Retail Response are trusted by some of the UK's largest retailers to provide consistently reliable and inexpensive services. 15 years maximising store systems up-time by delivering on-time and right at the first attempt service. 24/7 Remote and on-site support. Directly employed, well trained engineers, advance equipped with stock to maximise up-time.
UK based helpdesk specialising in triage and remote diagnostics. Attracting over 80 million visitors per year, Welcome Break had identified the need for a cost effective, proven provider of 24/7 Pos and Back office support. Retail Response were engaged, and our team of directly employed engineers proved so successful in consistently exceeding SLA's that cover was extended to all on-site IT.
UK based helpdesk specialising in triage and remote diagnostics. Attracting over 80 million visitors per year, Welcome Break had identified the need for a cost effective, proven provider of 24/7 Pos and Back office support. Retail Response were engaged, and our team of directly employed engineers proved so successful in consistently exceeding SLA's that cover was extended to all on-site IT.
Services
Established in 2004, Retail Response specialise in the provision of consistently professional, reliable and excellent value IT service solutions. Our comprehensive end-to-end retail systems implementation and support service provides you with a single point of contact for all your in-store IT systems.
We know that now, more than ever, you need to be hyper-focused on your customers. We work as an extension of your company, managing your IT needs from end-to-end, so you can concentrate on doing what you do best. All our support services are fully guaranteed and there's no requirement for long-term contracts.
Our service desk offers you the maximum possible up-time for your stores. As a single point of contact, available 365 days of the year by phone, internet and email - our team of high-calibre technical analysts have the expertise to diagnose faults in the most-efficient manner.
Whether your issue is with Pos equipment, handheld scanning devices, or in-store networks, we will manage your issue to resolution - even managing your tickets with other suppliers as well.Working as an extension of your business, we allow you to maintain business continuity and minimise your IT support costs.
Whether your issue is with Pos equipment, handheld scanning devices, or in-store networks, we will manage your issue to resolution - even managing your tickets with other suppliers as well.Working as an extension of your business, we allow you to maintain business continuity and minimise your IT support costs.
On-site support - Directly employed engineers, carrying the right parts, 365 days per year. Our directly employed engineers maximise your up-time, since they are well-trained, experienced and carrying the right equipment to resolve a range of faults at the first attempt. We work with you to determine your Service Level Agreements to ensure an excellent value service at all times.
Whether you require the installation of Pos, handheld scanning, or networking equipment, Retail Response are a proven supplier with 15 years industry experience. Working alongside you from the beginning of the project, we can help you to plan a rollout schedule, test procedures and electronic sign-offs.
Reviews (1)
Kristan Battye
Oct 14, 2017
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