Charlton & Jenrick have been manufacturing and supplying the fireplace industry since 1986. We have a number of high-quality brands of Gas Fires, Wood Burning Stoves and Fireplaces. We supply throughout the country to specialist local independent fireplace retailers. All our gas fires are manufactured in Telford, Shropshire at our company HQ.
We manufacture all our timber surrounds at our sister company in Newton Aycliffe, Co. Durham. As a group, we are committed to the research and development of highly efficient, environmentally friendly, innovative and attractive products for the fireplace industry. We are ISO 9001 & 14001 accredited.
We manufacture all our timber surrounds at our sister company in Newton Aycliffe, Co. Durham. As a group, we are committed to the research and development of highly efficient, environmentally friendly, innovative and attractive products for the fireplace industry. We are ISO 9001 & 14001 accredited.
Services
Established in 1986, We have grown to offer a number of industry-leading brands covering all aspects and channels of the fireplace industry, these are; Paragon, Katell, Fireline, Purevision & Infinity Fires. Nothing is as welcoming as a "living flame", whether you want a multi-fuel stove or gas fire, we will have a fire type and design that is ideal for you, to take pride of place in your home.
Gone are the days when an electric fire was the last option if you could not install a gas or solid fuel appliance. Modern electric fires are now the pinnacle of design and the first choice for the discerning consumer who wants looks, ease of use and the latest in technology. Charlton & Jenrick have been manufacturing and supplying into the Fireplace independent retail market for over 30 years.
Since 1986 Charlton & Jenrick have been at the forefront of improving the technology and efficiency of "living flame" gas fires. Whether or not you have a chimney, there is a gas fire for you within the vast Charlton & Jenrick range. As part of the continual improvement programme at Charlton & Jenrick, we take pride in innovating and developing our fires, always striving for improvements.
Charlton & Jenrick continues to invest heavily in developing new additions to all our stove ranges and we now offer more choice and higher performance than ever before - all fully approved for the new 2022 Ecodesign emissions and efficiency standards. Wood log burners and multi-fuel stoves have become an effective, economical and low-carbon choice with an exciting visual flame picture that old designs simply could not offer.
Reviews (9)
Andrew Bowes
Jan 08, 2022
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Grant Harbert
Dec 15, 2021
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I purchased a FP18i inset fire 10 years ago and have had excellent service from it. I have just replaced the full set of firebricks for the first time which was a simple task to do. I must say reading some of the comments I was reluctant to purchase the spares from them, however they are the manufactures so I thought they should be the right place to start. I have to say the customer service was first class from the technical sales lady to the 48 hour delivery in incredible packaging. I have no hesitation in recommending this company.
Chirine Ballan
Nov 18, 2021
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Poor design, expensive, inefficient, battery operated and a total waste of money!
Bought this very nice looking, very expensive fire from an independent retailer in Ringwood. Unfortunately, you need to take the fire apart in order to frequently change the batteries. The manual control also is battery operated which is acceptable. In the four years we have had this fire, we have managed to use it, not without difficulty, no more than six times. We have had the service done about three years, which proved to be not only needless but a waste of money. When we bought this fire, the retailer told us
Bought this very nice looking, very expensive fire from an independent retailer in Ringwood. Unfortunately, you need to take the fire apart in order to frequently change the batteries. The manual control also is battery operated which is acceptable. In the four years we have had this fire, we have managed to use it, not without difficulty, no more than six times. We have had the service done about three years, which proved to be not only needless but a waste of money. When we bought this fire, the retailer told us
Lucas Howarth
Oct 07, 2021
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I'm not surprised to see that other reviews for C&J received 1 star due to poor customer service. To cut a long story short, we incorrectly ordered a P5 CF fire. This is not C&J's fault. The fire was part of larger building work, therefore was supply only. The box was opened but once our engineer realised it was the wrong type of fire, it was not installed. The seller was completely closed to communication during lockdown, and we therefore tried to resolve the issue directly through C&J. We were given 3 different reasons, over the course of 3 months, as to why C&J would not accept a return on the
Art Taylor
May 23, 2021
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I would recommend that prospective buyers avoid this company and their products particularly their gas fires. We have had nothing but problems with a inset gas fire we purchased in 2019 the fire just keeps turning itself off.
We have had engineers visit to try to fix with the last engineer making us feel we were the problem and not the fire! We will never buy another C&J fire, you buy a gas appliance to be functional but we’ve end up with an expensive ornament in our lounge!
We have had engineers visit to try to fix with the last engineer making us feel we were the problem and not the fire! We will never buy another C&J fire, you buy a gas appliance to be functional but we’ve end up with an expensive ornament in our lounge!
Vada
Mar 20, 2021
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Bought spares for my fireline stove; glass, seals, bricks, rope and riddling grate. Service from the lovely lady in the spares department was excellent and with a couple of other items which they didn't supply ( paint and rope glue ) I now have virtually a new stove for less than £150.00 plus a couple of hours work. The whole exercise much better than my expectations.
Stan Watson
Jan 08, 2021
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I purchased a Paragon P9 BF gas fire from this company at a cost of £3000 and I might as well have bought a glass box with twigs inside it. The fire is less than 4 years old but has been broken more than working in that time. The faults started one month after purchase and it has been nothing but useless since, finding an engineer is a major problem as the fire is so different but dont expect the company to help you, they are rude and unhelpful, basically, DO NOT BUY FROM THIS COMPANY.
Ian Collins
Oct 31, 2020
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For a very expensive fire it's very disappointing to have to replace the batteries in the fire quite regularly even after a long time since being used ie Summer. It also shuts down after around 15mins running, been let down by the Service Engineer(not employed by Charlton) who after explaining the fault to him and Charlton agreed to speak with him at our house while he looked into the fault. Needless to say, Engineer won't return my calls to book him in, so now i need to try and get someone else to service and look at the fault while conversing with Charlton.
Adam Wood
Jul 25, 2020
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I own a Paragon One gas fire and a Fireline FP8 and both have been amazing.
There are several 1* reviews on Google and I cannot fathom why, a fire cutting out after 15 minutes is either spilling fumes or overheating both of which are installer faults. The rear ceramic brick of a stove cracking is normal and can happen anywhere from 2 hours to 2 years into use, if it has fallen apart it has been knocked with a log, overfired, or wet wood has been used as mine is now 5 years old and still working (yes it's cracked but fine). This should be explained by your RETAILER.
Charlton & Jenrick are a manufacturer
There are several 1* reviews on Google and I cannot fathom why, a fire cutting out after 15 minutes is either spilling fumes or overheating both of which are installer faults. The rear ceramic brick of a stove cracking is normal and can happen anywhere from 2 hours to 2 years into use, if it has fallen apart it has been knocked with a log, overfired, or wet wood has been used as mine is now 5 years old and still working (yes it's cracked but fine). This should be explained by your RETAILER.
Charlton & Jenrick are a manufacturer
