Garment Quarter

SCAMMERS NO ITEM NO CONTACT TOOK MONEY NO ITEM HAD TO CONTACT MY BANK FOR A CHARGEBACK NO WORKING PHONE NUMBERS🔴 AVOID AT ALL COSTS 🔴

Stay away, probably a scam. Order was not delivered after 3 months, no reply to emails, on Twitter, contact form on the website is not working. I have no choice but to open a chargeback with my bank.

Absolutely awful service, ordered a jacket advertised in stock for next day delivery. 2 days later emailed to enquire where the item was. Reply stated the item was not in stock and the order was cancelled and 2 to 5 working days for refund. No email or any correspondence until my enquiry email. Avoid Avoid Avoid

I ordered from garment on the 21st, I have no confirmation email and apparently on my account I have no orders to track? But the money has come out of my bank!?!? Tried to speak to someone, no number to call, emailed multiple times and don’t get a response!! So I’ve spend £500 and I’ve not got anything to show for it!?!? Disgusted. I need some answers!!!

Absolute joke of a company, informed me that they have received the trainers back I had purchased, and said they had refunded me, however they didn't refund me they took the money of £229 out of my account. When I emailed them and asked why they wouldn't have it and said they had refunded me. Sent them a picture of my bank statement and they are still denying that it wasn't them that took the money. So now they have the trainers back and also made money off me. Still in the middle of a complaint that has been ongoing for than 4 weeks. DO NOT USE THIS COMPANY STAY CLEAR OF EM.

Bought a T-shirt completely oversized. Returned it for a refund which I’m still waiting for.
Contacted Garment Quarter who have processed a refund back to an Amazon account which I don’t even have.
Showed proof of payment on my visa debit card and they still won’t refund me the £71.
Customer service is so unhelpful there is no phone number as all the ones noted are cut off.
I’m absolutely disgusted with this shop and would recommend no one buys as they are a total con and rip off.

Used to be a great company used many times. Since being taken over by flannels Customer service is awful. Waiting a month for a refund. Then fobbed off saying it’s been done and then ignoring all emails and calls. I’d avoid if I was you. There returns department is awful

Ordered twice from there summer sale, both times the packaging has been really good and the items are of high quality with free next day delivery, would really recommend buying from this store :)

I purchased a few men's wallets after reading the reviews on Google and other site. The items arrived safely and securely packed within two days of ordering. The items came in a lovely gift bag which was a nice touch. I decided to return some of the items and Alana (customer rep) responded to my e-mail request immediately and provided me a free returns label. I sent the items back and received a refund on the returned items within 3 days. Super fast service and great customer service, will use you guys in the future and hope to visit the store once Covid 19 is over. Thank you.

The new store looks incredible and they have an amazing selection of top brands. I've made many purchases from them over the years and have always been impressed with both the quality of the clothes and the customer service. Great store - highly recommend!

Trainers ordered last Friday and came with free next day delivery and really nicely packaged, will definitely order again.

After visiting the new store with my partner we both walked out in less than 5 minutes both feeling underwhelmed by the stock that the shop had also it says sale in the front window when you go in nothing is clear of what is on sale. I approached the young girl asking about iphone cases and she was extremely unhelpful and rude needless to say the customer service was appalling I was hoping to buy a iphone case but there weren’t any out on display they were all upstairs in the stock room which isn’t really any good as I wanted to see the Iphone cases in the display cases. