In an expanding private-rented sector, landlords and tenants increasingly need a letting agent that offers detailed knowledge, quality service and fully complies with the increasing amount of legislation. At the same time, letting agents are seeking ways to successfully and cost-effectively promote their services to both landlords and tenants.
We offer a great range of services from CMP and redress scheme memberships to information & forms, advice, accreditation and discounted commercial services. But what sets UKALA apart from other representative bodies is that we are member-owned and member-driven. UKALA membership enables letting agents to grow and develop professionally, profitably and securely.
We offer a great range of services from CMP and redress scheme memberships to information & forms, advice, accreditation and discounted commercial services. But what sets UKALA apart from other representative bodies is that we are member-owned and member-driven. UKALA membership enables letting agents to grow and develop professionally, profitably and securely.
Services
The UK Association of Letting Agents (UKALA) is a professional membership body which supports its agent members to stay legally compliant in an ever-changing regulatory environment. UKALA membership is a single annual fee, based on the amount of client money your business holds.
It offers an all-inclusive great value price to improve standards through professional development and makes compliance easier by giving you automatic membership of both a government-approved Client Money Protection scheme and an Independent Redress Scheme plus a range of commercial discounted benefits as well as advice services, publications, newsletters and documents.
It offers an all-inclusive great value price to improve standards through professional development and makes compliance easier by giving you automatic membership of both a government-approved Client Money Protection scheme and an Independent Redress Scheme plus a range of commercial discounted benefits as well as advice services, publications, newsletters and documents.
UKALA is here to help your business grow, whether you have just started trading, or your business is well established, we aim to help you succeed now and in the future. We are a professional membership body which supports our agent members to stay legally compliant in an ever-changing regulatory environment.
The UK Association of Letting Agents (UKALA) is a professional membership body which supports its agent members to comply with the ever-changing regulatory environment. It offers a package at a great value price to improve standards (through professional development) and make compliance easier by giving you membership to a government approved CMP scheme and membership to an Independent redress scheme as well as commercial discounted benefits.
Client money is any money that your business holds or has received on behalf of a client. This must be deposited into a segregated client account via cash, cheque, draft or electronic transfer. UKALA CMP means that, for the first time, tenants and landlords will be able to claim back the entire amount of money that has been lost or misappropriated by an agent such as theft of client monies by a Director, Principal or Partner.
UKALA membership enables lettings agents to grow and develop professionally, profitably and securely. Our comprehensive package of services and benefits includes client money protection, dispute resolution, business development help, advice, accreditation, training, information and marketing support.
Reviews (4)
Elaine Bennett
Sep 18, 2021
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I applied to join UKALA at the beginning of March 2020 because I wanted Client Money Protection. This was 3 weeks before lockdown started. I completed and returned all the documentation and then had to do it again because I changed my company name mid process. On 1st July (4 months after I applied) I was informed by email that I would receive a response by the end of the day. That was 19 days ago!!!! UKALA do not respond to emails, the phone gets cut off when you ring and quite frankly I'm sick of trying with them. Last week I applied to another CMP provider and today my CMP came through. Don't
InstaRent Ltd
Aug 28, 2021
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Angelou Beswick
Feb 05, 2021
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I own and run a small estate agency based in the Canary Wharf area. I joined UKALA in March 2020 and so far i've been happy with their service. I havent needed to speak to them a great deal but when I have, they've been helpful. I cannot comment as to how they perform with a tricky query as I havent had any. As with all companies during the pandemic, they seem to be working on a reduced staff and there is sometimes a wait on the phones. The only criticism I have is I was contacted in October 2020 to commence an audit of my client account which i've fully complied with however they send separate
Elizabeth Scott Estate Agent
Jun 25, 2019
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DO NOT use this company. They claim to have the most comprehensive CMP policy on the market. They take your money then refuse to provide you with a copy of the policy. I am not able to reassure my landlords that they are adequately protected. I have made almost 50 calls to them in 3 months and I am still waiting. I have made a formal complaint yet no one has even bothered to contact me or return calls. WHAT ARE THEY HIDING ????? I seriously doubt this policy is as comprehensive as they claim. Why refuse to provide a copy of it???? STAY AWAY AND GET YOUR CMP ELSEWHERE
