Pimlico's story has been one of constant improvement and year on year growth since its inception in 1979, with returning customers accounting for the majority of the more than 100,000 jobs completed annually.
Today, the company - the largest independent service & maintenance company in the capital - operates out of a high-tech 30,000 plus sq ft London headquarters, where the call centre is manned 24/7, 365 days a year and serves customers in and around the M25.In addition, there are several railway arches adding over another 20,000 square feet to the total.
Today, the company - the largest independent service & maintenance company in the capital - operates out of a high-tech 30,000 plus sq ft London headquarters, where the call centre is manned 24/7, 365 days a year and serves customers in and around the M25.In addition, there are several railway arches adding over another 20,000 square feet to the total.
Services
Pimlico is London's leading independent service company with a workforce of highly experienced engineers and tradespeople to support all your service and maintenance needs - plus a team of commercially qualified engineers for business customers. We complete more than 100,000 jobs a year, with more than 78% of the work coming from returning customers.
Pimlico offers all your domestic service & maintenance requirements including heating, plumbing, bathrooms, drainage, electrics, appliance installation and repair, carpentry, roofing and building work, with air conditioning being the latest addition. Our services also include commercial heating, electrics and drains.
Plumbing is the core service that we have been offering for more than 40 years with an established reputation for quality, service, and customer satisfaction. We offer a highly professional service throughout London and within the M25, using a team of qualified and experienced plumbers who are available 24 hours a day.
Looking for professional heating engineers in London offering boiler and central heating, installation, repairs and servicing? Our uniformed Gas Safe engineers offer the fastest response time of any major service company in London to tackle your heating and boiler emergencies. We're London's largest independent heating and boiler installer for both gas and electric heating systems, with 24-hour call outs 365 days of the year.
Blocked drains can be one of the most unpleasant, distressing, and potentially dangerous issues for homeowners. Our drain engineers have expertise in solving all types of drainage issues from blockages in waste pipes to main drains. Specially equipped vans contain the latest equipment (including CCTV) enabling detailed inspections and reports if requested (e.g. for insurance purposes).
Reviews (15)
Peter Klein
Jan 02, 2022
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Be aware that Pimlico operates with a rather unique approach to follow up services. A) They provide zero guarantees to the work they do and B) they will continue to charge you until the problem is fixed. Appreciate there’s some trial and error in this, but I’m now worse off with a completely off balance system and that’s after them spending 3 hours at my house and £450 already spent.
Also, the guy answering the phone should not be dealing with customers directly. Had zero appreciation or understanding of the situation. Just kept quoting me call out charges + be promised to have ‘customer
Also, the guy answering the phone should not be dealing with customers directly. Had zero appreciation or understanding of the situation. Just kept quoting me call out charges + be promised to have ‘customer
Roz Speirs
Dec 27, 2021
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£400 to install a dishwasher. There was a lot of time wasted getting parts for what, it is safe to assume, is a pretty regular ask. When I booked I checked with the person on the phone that the parts would be on the van as it’s an hourly charge… I was told they should so went ahead with the booking. This happened a while ago now but sometimes I still think about it. Don’t use them if you can help it…
Patrick Cannon
Dec 21, 2021
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I needed a new gas boiler supplied and installed, shower return valves/thermostats investigated for a cold and hot water mixing problem and my radiators power flushed. George Debenham carried out this work for me and did a fantastic job. The job was estimated at three days but took five because of various unforeseen issues. However they honoured our fixed price agreement and the job was not rushed and was done properly. Great job George!
Hung Pham
Dec 20, 2021
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Axel Sylvan
Dec 19, 2021
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Critical: Professionalism
Very disappointed with Pimlico’s customer service, especially given the incredibly high price they charge. One of their engineers broke a tap in our bathroom while undertaking works and Pimlico have refused to accept responsibility for this, instead accusing us of lying. Will not use or recommend in future.
Service: Repair pipe
Very disappointed with Pimlico’s customer service, especially given the incredibly high price they charge. One of their engineers broke a tap in our bathroom while undertaking works and Pimlico have refused to accept responsibility for this, instead accusing us of lying. Will not use or recommend in future.
Service: Repair pipe
Sally Hannah
Dec 05, 2021
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Sue Bowen
Nov 18, 2021
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Izabela Ruprik
Oct 26, 2021
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Easy to book. Available at short notice. When booked in advance they actually call you if they have someone available close by on an earlier day. Guys are professional and they do their job swiftly without trying to make the time go over and charge extra time. They are clean, efficient and know their stuff. In the past I used handymen at cheaper rate but they would always try to make sure they had to go back to the van 3 times for something or other so that the job would take longer. None of this happens with Pimlico. I am a very happy customer!
Amy N.
