Coe

A super experience buying a watch and necklace for a special occasion. Tony was really knowledgeable, i tried lots of items and felt really cared for when selecting the right pieces. All the staff are friendly and helpful. Really happy with what i bought. It will be my go to place when i look to purchase again.

Lovely staff… Natasha was particularly helpful and attentive. I didn’t feel rushed and came away with just what I was looking for. After sales customer service is just as good… thank you!

Fantastic experience buying a diamond engagement ring. Staff were very helpful

Fantastic Service used Coe & Co for the last 20 years allways a good experience.

Lovely Lady, Helen advised me regarding my enquiry about the change's I needed to the jewellery I had taken in.
Very helpful indeed.
Really nice staff helped me throughout my visit.
Highly appreciate all your help.
Highly recommended this shop.

Amazing customer service. I rang up during lockdown as I didn’t want to have to wait for an unknown amount of time until I got my engagement ring back from a resizing. I was emailing Becky back and forth. She was so very helpful and accommodating. I also spoke to Joey from the Scunthorpe branch and he was a delight to speak to, again very helpful. They both made my day and I couldn’t thank them enough!

Just yesterday, the 26th of January 2021, I was wanting to buy my wife a gift. Unfortunately because of lockdown I obviously was not able to visit any jewellers.
I decided to go online and I found Coe & Co I was worried about getting my purchase delivered (I live in Belfast Northern Ireland) in a quick time but I read some of the reviews for Coe & Co and everyone seemed pleased with the service.
I emailed the shop and they promptly replied and informed me it would not be a problem so I placed my order.
Today the gift arrived (faster than I expected because I missed the 2pm order deadline) and

I contacted Coe & Co via telephone and was met by a very polite lady who was very attentive with my order and request. I received my item in which had a minor fault, so I contacted the Scunthorpe branch via email and was highly impressed with not only the prompt response but the quick conclusion of the issue. Within two days I had returned the item and received a new replacement back. As well as a refund for the postage fees. Through every step of the transaction/purchase the communication and desire to resolve any problems was dealt with the highest customer service that I have every received