Anderson & Garland

Mismanaged auction house and the solution team is very rude, rather than assisting customers they are more keen on justifying themselves. Their IT systems needs improvements in latency and performance issues for online bidding.

Super efficient, easy to complete auction purchase and helpful in recommending courier.

You need to meet people who can help you with your plans . very good staff and feel of the place tell s you u made the correct move

I have dealt with Anderson and Garland many times ,but in their recent auction were items that required a lot of questions as i was not able to view. I had a chat with Nigel who was extremely helpful and took a lot of time with me. I commented to him on the day that i had also had great help from the lady in trying to set up an account with them as I am useless with computers.
Really nice, considerate people.

Sold some items in the last auction. Advice and service excellent, awaiting payment.

Professional all-round excellent service - Elizabeth Williams 30 years auction experience worldwide.

Avoid this company at all costs! I wish I could give zero stars.
I went to Anderson & Garland as I was looking for a quick sale of my diamond ring.. After handing over the ring I didn't hearing anything for a few weeks and when I got in contact with them; they said the ring would be featured in an auction in a months time. I wasn't best pleased about this; as a month was quite a long time to wait considering I had already waited a few weeks at this point.
The auction date set eventually passed and I heard nothing. Once again I contacted them to be told the ring still hadn't even gone into auction

We have visited many times and have bought and sold here. It is a good saleroom with knowledgeable and helpful staff. We've noticed that the buyers and sellers premium is now 20% plus vat = 24% which must make it one of the most expensive auctioneers in the North East.

I can not get used to the new style of auctioneering, where everything is is put into specialised sales. There are not enough lots for me to warrant to close my shop and attend the sale. As a small general dealer I can not afford to attend all sales or leave bids. Where are the sales of 1000 lots and 1500 lots gone? Antique sales of 3 to 4 days of 2000 lots? I used to come home with at least 10 to 20 lots now im lucky I end up with 2, most of the time i do not bother looking because there are so few lots due to it being split up, ie. music sale, sporting sale,vintage sale,modern sale, collectors

☹️ I tried to get my VAT returned as my item was shipped abroad, but my request was not taken seriously. Also, the condition report for the lot was not accurate. The item had many chips which were not previously reported. If I had known about the chips, I would have not have bid.

It is always an adventure to view the items which are to be auctioned. Then the auction itself is not only entertaining but you could pick up a bargain!

They are without question the finest auction house in the North East, but they have amateur attitudes to "security" issues. I for one am sick of being followed around and watched all because I do not fit the "smart elderly" bracket of many of their regulars. Poorly trained staff who ask me to remove my bag but do not ask smarter looking older… customers to remove theirs. It's always when I look at items under the tables, if this is such a problem then don't display items under tables, apart from anything else it's not easy to have to get down on your knees to look at items!

We recently sold the contents of our Toy Museum through them and I can honestly say that they did a terrific job. The staff are professional and friendly and with Fred Whirley-Birch orchestrating the whole process... well we couldn’t have asked for a better service or result. A Big thank you to all involved

Phoned up today to ask about entry's for music auction person who answered said they weren't privvy to when entry's were closed and would I like to make an appointment when I said I wanted to put some good items in sale answer was again would you like to make appointment appointment for what sorry but I'll take several thousand pounds worth of quality musical equipment elsewere

Friendly staff, Great coffee & always an excellent variety of antiques to view & bid for.

Great staff....so nice...a bit pricey for this canny Scot today though!!!!