Tile Mountain is one stop online shop for all your floor and wall tile needs. Here at Tile Mountain, we not only have a huge range of tiles to suit every purpose, we also have a wealth of tiling knowledge gained from over 100 years combined experience in the tile industry. We have relationships with all major manufacturers and because we purchase our products direct from factories around the globe, the depth of our range is second to none.
Our low-cost operating model allows us to offer the highest quality products at the lowest possible prices. And, because we know you like to see and feel the tiles before you buy, we offer a free sample service that delivers cut samples of the tiles you're considering, right to your door. What sets Tile Mountain apart from other online tile retailers is the vast experience of our people.
Our low-cost operating model allows us to offer the highest quality products at the lowest possible prices. And, because we know you like to see and feel the tiles before you buy, we offer a free sample service that delivers cut samples of the tiles you're considering, right to your door. What sets Tile Mountain apart from other online tile retailers is the vast experience of our people.
Reviews (5)
Darren Horley
Dec 15, 2021
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The team at the Birmingham Tile Mountain are brilliant - friendly, true professionals and demonstrate exemplar customer service.
I ordered the wrong tiles due to a misleading picture on the Tile Mountain website and when initially contacting the Online customer service team and being “fobbed off” the Birmingham Store came to the rescue.
The team (Faith) and the Store Manger (Kush) sorted my problem out with no fuss or stress..
I suggest that the other Tile Mountain stores take a leaf out their book in Birmingham - thank you TM Brum👍
Darren - Hereford
I ordered the wrong tiles due to a misleading picture on the Tile Mountain website and when initially contacting the Online customer service team and being “fobbed off” the Birmingham Store came to the rescue.
The team (Faith) and the Store Manger (Kush) sorted my problem out with no fuss or stress..
I suggest that the other Tile Mountain stores take a leaf out their book in Birmingham - thank you TM Brum👍
Darren - Hereford
Baris Teksin
Nov 23, 2021
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I dont know where to start - I had terrible experiences with TILE MOUNTAIN company and their customer service. Firstly couple of tiles came broken, and i send them pictures right away, they made it so hard and asked for more pictures and ask too many questions obviously tried so hard not to accept that , finally i got the replacement after a week of conversation, secondly DO NOT BUY ANYTHING WITHOUT consulting your builder because their tile and grout calculated is not appropriate, they are selling you way more tiles and grouts than you need for the job even though you give then exact measurements
Harriet Lovegrove
Nov 13, 2021
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I am extremely disappointed with the service provided by Tile Mountain. I ordered over £500 worth of tiles online, and subsequently spoke with a member of customer service who confirmed the delivery date. I was then phoned less than 24 hours before the delivery was due to arrive telling me that the tiles were not in stock. I was very shocked that this was not bought to my attention while I was ordering or when my delivery date was subsequently confirmed!! I have had to cancel the tradesman at the very last minute which is not fair on him and I have suffered cancellation fees. Extremely unreliable
Guy Lambert
Aug 31, 2021
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Can't be beaten on price but don't trust their delivery service, I've ordered from them three times now and on all three occasions they haven't turned up on the day that was confirmed upon ordering. On both the first two occasions I received a call informing me the truck had "blown a tyre", which seems highly unlikely twice, and on the third occasion they just didn't turn up. Absolutely tedious when you've waited in all day having been given an 8am - 6pm slot.
Jo Sparks
Aug 25, 2021
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Great service at the Birmingham showroom. Faith was amazing. One of the friendliest and helpful sales person I’ve had the pleasure of dealing with. She was super helpful over the phone, helping us with solutions for our floor project. She arranged for me to visit the showroom to place my order so I could get the tiles delivered to the showroom for me to collect. The tiles are beautiful and look fantastic. Thank you Faith!
