Simply Sound & Lighting

Ordered 2 Animated Halloween props. Both arrived with the battery box screws missing. 1 has a witches staff that you put together using 4 pieces. The most detailed part of the staff was missing which is approx 30cm. Tried to liaise with staff who whilst responsive offered £11 off when I'd spent £190 in total, and £119 on the item with the missing part. This missing part impacts the overall look and I was willing with the refund to try have this section rebuilt. Naturally I won't accept £11. Both products didn't arrive in their original boxes, both had missing items. I felt £30 was more reasonable

If you purchase for next day delivery it may not ever come - I bought something from here and paid for next day delivery and 3 days later I am still waiting for it and really need the purchase for an event which I am now going to loose money on as I haven't got the correct equipment.
It's not great and I will not be returning be warned.

Excellent, dedicated and friendly service. A really helpful and honest company. I had a problem which it was sorted out with speed, efficiency and calm competence. Very highly recommended.

I have found this shop to be one of the best for customer service that I have come across in ages. They do what they say, and the customer is always put ahead of profit, truly exceptional in this day and age. I would recommend them to anyone.
Thank you for your care.
Archie

Bought a b grade swarm wash on ebay off these. Turns out after 2 weeks outta warranty the rotating mirror arm broke in half.after further investigation the seals at back was broke also suggesting they've been inside it beforehand. Not as it was advertised as ripped box. only started using it from November. Has I've built up the equipment during last 18 months. Not happy is a understatement. Notice their reply below already done that over phone. and it was not advertised as refurbished it was advertised as ripped or torn box. ANYWAY ive purchased another from why buy new which was brand new for

100% Recommended! Very Helpful Staff! They sorted out fast delivery for my item and I got it in time! Unfortunately I had to send the item back (not their fault at all, it was due unforeseen reasons) even so they kindly sorted me out AGAIN, I am so grateful to them. It is evident that they care about their customers - very professionals!