CC Hair & Beauty

Needed one item but ordered two to make it with the shipping. Got an email saying they refunded the one item I needed as it’s out of stock but immediately shipped the second item before I could the order. Now I’m without the item I need and have now paid more for the shipping than the second item costs. Will never buy from here again. Shame because I decided to support local instead of Amazon. A mistake I won’t repeat.

I've just drove 40 miles here because it's the closest hair store to me. Only to rock up and be told they are only open for click and collect. I'm furious. I didn't see that anywhere on the website and now I am back to where I started -empty handed.

Needed some jumbo cold perm rods and finally found a UK website that sold them (all the shops that came up were from US). I was a little skeptical about purchasing online after reading the mixed reviews for the shop. However I needn't have worried. I ordered various sizes of their perm rods on Tuesday 5th May 2020. The owner called me on 6th May to inform me that one of the sizes I wanted was out of stock and offered an alternative. He even obliged to my request to video call him so I could see the other perm rods he was offering as an alternative! Half an hour after I spoke to him I got an email

Placed an order for 3 items and only received 1 of the items. I'm still waiting for my refund after over 2 months. Managed to speak to someone but I never received the confirmation of refund email as promised. Wish I never shopped with them. I've sent several emails to get my money back for orders i never received but i'm back to being ignored.

I placed an order a few months ago and although the customer service wasn’t great I was prepared to not write a negative review until today when I open the product and it clearly is not what I ordered.
So initially I placed an order for a large bottle of ‘Kemi Oyl’ it took them close to a week to let me know it wasn’t in stock. Fair enough we are in a pandemic and there was no urgent need. They said they were expecting some smaller bottles in and would keep me updated. I specifically asked to be emailed and not called as my preferred method of communication. After not hearing anything

If you want to buy from here I advise you to use their stores only as their online shopping is absolutely shocking. I placed an order and got an order confirmation (great as you expect) then I see on the confirmation their items on the site is not stock controlled and I'd get a call within 24 hours if items were unavailable (tad ridiculous in this day and age but not end of the world) 24hours passed (I'm thinking oh great everything is in order) the day after 24 hours passed I get a call saying an item was out of stock, I asked for it to be refunded and awaiting my order.... No dispatch notification

Rang this shop to enquiry if I could exchange ponytail hair pieces as I had purchased the wrong size was told as long as it was in it package and not used no problem!
It took me 45 minutes to travel to CC Hair and Beauty and was refused to exchange. I explained to the manager that I had rang and confirmed and I had travelled far he was not interested and said he did not know who took my call. Serious staff training is needed here as they do not not have any customer service at all.
I will not be using this store again nor recommending it. Highly disappointed.

Very reasonable prices but you have to choose the hair wisely , I suggest you use the seller for advices

This was my first time using CC Hair N Beauty. I am very pleased with the service I received, I had clear, quick and efficient communication with the staff regarding my order. Where possible they endeavoured to provide the best alternatives to some items on my order, which worked out even better than expected. The delivery was super fast, with my items being well wrapped and protected for transport. Very very very happy with the service and products, I will be using CC Hair N Beauty from now on for all my Afro Cosmetic needs 😍😍😍👍🏽