Jan 10, 2021
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Pimlico serviced our boiler (which they installed just over two years ago) on Thursday afternoon. On Saturday the boiler broke. Pimlico sent an engineer on Sunday to repair it - a simple adjustment to water pressure that took less than 15 minutes. We were then charged, and charged Sunday rates, for the repair of an issue clearly resulting from the service. Their refusal to take responsibility is shortsighted and unethical. Poor service to long-term loyal customers. Beware.
Meringue C.
May 09, 2019
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Agreed a fixed price for a major job replacing pipes - paid 50% upfront. At the end of the job they said it was only an estimate. There is no such thing as fixed price work at PP. They can add 20% to all 'estimates'. Estimates are not quotes, even if negotiated in advance and agreed in writing. Check their terms and conditions word for word. Their terms allow them to add extra charges for labour and materials without notice. Avoid !
Max L.
Nov 15, 2018
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I had a bad enough experience that I would warn against using Pimlico. Long story short -- most expensive in the market and yet poor quality and poor customer service.
I initially asked for a full boiler check up before leaving the country for a few months. It was expensive (circa £230) but i felt happy leaving given a "guarantee that the boiler was in full working order". One month later the boiler is leaking and another engineer (also from pimlico plumbers) identified "long standing issues" in the boiler as evidenced by stains and so on. So, at that point £550 in without
I initially asked for a full boiler check up before leaving the country for a few months. It was expensive (circa £230) but i felt happy leaving given a "guarantee that the boiler was in full working order". One month later the boiler is leaking and another engineer (also from pimlico plumbers) identified "long standing issues" in the boiler as evidenced by stains and so on. So, at that point £550 in without
Katie L.
Aug 31, 2018
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Warning!! Do NOT use Pimlico Plumbers. Charged an additional hour by dishonest engineer who offered our tenant to 'use up' the prepaid hour then overran by 20 minutes and then charged a full further hour for work unauthorized by me- AND 40 minutes of that was described as 'putting tools in his van and writing up invoice'!! £150 an hour plus vat for putting tools away and writing up an invoice?! UNBELIEVABLE. Not to mention the fact the engineer then charged me two full hours despite telling the tenant he knew we had already repaid one hour and my confirming it over the phone
Hannach C.
Dec 16, 2016
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I can't believe that this place still has so high a reputation. Last week, we had to call these people.
We ended up paying £522 over two visits, without really progressing the issue, beyond a stop-gap fix in the first half-hour.
Make sure you monitor the time spent on their activities. A pattern emerged of repeat visits to the van, and not bringing the invoice. Given the minimum callout fee there is always going to be a bill so why can they not carry an invoice with them, for example?
And beware the 'policies' on the website sound very positive but they are contradicted by the
We ended up paying £522 over two visits, without really progressing the issue, beyond a stop-gap fix in the first half-hour.
Make sure you monitor the time spent on their activities. A pattern emerged of repeat visits to the van, and not bringing the invoice. Given the minimum callout fee there is always going to be a bill so why can they not carry an invoice with them, for example?
And beware the 'policies' on the website sound very positive but they are contradicted by the
Odd H.
Aug 09, 2014
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In a word, excellent. Pricey, but excellent.
Called them for help on a malfunctioning dishwasher early on a Saturday morning. The very friendly chap on the phone promised a plumber between 8am and 9am but advised that, if it was a fault in the machine, we'd need a technical engineer to fix that. We agreed to have one of each come around, with the engineer set for 11am to 2pm...so we would have time to cancel if the plumber sorted it out.
At 0800 sharp Ben G. from Pimlico was at the door, by 0810 he'd determined the H2O supply was OK and we'd need a specialist for the washer. Since
Called them for help on a malfunctioning dishwasher early on a Saturday morning. The very friendly chap on the phone promised a plumber between 8am and 9am but advised that, if it was a fault in the machine, we'd need a technical engineer to fix that. We agreed to have one of each come around, with the engineer set for 11am to 2pm...so we would have time to cancel if the plumber sorted it out.
At 0800 sharp Ben G. from Pimlico was at the door, by 0810 he'd determined the H2O supply was OK and we'd need a specialist for the washer. Since
Mark L.
Aug 21, 2010
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I've used Pimlico three times now, to service my boiler, and to replace my electric shower unit. They're expensive, but you get what you pay for with their professional service. Want an 8am appointment? No problem. They don't give you the runaround with the "some time between 8am and 2pm" malarkey that you get from other firms, and when Pimlico's guys arrive, they don't start begging you for money for the parking meter / resident's permit.
When I had to get my electric shower unit replaced, their plumber saved me a packet by giving me the necessary part
When I had to get my electric shower unit replaced, their plumber saved me a packet by giving me the necessary part
