We're a customer journey marketing agency with a mission to help make the process of acquiring and retaining customers as easy and streamlined as possible - and connect with them intuitively to offer great customer experiences (CX). Customers are the lifeblood of every business - so we match passion and imagination with creativity to develop customers pathways that work.
Customer experience impacts every step in the customer journey from the moment the audience becomes aware of your services, through to the reason you ultimately lose them. If you have previously relied on past experiences, instinct, guesses, or opinions to identify customer pain points and evaluate your customer experience, maybe it's time for a different approach?
Customer experience impacts every step in the customer journey from the moment the audience becomes aware of your services, through to the reason you ultimately lose them. If you have previously relied on past experiences, instinct, guesses, or opinions to identify customer pain points and evaluate your customer experience, maybe it's time for a different approach?
Services
Fresh Nous was founded in 2014 when directors Laura and Celia decided to ditch the confines of the corporate world to combine their complementary skills and experience to help businesses of all shapes and sizes connect better with their customers. Our mission is to help our clients find, win and keep their customers by creating clear communications pathways and enjoy more fulfilling customer experiences.
Based in the Midlands with over 35 years' experience in business to consumer and business to business marketing across a wide range of industries including; utilities, manufacturing, healthcare and the voluntary sector.
Founding Director with knowledge across many industries from several years in the corporate sector, Laura is a former marketing and communications manager at Npower and, with a BSc in Mechanical Engineering, focuses on all things analytical.
Founding Director with knowledge across many industries from several years in the corporate sector, Laura is a former marketing and communications manager at Npower and, with a BSc in Mechanical Engineering, focuses on all things analytical.
CX has become a fashionable marketing buzz word acronym - but we believe in turning thought into reality with nous. Following on from devising effective customer pathways, creating great customer experiences is a fantastic and positive way of winning, keeping and retaining customers.
Better still, you can turn valued customers into your surrogate salesforce by encouraging and rewarding them so they become your raving fans and advocates of your company, brand, products and services.How good is that? As marketing care specialists, we understand the value of customer relationships and the ingredients that make great customer experiences.
Better still, you can turn valued customers into your surrogate salesforce by encouraging and rewarding them so they become your raving fans and advocates of your company, brand, products and services.How good is that? As marketing care specialists, we understand the value of customer relationships and the ingredients that make great customer experiences.
All businesses aim to win and retain customers - but only the best can do this intuitively and seamlessly. At Fresh Nous we are customer journey marketing specialists and use our skill, experience and instinct to devise intuitive customer pathways that treat your customers with care and respect so you acquire them easier and retain them for longer.
Whether you begin working with us on a one-off project or with the view to build an ongoing programme of activity we'll focus on developing a marketing strategy that delivers against the needs of your customers and your business goals. As a marketing agency, we know that defined marketing objectives, along with clear measures of success will achieve real results.
Reviews (7)
Jack Pomroy
Nov 21, 2018
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Charles Breakwell
Oct 19, 2017
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''Having been given Fresh Nous's details by a friend who had also needed to boost their SEO and improve their website, I met with the team to discuss my requirements. As a new small business, I was conscious of getting value for money.
From start to finish, the team have gone above and beyond my expectations and the result is a sleek looking website. I cannot recommend Fresh Nous highly enough''.
From start to finish, the team have gone above and beyond my expectations and the result is a sleek looking website. I cannot recommend Fresh Nous highly enough''.
Women Web Worcestershire
Sep 07, 2017
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Lynn Exeter
Apr 23, 2017
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Matt Nicol
Apr 16, 2017
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Tim Istead
Jan 27, 2017
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Suzanne Moore
Mar 08, 2016
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