 7 times requesting my money back, only to be told they'd ring me back but never did, emails were also ignored. A month after ordering - no phone and no refund. Would not recommend getting a phone from here as they will take your money and only give you poor customer service back.
Johorul Alam
Jul 16, 2017
Report
I urge people not to buy from here, i had a terrible experience, next day delivery that's stated on the website is absolute rubbish, they kept delaying my order and making silly excuses, it was clearly lies. Communication is poor aswell, sent soo many emails that were unanswered. After a week and a half of headache i finally got my money back, they even delayed that. Please don't waste your time buying from here people.
Jane Jampot
Jun 21, 2017
Report
Pamela McGarry
Jun 21, 2017
Report
I bought this for my Husband's birthday. Whilst he is happy with the phone there are a few points that I was not entirely happy with. Firstly, the tracking did not work, so I had a bit of a panic when it was marked as dispatched and I could not track. Luckily, it did arrive in a timely fashion and to give credit the supplier contacted me after I emailed to check it had arrived. Secondly, the packaging was not good. It arrived with the original box in a mail bag, no protective cardboard, so the box was a bit bashed and the seal had practically split. Thirdly, the phone comes from Europe so the charger
Damien Chorley
Jun 13, 2017
Report
Web site offers next day delivery/ next day before 12 or next day before 10. I was happy to pay for the standard next day delivery and was very disappointed as after not receiving for 2 days the phone, i contacted UK mobile wholesalers and was informed it was my fault as i had selected the 48 hour option. Whilst talking with their representative i went to the website to double check and i discovered that a 48 hour option isn't even available. Other than falsely advertised delivery information everything else was ok. This is the second time I have used this site and I think it will be the last as
