Apply data analysis and cognitive insight integrated to existing systems and knowledge bases to drive business process improvement through intelligent automated software robots. Automated algorithms detect patterns to interpret Big Data, with self-learning models that enable predictive interpretations of likely outcomes to assist human understanding.
Technology to engage customers through natural language and context sensitive 'chatbots' interacting with your knowledge base and company systems, to reduce the need for human intervention.
Technology to engage customers through natural language and context sensitive 'chatbots' interacting with your knowledge base and company systems, to reduce the need for human intervention.
Services
Chrobis is a consulting based organisation, specialising in the strategic use of technology in business. We work with both growing and established businesses to ensure the technology systems you use are an integral feature of your competitive differentiation, and act as prime contractor for application software development, integration, deployment and implementation.
Research to date indicates that contrary to wider public perceptions, cognitive technologies are not proving to be a widespread threat to humans jobs.
The goal and business case for projects is more predicated on handling increasing volume of customer interactions without adding further staff, that machine-based functions are supporting human capabilities by providing insights that were otherwise beyond the scope of humans, or are undertaking basic functions without getting bored, freeing up human attention for more value adding activity.
The goal and business case for projects is more predicated on handling increasing volume of customer interactions without adding further staff, that machine-based functions are supporting human capabilities by providing insights that were otherwise beyond the scope of humans, or are undertaking basic functions without getting bored, freeing up human attention for more value adding activity.
Software robots advance automation further than previously, and differ from 'business process automation' tools that have concentrated on workflow between humans and business functions, in that the robots take in additional data points to act in quasi-human form, consuming information from multiple IT systems and making judgments on the data as they go.
Cognitive insight applications are typically used where only a machine can really do the job, being exceedingly data intensive and involving high-speed number-crunching that would be beyond human capability. As such, they are unlikely to challenge human jobs, but provide a capability that was not possible previously.
It's because of the relative immaturity that Cognitive Engagement projects to date have been more internally focused, and tried out in pilot mode in circumstances where the risk of failure has less impact for example on Customer Service functions or business reputation. In early pilots, the immaturity might give rise to a high proportion of cases that need to be passed for human intervention.
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