Bengal Lounge

Unfortunately never had such a bad experience in an Indian. No heating and freezing cold in there. Waited hour and half for food which we ended up taking it away and sadly was really really bad. Went in the bin. Considering there was only 3 tables to accommodate not sure what was the problem. They apologised with bottle of wine appreciated but unfortunately has to be one of the worst experiences ever. Not to mention the decor and toilets jug on the floor to catch leak I'm guessing. Truly bad.

Great food by the other reviews - so I decided to order something from here. But I had the worst experience. They did not deliver for 2 hours and on the last call, the option I was given is "do you want to cancel?". When questioned how this is okay - the reasons were :
1. we shouldn't have accepted the just eat order for the small amount (how does just Eat allow this?)
2. we don't have drivers now anyway
3. don't tell me what is okay and what is good service
I have worked in service and retail for top organisations and this did not even remotely sound like someone who knows service standards

Negatives: Small portions, dry meat and the worst chicken tikka masala I have tasted.

Neither the food tastes good nor the staff is helpful. Always empty for a reason!

Food very tasty. They do a takeaway/delivery service as well, however, we had booked to eat in. Staff friendly. They had no heating so it was very cold in there (I assume they are getting it fixed). They do not do any hot drinks or desserts.

In my opinion I rate Bengal Lounge as a 1st class
Indian Restaurant. It may not look appealing but it has a big HEART.Staff are very friendly and food is very good.

Ordered dinner tonight from here for the first time ever. It arrived earlier than expected and was absolutely delicious. We all thoroughly enjoyed it.

Lovely staff and food recommendations were on point, the manager couldn’t do enough for us.
If you go early it’s pretty quite but the later you leave it the tables go fast.