The Total Letting Service
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The Total Letting Service
The Total Letting Service is a regulated agent and is an Association of Residential Letting Agent (ARLA) member firm. As a Regulated Agent you can be confident that we comply with all the best practice guidelines of our industry. A Regulated Agent can legally hold deposits on behalf of Tenants.

A Regulated Agent will be "Bonded" which means the company pays an Insurance to cover the deposits and rent, should the company cease trading, the professional body will protect the Landlords interests.If your agent goes out of business what happens to the deposit when the tenant wants to leave?
Services
The Total Letting Service can provide a wide range of services and, as an independent landlords specialist Letting Agent, we can also provide a "bespoke" service. The services we provide range from Introduction only through to a Full Management service which includes property management. This covers advertising, viewings, all related administration required including the Tenancy Agreement.
If you have any questions about finding your new home to let, please contact the office where our friendly and helpful staff will be happy to answer any questions you may have. Payments to change the tenancy, when requested by the tenant (e.g. a change of tenant or permission to keep a pet). A charge of 50 including VAT will be charged for the amendment of a tenancy agreement or addition of an addendum.
The Total Letting Service can offer an extensive Pre-Let and Buy To Let Service for interested potential Landlords who wish to invest in residential property to let and require the experience and knowledge of a specialist letting agent. The Total Letting Service has successfully assisted a large number of our Clients to build an investment portfolio of Buy To Let Properties.
The Total Letting Service are The Only Specialist Letting Agent with a dedicated team focused on our Village & Country Homes Letting portfolio. The Total Letting Service specialises in offering a personal and professional service for the letting and management of country homes in the local area.

Our portfolio includes period, traditional and contemporary country houses, cottages and barn conversions in outstanding locations within the local rural area.If you need someone to manage your property in the Bradford on Avon & Chippenham areas of Wiltshire then call to our dedicated team. Our expert team already manages properties throughout the area providing services tailored to individual property owners and landlords.
Reviews (8)
Jonty James
Jonty James
Dec 17, 2020
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I simply cannot fault TLS in any shape or form. This was my first time as a landlord and they walked me though the process explaining everything that was required and made the whole process very easy and stress free.
I would recommend them to everyone as the communication and friendless of the staff is second to none , but also their professionalism and willingness to help and sort out any issues is fanastic.
Thanks for all your help
Liz Williams
Liz Williams
Nov 06, 2020
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Positive: Professionalism
Hayley and her team have provided efficient and expert service and advice and we would recommend them highly to any Landlord looking for an agent.
Fiona Moores
Fiona Moores
Jun 28, 2020
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Hayley and Co are so supportive throughout every stage of the process. They are exceptionally helpful and friendly, going out of their way to help me above and beyond their remit. I honestly don't believe that service exists elsewhere.
Je S.
Je S.
Jun 18, 2020
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Positive: Professionalism, Responsiveness
We rent though The Total Letting Service and have found them fantastic! Hayley is so kind, professional and caring, Lauren and Alan are also fab members of the team who were hugely helpful at the beginning. We have been thoroughly impressed and would highly recommend them! Thank you all!!
Neil Muttock
Neil Muttock
Dec 19, 2019
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Letting agents are often not very popular with tenants or landlords and, as a landlord, I’ve worked with quite a few. But I’ve found Hayley and her team the exception to the norm and all my tenants agree too! Practical, helpful, polite, patient and professional, delivering a service that goes way over and above what you would expect. I would recommend The Total Letting Service to landlords and tenants alike. In my view, The Total Letting Service sets a great example of how to do things right.
Trudy Griffiths
Trudy Griffiths
Sep 27, 2019
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We found The Total Letting Service in Chippenham an excellent Agent and we received great customer service, which was expert and fast.
Hayley and the Team were always friendly, helpful and accommodating.
We would definitely recommend "The Total Letting Service", they know what they are doing and do it well.
If you need a Letting Agent, then definitely give them a call.
Chris Nichol
Chris Nichol
Sep 08, 2019
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They are by far the best estate agents I have used! The staff were always ready and willing to help in anyway. There were a few situations during my tenancy, which they rectified in good time. Even if I wanted to find fault in their service I would not be able to! I would definitely recommend!!
Steve Davis
Steve Davis
Jun 18, 2019
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Hayley and her team have provided me as a landlord with an excellent and efficient service over several years. They successfully found long-term tenants who took great care of my property. They have good knowledge of the local market and I would recommend them.