Meet the team who run Folkestone's best independent letting agency Hestia Property Services. I started Hestia Property Services in 2007 having managed my own investment properties for a number of years. I have passed the ARLA Level 3 technical award in Residential Lettings & Property Management and am also the head of operations at Hestia.
We are a home based letting agency preferring to use modern marketing and communication methods alongside traditional marketing but being home based ensures that we can provide an excellent service to our customers whilst ensuring we keep their costs low. Hestia has always been about fantastic customer service to our landlords and tenants and this is reflected in the high volume of recommended business that we secure.
We are a home based letting agency preferring to use modern marketing and communication methods alongside traditional marketing but being home based ensures that we can provide an excellent service to our customers whilst ensuring we keep their costs low. Hestia has always been about fantastic customer service to our landlords and tenants and this is reflected in the high volume of recommended business that we secure.
Services
We're clearly not known for our artistic talent or knowledge at Hestia so we decided we should get with it a bit and booked on to one of the Folkestone Triennial walking tours last Sunday. What did we discover.? Lookout is the third Folkestone Triennial exhibition with 21 specially commissioned artworks placed all over town adding to some of the permanent artworks from the previous exhibitions.
At Hestia Property Services we regularly take on properties from new landlords or from other letting agencies where tenants are already in place but with no inventory of the condition of the property when the tenancy started. This leaves both the landlord and tenant open to risk of dispute at the end of the tenancy if there is no record of how the property looked when the tenants moved in.
Landlords come into the business of managing property for a whole host of different reasons, but one thing they all seem to have in common is a lack of time. We hear it so often from landlords, peoples lives are getting busier and busier and the additional time required to manage a property can be significant.
The cute doggy in the picture is Dexter the Hestia Property Services dog - we love him lots but not all landlords agree that pets are good business. Looking for the right rental property in the current market is always a challenge but when you have pets the challenge gets so much harder.
Around 45% of the population own a pet and there are more than 4 million households that live in privately rented accommodation so the issue affects lots of landlords, tenants and agents.The starting point for some landlords is that 'pets cause damage' and because of this they quite often dismiss the idea of taking tenants with pets right at the outset, which cuts out a sizeable chunk of potential customers.
Around 45% of the population own a pet and there are more than 4 million households that live in privately rented accommodation so the issue affects lots of landlords, tenants and agents.The starting point for some landlords is that 'pets cause damage' and because of this they quite often dismiss the idea of taking tenants with pets right at the outset, which cuts out a sizeable chunk of potential customers.
We are committed to looking after your property as if it were our own, ensuring that we find the right tenants and then managing the tenancy effectively so that our landlords don't need to worry. Hestia Property Services - excellent service throughout from finding a new tenant to checking them in. I am informed about what is happening the whole time.
Reviews (9)
Julie Butcher
May 21, 2021
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Giuliano Gaeta
Sep 29, 2019
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Lucy Armitage
Sep 28, 2019
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Julie at Hestia Property really knows her stuff, her knowledge of the property market for both landlords and tenants is extensive. She is very professional and efficient. However what really makes her stand out from the rest is her personal touch. She is a solutions finder. The service offered by Hestia is superb.
Florian Bailly
Aug 24, 2019
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We had the most positive experience with Julie Couch of Hestia Property, and would confidently recommend her to anyone intending to move to or within Kent.
She was extremely empathetic right from the start, and tried to understand our needs and wants, while giving us all the right information and advice.
We could not be more pleased with the property she introduced us to, and with all the help she gave us along the way. We feel very grateful.
She was extremely empathetic right from the start, and tried to understand our needs and wants, while giving us all the right information and advice.
We could not be more pleased with the property she introduced us to, and with all the help she gave us along the way. We feel very grateful.
Karoline Taylor
May 05, 2019
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Julie is a really switched on lady who is really passionate about making sure that both landlord and tenant have the very best experience.
She really knows her stuff re laws and compliance and is all about getting things right. If you are looking to buy or indeed already have an investment property but are worried about paying for something you think you can manage yourself, or nervous about working with expensive high street companies that charge lots but offer little personalisation, I would seriously consider having a conversation with this local, totally independent company.
She really knows her stuff re laws and compliance and is all about getting things right. If you are looking to buy or indeed already have an investment property but are worried about paying for something you think you can manage yourself, or nervous about working with expensive high street companies that charge lots but offer little personalisation, I would seriously consider having a conversation with this local, totally independent company.
Keith Dugard
Nov 03, 2018
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I have known Julie for a few years now having cleaned the carpets in some of the properties she manages prior to re-letting. Her attention to detail is excellent, making sure that both the tenant and the landlord receive the best possible service. She knows how to take the headache out of property letting.
Pip & Karoline Taylor
Aug 30, 2018
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Morgan Quatre-Smith
Jun 05, 2018
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I am a person of particular taste and requirements when it comes to choosing a home for myself and family. I spoke with Julie via phone and immediately she had a property in mind and ready to view, I found this to be fantastic as being a working family time is limited and a slot to view the property was met with my busy schedule which I'm sure took Julie out of hers.
So with that in mind Julie goes above and beyond to ensure clients are happy and comfortable when choosing and viewing properties in and around Folkestone. I value the experience we had with Hestia as everything was done promptly
So with that in mind Julie goes above and beyond to ensure clients are happy and comfortable when choosing and viewing properties in and around Folkestone. I value the experience we had with Hestia as everything was done promptly
Paige Kleinman
Dec 04, 2017
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Hestia have been managing our properties (and our family's properties) over the years and we have always been totally well looked after, as have our tenants. Hestia are extremely diligent and thorough and always deliver first class service! Thank you for all that you have done for us and our tenants! Highly recommended!
