Sunrise is a UK company, independently owned since 1994. We develop our software in the UK and we support our customers from here. Those interested in 'Software as a Service' should take confidence in the knowledge that the business partner for our SaaS IT Service Management offering is IBM Cloud. Sunrise only utilises IBM's UK based Tier 3+ data centres, which can facilitate almost any data, 'infosec' and business continuity requirements.
We understand that our obligations evolve with time, and have set up a working committee to ensure compliance with GDPR both from a product aspect and for the commercial entity of Sunrise. We believe in creating an effective working partnership with our customers and to do this we will need to understand the client's business drivers as well as the technical and functional requirements.
We understand that our obligations evolve with time, and have set up a working committee to ensure compliance with GDPR both from a product aspect and for the commercial entity of Sunrise. We believe in creating an effective working partnership with our customers and to do this we will need to understand the client's business drivers as well as the technical and functional requirements.
Services
Sunrise provides IT Service Management software to help you efficiently manage your service organisation. Available as SaaS or on-premise installation, our ITSM software is created with specific service desk needs and IT organisation (ITIL) best practice in mind.
The almost limitlessly adaptable nature of our software means that an implementation can be tailored to suit the specific needs of the organisation, often beyond the initial remit of ITSM.The adaptable processes of Sunrise Service Management software are also applicable to MSP and Shared Service teams.
The almost limitlessly adaptable nature of our software means that an implementation can be tailored to suit the specific needs of the organisation, often beyond the initial remit of ITSM.The adaptable processes of Sunrise Service Management software are also applicable to MSP and Shared Service teams.
Sunrise IT Service Management is a comprehensive platform for managing today's process centric IT organisation. Today's IT department works as a business or organisational 'enabler' and as well as providing support and service, a broad range of operations and processes can be managed via help desk software to ensure that technology investments deliver successful outcomes.
There is constant pressure on Managed Service Providers to supply innovative new services and to grow business activities, customers and revenues. Needing to provide an excellent service, maintaining a tight grip on costs, while remaining continually competitive within their chosen market is vital, and quality of customer support is seen as a key competitive differentiator.
On a daily basis HR teams are faced with hundreds of employee queries and requests from across their business. These queries could be a simple request for information to more complex and long-running enquiries and cases that need to be handled sensitively.
Many HR teams, or Shared Services teams are finding that these processes can no longer be efficiently tracked using traditional methods and instead are looking for case management solutions for high volumes of work tasks on one single platform.
Many HR teams, or Shared Services teams are finding that these processes can no longer be efficiently tracked using traditional methods and instead are looking for case management solutions for high volumes of work tasks on one single platform.
We have a wide range of customers using Sunrise for a variety of different purposes, from ITSM to HR and MSP Service Desks: here are just a few of them from public sector, housing associations, NHS, not-for-profit and commerce from law, finance and technology. We saw that Sunrise's employees are really enthusiastic about the company and hugely experienced.
Reviews (1)
Alan Sumner
Dec 06, 2019
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In the 18 months I have been working with Sunrise, I have found their Support Staff to be very helpful in answering any queries. Whenever updates are required the Project Office are very helpful in engaging with us to agree suitable timescales.
More recently the latest version update has brought the application more up to date.
We have enjoyed the journey we have been on, and look forward to continuing the journey we are on.
More recently the latest version update has brought the application more up to date.
We have enjoyed the journey we have been on, and look forward to continuing the journey we are on.
