Wall's Refrigeration Solutions
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The business was founded in 1956 to provide a comprehensive range of refrigeration support services to two major multi-national food companies. The business developed a national network of service engineers and a comprehensive workshop facility to repair and refurbish refrigeration equipment. In 2003 Nestle sold its stake in the business to Unilever making it 100% Unilever owned.

Over the years, the business has had to constantly adapt to meet the needs of our customers. Our mission is to develop and provide innovative selling solutions across the refrigeration market. Our ground breaking 3 tier ice cream cabinet, the Maxivision, is a great example of what we can achieve. Through everything we do we are committed to delivering outstanding customer service and maintaining our technical expertise.
Services
We have listed below some of the questions that we are frequently asked. If you have a question and it is not listed here please feel free to contact us on 0845 127 2527 where somebody will be able to help you. We recommend that you leave at least 5cm free space around all sides of any unit to allow for good airflow.
If you have a piece of refrigeration equipment that you no longer require we will be happy to dispose of it for you. It will then be disposed of properly under the Duty of Care Act and in compliance with statutory requirements. The costs for this service vary; if you have purchased a new freezer from ourselves and wish to have the old one collected at the same time the charge would be 79.
At Wall's Refrigeration Solutions we recognise that the pressures on the world's resources are increasing. By 2050 the worldwide demand for energy will increase by 50% (International Energy Agency). By 2030 the worldwide demand for food will increase by 50% (Food & Agriculture Organisation) and water by 30% (International Food Policy Research Institute).
Cornetto Soft Guide How to fit a Cornetto Soft dispenser to a surface rather than the shelf that is attached to a Cornetto Soft freezer. Click to download. Changing light tubes on Maxivisions / Slimlines A step-by-step guide on how to replace light tubes in Wall's Maxivision I and II / Slimline Maxivision I and II ice cream freezers.
Maxivision IV LED Quick Start Guide This guide can also be found on the back of your Maxivision IV LED ice cream freezer Click to download. Slimline Maxivision IV LED Quick Start Guide This guide can also be found on the back of your Slimline Maxivision IV ice cream freezer Click to download. Maxivision III LED Quick Start Guides This guide can also be found on the back of your Maxivision III LED ice cream freezer Click to download.
Reviews (5)
Red Dee
Red Dee
Dec 25, 2021
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Absolutely rubbish customer service. Have been trying to get in touch with walls for a new unit but keep being told that ‘someone will get in touch with you’…..no one has ever got in touch and this has been going on for 2 YEARS!!!! I hope someone from management sees this and does something about it!
James Carlson
James Carlson
Oct 19, 2021
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Great service! The old reviews are clearly about past issues, I had no problem and I am very happy with my unit!
Caloroso Pizza
Caloroso Pizza
Jan 25, 2020
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Wasted lots of money because of them. Have been calling them to purchase a Soft cornetto dispenser machine and was told on several occasions that the sale team will get back to me and NEVER got a call back , wasted weeks of potential sales because of them. Shame on these guys, hopefully a manager will read this and deal with these sales guys.
Ben Hatton
Ben Hatton
Aug 25, 2019
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Walls must have SO many happy customers that actually responding to enquiries isn't worth their while. I've emailed several times, phoned a dozen times and always get told 'someone will get in touch with you asap' Worst Sales department EVER!
Zero stars would have been generous.
Mr.
Mr.
Jul 03, 2019
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If I could give no stars I would, this company is a mess they never return your calls, they are keen to take your money but don't supply the goods and there is no complaints procedure. I will never use them again