Ellman Henderson

Always deals with problems quickly , our boiler broke during the long bank holiday weekend ,the plumber was sent ASAP and new boiler fitted in 2 days, we were also provided free standing radiators to keep us warm while awaiting work to be done.

Ellmans have been absolutely amazing! From when I first moved to Brighton they have been so welcoming,patient and professional with me. Whenever there was a situation they responded immediately and things where fixed. Everyone who works there are really friendly, and made me feel like a welcomed Tennant and friend.
From guiding me through my move in, to overall customer service, I cannot rate them high enough. I am going to miss the people at Ellmans and I can’t wait to hopefully be with them again in the future.
Eleanor and the team will make you feel at home and you will be in great hands

I rented through Ellmans for the past 2 years and always found them to be professional, polite and responsive. I'd had some very poor experiences with other landlords/agents so this was reassuring. When not hampered by Covid restrictions, all reported issues were addressed and resolved in good time. Recently, Jessica was very helpful in promptly processing my end of tenancy and the full return of my deposit. I'd definitely recommend Ellmans as a letting agent you can rely on.

Lovely and very helpful team. Especially Eleanor, which has been wonderful, very responsive and understanding with my concerns.

Positive: Professionalism
Eleanor was incredibly kind and helpful, always happy to answer any questions or concerns we had. It’s truly wonderful to have an estate agent who actually takes you serious and tries their best to help you where they can.

Quick to respond, easy to communicate with, and kept flexible at all times. Good experience all round! Jessica was particularly helpful when I was moving out, and it made my life way easier! Thanks!

Critical: Professionalism, Quality, Responsiveness, Value
Well a month after leaving a flat which they never maintained and they still have not sorted out my deposit. Would be good if they didn't try to avoid calls.

Credit where credit is due. There are some negative reviews on here, but I can say my experience has been completely positive.
We've just moved into a flat managed by Ellmans, Eleanor has been very professional and responsive throughout the process. From the viewing, credit checks etc to sorting out the flat to be painted white and professionally cleaned before we moved in.
Very happy so far, keep up the good work!

Ellmans managed the block for our mother's flat for many years and during that time were conscientious in their work for the property. All maintenance issues were dealt with professionally and they were vigilant about problems that might arise in the future. Hattie deserves special mention: always courteous and communicative, she would act quickly to sort out any concerns the flat owners had and would make sure to follow through on any matters raised. Highly recommended!

When the only accessible way for me is the phone call, email and voicemails and I haven't received an answer for the past months, it indicates unprofessional behaviour. Lettings department never answers the calls no matter what time you're gonna call. What else am I supposed to do to request details for a property? Guess what. Other agencies do answer their phones. Bella ciao