Paul Airey Estate Agents & Chartered Surveyors

Positive: Professionalism, Quality, Responsiveness
Fantastic and quick service! Thank you for helping especially at such short notice.

Having left the services of another estate agents in Sunderland because of their attitude and lack of of communication, we were recommended Paul Airey. We found them very helpful and professional, especially Tracy & Richard. No fuss or constant harassment, we were just kept informed of the process. They just deal with what needs to be done but in a very friendly and approachable way. Would recommend!

I really struggled to find a Company that could help me with a RICS valuation related to a previous HomeBuy Direct scheme. Finding Paul Airey in a google search, I called and spoke to someone called James who was super helpful. He was very knowledgable around this subject and I was able to get this sorted within days of enquiring. He was experienced, prompt, very polite and professional and that was a definite breath of fresh air after having to deal with various companies and getting nowhere. Highly recommend this Company for your Homebuy Direct RICS valuation, and they are also great value for

Great experience with the evaluation. James booked us in for an evalution the next day after having a call with us. Report took a few days to arrive and was very detailed and fair.
James listened to everything we had to say and did an excellent job! Very polite and prompt to reply.Would definitely recommend!

Do yourself a favour and avoid. Questioned the integrity of my financial advisor, myself, cancelled the night before for a 9am appointment. Decided they wanted to do a remote appointment referencing Covid and that the person managing the booking had only been told the night before they could do it remotely to then be told they’ve been doing them for nearly a year, so it wasn’t new information or procedure. Asked them for the documentation stating they could do a remote valuation for help to buy to be told it was for their attention only. Shocking service for working people with young families

Positive: Professionalism, Quality, Responsiveness, Value
Paul and his team have been amazing throughout my dealings with them. Within a week they were able to write and send out a help to buy valuation report, which other companies quoted several weeks for the same service. Excellent service and great value!! Thank you.

We bought through Paul Airey and were really happy with the way the team worked. We received regular update calls from Marie and Tracey and they were very good at chasing things up with the chain. They were very efficient, calm and reassuring and we would definitely recommend them

Apart from taking a few photos and putting them on their website they did nothing for their money, took an offer but the sale fell through as the buyer did not have the funds (seriously doubt vetting of buyer) took another offer from a lovely family , no assistance or updates at all from Paul Airey and we ended up dealing direct with the buyer to progress the sale , very frustrating company!

We used Paul Airey for our Home Buyers Survey. I was impressed with how fast they organised this with the estate agent and how quickly they managed to get the Survey over too us.
The Survey was thorough whilst still being very easy to understand.
Would highly recommend! 👍

Amazing service from the survey department - James was professional and very quick to help me out. Thank you, definitely recommend to anyone who needs a survey on their property.

So pleased with the service provided by Paul Airey during the purchase of our home. Nothing was too much trouble and was kept up to date and informed by Marie who was so friendly and helpful. Thanks so much :)

Paul has carried out two home buyers surveys for me, promptly and efficiently. I can thoroughly recommend him. First class and professional service from Paul and his staff.

Instructed this firm to carry out a survey with specific requirements.
On the RICS website under there company ad it clearly states all reports are written within 48 hours I waited for over a week and i was required to constant chase this up as the matter was very urgent. They do not return calls or answer emails!!!!!
The staff are very rude and and whilst I tried my best to ask for some clarity they were quite rude.
Very very poor service overall if i pay over £240 for a service I am within my rights to seek clarity on issues.
Matter is now resolved however this is one company I would avoid

Feedback from the sale of my parents home.
We received excellent service from a fantastic team! They kept us up to date every step of the way. The team not only looked after us but also the prospective buyers and gave them excellent support too. Thanks for all your help in making the process as stress free as possible would highly recommend to anyone!

Made things simple, contact is no issue, quick to reply on any and all queries, would definitely recommend 👍

BEWARE SCUMBAG IMMORAL ESTATE AGENT PAUL AIREY in Sunderland!!!!!!!!!
PLEASE SHARE TO WARN OTHERS. IMMORAL Paul Airey failed to sell a property in 2013 so instead was instructed to remove the property from sale and find tenants instead. Which he did and received a fee for doing this.
When independently a part exchange for the property was… secured IN 2017!!!! He then sent a bill for £2000 for selling the property.
He frightened the owner (a pensioner) so much with threats of court proceedings that they paid the bill even though he had not marketed or took any action to sell the property

Having both purchased and sold through Paul Airey I cannot speak highly enough of the team.
As a team they are proactive, ahead of the game in every way and make you feel valued with every interaction. When involved in my sale they kept me informed while making the whole process move swiftly and professionally.

Paul Airey have been brilliant handling the sale of our property. We mainly dealt with Marie, Anthony and Vivienne who were all very friendly and professional! We would highly recommend.