You want to be relaxing in front of your new wood burning stove, so let us take care of technical advice and design, and provide support during and after installation. Be it a tiny shepherd's hut, a cosy woodburner for your living room, a Passiv Haus or Grand Design centrepiece; we help you bring your project to reality.
You get help and guidance with finding the perfect wood stove, installation advice, flue system design, and even renewable central heating system design is all part of our service. You can expect us to be friendly, knowledgeable and efficient, with help and support that carries on after your wood burning stove is installed.
You get help and guidance with finding the perfect wood stove, installation advice, flue system design, and even renewable central heating system design is all part of our service. You can expect us to be friendly, knowledgeable and efficient, with help and support that carries on after your wood burning stove is installed.
Services
Stovesonline is a family business managed by John and Sune Nightingale. Over the past thirty years John and his family have been involved in every aspect of the stove business from selling and installing stoves to designing and building them.
Flue designer Ben Cazzola (who specialises in twin wall insulated flue, pumice and masonry chimney systems as well as flexible liner) leads our flue technical team and design compliant flue and chimney installations.Susi Nightingale, Rachael Coggins, and Juliet Nightingale will take your calls and emails and answer your questions about stoves and installations.
Flue designer Ben Cazzola (who specialises in twin wall insulated flue, pumice and masonry chimney systems as well as flexible liner) leads our flue technical team and design compliant flue and chimney installations.Susi Nightingale, Rachael Coggins, and Juliet Nightingale will take your calls and emails and answer your questions about stoves and installations.
If you want to be sure that your flue and chimney system is just right then our Flue Design Service is for you. We'll ask for some simple details from you, design your system so it works and is safe and then run through it with you, making any adjustments needed. Better still: it's free. Not sure where to start?
If you need a stove installer to help with your project then we have a list that covers the UK. Modern homes are increasingly airtight. That means that there are a few more things to consider when installing a stove so that it is safe and works well. A wood or wood pellet stove can not only be a cosy addition to a home, but it can also help to raise your SAP and EPC rating.
Please let us know what you think. If you have experienced a bug, or just think we could something better, please let us know what you were doing and how it could be improved. If your feedback is about a particular product, our customer or delivery service, please visit our contact page where there are detailed options waiting for you.
Our experienced and friendly team are keen to help you with your enquiry. We are proud of our knowledge and the level of service we strive to provide to our clients, and we hope this will quickly become apparent as you deal with us. The typical response times shown are of course during our working hours.
Reviews (19)
Mal Marjoram
Dec 27, 2021
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Helen Buncombe
Dec 17, 2021
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Had a stove installer over order parts required, so believed I could return the parts as stated on invoice.
Same done after a woman insisted I could not return items until she had taken the product numbers, then asked me to either wrap items and pay for delivery or deliver back to there show room.
Delivered to showroom where a man working behind the desk was completely and utterly rude as two screws were missing, verbally inappropriate. Refused to allow the return or refund.
Complaint made by myself but no action taken by company other than to state life was too short for a complaint.. if that
Same done after a woman insisted I could not return items until she had taken the product numbers, then asked me to either wrap items and pay for delivery or deliver back to there show room.
Delivered to showroom where a man working behind the desk was completely and utterly rude as two screws were missing, verbally inappropriate. Refused to allow the return or refund.
Complaint made by myself but no action taken by company other than to state life was too short for a complaint.. if that
Kevin Peters
Oct 11, 2021
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Is this the last remaining business in the country that actually wants to be a business? I cannot say enough about these guys. Super super super helpful. Technical expertise amazing and the help offered to me by Jamie and Sooner extended to advice about items bought from a totally unhelpful company. (I won't mention the unhelpful company name, but it has the words Stoves and modern in it) If there were 10 stars, it's not enough. Thank you guys. Amazing job by you all. So.... please be upstanding for without a doubt, the most helpful, knowledgeable business in the United Kingdom...
Melvin Jay
Sep 25, 2021
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Nicola Williams
Mar 21, 2021
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Terry Tullett
Jan 24, 2020
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Excellent service from start to finish. Advised as to what pipe and fittings were required and had them delivered to their office to ensure all was correct before shipping to me in France. On the day I installed my stove Ben was available all day to assist with installation .5 star service throughout.
Ant Chaplin
Dec 23, 2019
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Gary Emma Fox
Nov 20, 2019
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Paul Taylor
Oct 27, 2019
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Excellent service, I upgraded my central heating with the expert help of stovesonline. I dealt with multiple people from different departments in the company and they were all very helpful. I would definitely recommend to others. They were very helpful specifying exactly what I needed and gave excellent advise during the installation.
Martin Jordan
May 29, 2019
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Fantastic service and great support from all the staff at StovesOnline when they recently shipped a stove and flue system over to northwest Spain for me. Big ups especially to Ben and Jack for help with accessories and wrangling the manufacturer when we had a few teething problems, and above all for their unfailing good humour in the face of occasional adversity. Highly recommend this team to anybody who’s looking to source a woodburner and needs help figuring out the details – 5 stars and then some
Bernd Dent-Rich
Aug 27, 2018
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Many thanks to stovesonline.co.uk for the excellent professional advice , sale and after market help.
The Team is very good trained and knowledgeable about the different types of stoves, kinds of chimney systems and installations.
They offer a big range of stoves from traditional to contemporary , seems like they got a stove for everyone.
From ordering to delivery top service.
We are delighted and would highly recommend stovesonline to anyone thinking of buying a stove.
The Team is very good trained and knowledgeable about the different types of stoves, kinds of chimney systems and installations.
They offer a big range of stoves from traditional to contemporary , seems like they got a stove for everyone.
From ordering to delivery top service.
We are delighted and would highly recommend stovesonline to anyone thinking of buying a stove.
Polly Putt
Apr 08, 2018
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Another wonderful wood burner chosen and installed by Sune and the Stoves Online team. The whole process has been an enjoyable one, with swift service, a beautiful stove and great company during install! Thanks for keeping us warm and cosy. Will definitely recommend to others and come back again for our next stove. Thanks!
Julia Bond
Mar 14, 2018
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Ben Thomas
Mar 11, 2018
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I bought a Morso Owl from Stoves online a few years ago, and they helped me enormously with all aspects of getting it fitted correctly and what flue I would need. They took all the stress away from what was something I had no prior knowledge of, and they were always available on the phone to answer any questions I had. The stove is still going strong and I always recommend them to anyone wanting buy a stove themselves.
Peter Dibdin
Mar 10, 2018
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I bought my stove from Stoves Online and found that that not only were they really competitive with the price but the support and information they provided was invaluable. I could not recommend the team more highly and frequently do suggest people make them their first and final call when buying a stove or equipment for their stove.
Tim Martin
Mar 10, 2018
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I have brought three stoves from Stoves online, one for myself and the other two for my clients as I am a local builder based in Bristol. I found them extremely knowledgable and extremely helpful. They not only designed the flue systems for us free of charge, they helped advise us on the different stoves they stock and which was the most compatible… for our needs. I would definitely recommend Stoves online to anyone that is looking for a high quality product at a fair price. After doing a lot of research I found that there is a lot of cheap products flooding in from China on the internet
Jan O'Donnell
Mar 10, 2018
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Will Stacey
Mar 10, 2018
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John Churchill
Mar 09, 2018
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