Taylor Rose TTKW Cumbria

I was very disappointed with the services that I received. The staff were almost impossible to get hold of. Emails were not returned. Phone calls were ignored. My case would've been a very simple and straightforward purchase but they just dragged on the process for no reasons at all. My mortgage offer had to be extended once and they nearly missed the second deadline too! I've never had such bad experiences before with solicitors.

Lazy, complacent and amateurish.
After they'd been incredibly slow and demonstrated very little knowledge of IHT rules when dealing with my Dad's probate, we decided to get the paperwork back from them and deal with probate ourselves when my mum sadly died in June. We requested everything at the beginning of July, but they denied having anything. "It's been collected". "Who by, when?"...silence for a few weeks. After a stern letter and them realising we knew what a serious matter this was, they miraculously managed to find everything. There was a note on the file that apparently had confused someone

Absolutely abysmal service. Don't even try to ring or email, you'll never receive an answer. The only way I can get in touch with them is through our estate agent and even they have stopped recommending them for conveyancing. They're also prone to "losing" forms you've returned to them. If I continue to be ignored the ombudsman is receiving a call.

Fantastic service! Would highly recommend. Big thank you to our Solicitor Michael Carty for all his help and communication, nothing was too much trouble.

Taylor Rose were the sellers solicitors, I have no doubt in my mind we wouldn’t be in the house by now if the sale was left to them. My solicitor, the seller and us as buyers did a majority of the work between ourselves because they didn’t respond to calls or emails. They were asked to provide information to my solicitor months ago, the house move was around the corner and they still hadn’t replied. I’m sure there’s some good staff working for them, but I get the impression they’ve taken too much work on and the rest of the reviews seem to support poor service and lack of communication

Positive: Professionalism
Recently used Taylor Rose for a sale and purchase. Would like to thank Michael Carty and Tracy McCann for their brilliant service and getting the transactions done so quickly. They answered all my questions and nothing was too much trouble.

I do not recommend. They're our seller's solicitors, they've been unresponsive for more than a month at a time and when they finally reply, they send incomplete information. It's been more than 5 months that we got our offer accepted and we are STILL waiting for an exchange and completion date. If you're too busy you shouldn't accept new clients.

I providing a negative review here simply because the solicitor is unresponsive and has no sense of urgency around progressing a very simple sale. Ie vacant possession sold to a buy to let landlord. There is little or no complexity to the sale, and I have to continually go to the buyer to see if the excuses are true. I have to relay back what the problem is and then wait a week until ‘repeat’. Maybe the problem is that this is the purple bricks recommended solicitor and they have too much work on but I’m paying - I get zero unsolicited updates and it has been 3 months and still no progress

We had Michael as our solicitor who acted with real professionalism. He made our experience feel so easy and enjoyable. He was approachable, very informative and responsive. I cannot imagine the pressure those are feeling in the conveyancing world in these circumstances, my hat goes off to everyone getting through it. Couldn’t be happier with Michael and the support team.

Just knew when I called they knew their business inside out and most importantly made the effort to understand my needs, ; a great service, always friendly and gave good advice.
Felicity and her team were attentive and conscientious throughout and even went the extra mile to advise me on other matters I had going on outside of the sale.
Very happy, wouldn’t hesitate to recommend.