The Urban Sanctuary
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The Urban Sanctuary
We pride ourselves in offering the very best treatments and products the beauty industry has to offer, along with excellent customer care and attention to detail. We always go above and beyond to ensure your time with us is truly memorable. All the treatments at The Urban Sanctuary are performed using highly respected and quality products to ensure that you get the very best results from your treatments.

All product ranges have retail and home care products to help you maintain the treatment and its benefits so you continue getting results at home. Gift Cards - The Urban Sanctuary offers Gift Cards which can be purchased online & sent in the post. Or purchase a Digital Gift Voucher to redeem in the Salon.
Services
The Urban Sanctuary, an award-winning beauty salon based in the heart of Sussex was founded by Gemma Kent in 2011. The beauty salon boasts an impressive ten luxury treatment rooms including a specialist nail area and a double treatment room that you can share with a companion. Acknowledged by many as the ultimate beauty destination, The Urban Sanctuary provides industry leading treatments for the mind & body.
All of team Urban Sanctuary are trained to the highest standards and deliver every treatment with professionalism and care. They are all passionate about the beauty industry and play an important role in maintaining the salons high standards. They bring a wealth of experience with them and all add something very special to our team.
COMCIT is the latest in a rich history of award winning and industry revered skincare treatment machines from Crystal Clear, delivering cutting edge, futuristic treatment solutions that actually work. COMCIT goes far beyond conventional treatments for skin rejuvenation. The four simultaneous treatment modalities are included in a revolutionary new delivery system.
Dermaquest is an advanced cosmeceutical skincare range for professional treatments and home care. Dermaquest is the leader in stem cell technology with formulas renowned for their effectiveness and superior quality, to treat skin conditions such as ageing, acne, acne scarring, pigmentation & sensitivity.
Dermalux LED Phototherapy is an award-winning, non-invasive skin treatment which achieves excellent results. It uses light waves to accelerate the body's own natural repair process, reducing the signs of damage, whilst boosting the overall health and appearance of your skin. It can be used to treat a number of common skin conditions, including: Acne, Eczema, Dermatitis, Skin ageing, Rosacea and Psoriasis.
Reviews (14)
Jacqueline Coleman
Jacqueline Coleman
Jan 11, 2022
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Positive: Cleanliness, Professionalism, Quality
Had an amazing deep tissue massage with Emma today. Such a sensitive and knowledgeable therapist. Held space wonderfully, making me feel at ease and help to unwind entrenched tension and emotion.
Chloe Jane Caley - Winborne
Chloe Jane Caley - Winborne
Jan 06, 2022
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My treatment at the Urban Sanctuary was incredibly relaxing and just what I needed. Danielle was the most kind, patient and perfect practitioner. Her calm and kind energy was a delight and she was beyond accommodating- being 37 weeks pregnant, it’s hard to get comfortable and stay in positions for too long and she was very mindful of this, providing nothing but reassurance and understanding. I left feeling the most relaxed and pampered I have felt in months; exactly what I need before I have my baby. I couldn’t recommend her more if I tried and will definitely be coming back! Thank you again
Star Darke
Star Darke
Dec 03, 2021
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I've been going for just under a year now and have had various treatments. Staff are always very polite and friendly and provide an excellent service 5***** !!!
Katie Tompkins
Katie Tompkins
Oct 19, 2021
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I love going to the urban sanctuary for a lash lift and brow lamination, it is such a relaxing experience and I am always very happy with the results :)
Stephanie Lee
Stephanie Lee
Oct 18, 2021
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Georgie was really lovely and friendly. When i mentioned about my Anxiety she said that if i needed my partner in there with me for support then he was more than welcome too. Its hard to find places at times, especially with Covid still around that are supportive of those with Mental Health. Thank you Georgie, i’ll definitely be back.
Jodie Rowland
Jodie Rowland
Oct 01, 2021
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An amazing experience with Danielle, covid precautions are spot on and I love love love my nails ready for my holiday :-) Thank you sooo much! Xx
Anna O.
Anna O.
Sep 21, 2021
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I have been going to the Urban Sanctuary for 10 years now. So this is a review for past years also. It is by far the most professional beauty salon I have visited and the staff are all trained to the highest standard. I adore the massages and every mani/pedi or eyebrow threading I have done is always fantastic! I have never left the salon feeling that something extra should have been done and the whole team including the reception team are informed, professional and wonderful at all times.
After covid and the ever restrictions changing, the owner has taken personal measure to ensure that the business
Steven Brooks
Steven Brooks
Sep 21, 2021
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Positive: Cleanliness, Professionalism, Punctuality, Quality, Value
We had a couples massage which was wonderful. The ambience is relaxing and professional. We feel calm and were able to unwind. We thoroughly recommend the Urban Sanctuary. Thank you all involved.
Eloise Abel
Eloise Abel
Jul 29, 2021
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Positive: Cleanliness, Professionalism, Punctuality, Quality, Value
I had an amazing massage by Rachel. I felt comfortable, it was so nice and relaxing and Rachel had discussed areas to focus on with me and took those into account during the massage. I’m sure I ended up snoozing 🙈 would definitely recommend and I’ll be going back to try other services.
Stacey Sheriff
Stacey Sheriff
Jul 17, 2021
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Positive: Cleanliness, Professionalism, Punctuality, Quality, Value
I've been going through a rough patch and the most relaxing aromatherapy massage was exactly what I needed! It was so beautifully calm and the masseuse was aware of my damaged shoulder the whole time treating it with care. I feel so relaxed and supple now! Thank you!
Services: Microblading, Make-up services, Hairstyling, Body Waxing, Pedicures, Tanning, Manicures, Hair extensions, Laser hair removal
Sophie White
Sophie White
May 25, 2021
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I have just had an extended back massage with Tilly and I have come home feeling like I'm on a cloud. Great experience would highly recommended
Sam Hohol
Sam Hohol
Apr 24, 2021
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Beautiful salon, great staff & fabulous treatments, thoroughly recommend a visit ❤️
Hoof Totty
Hoof Totty
Oct 12, 2020
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Today I’ve had my second massage with Kirsty and it was amazing (as was the first!!). Not only does she give an amazing massage, Kirsty is a really lovely, kind and friendly lady who makes you feel very comfortable. Can’t recommend Kirsty and Urban Sanctuary enough ❤️
Laura Anscombe
Laura Anscombe
Apr 06, 2017
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I am extremely pleased with the treatment i had done today but more importantly than that, the level of service and professionalism i received was amazing! Gemma is a superstar, she is very knowledgeable and made me feel totally comfortable. Not a bad word to say, I am already looking forward to next time. Thank You!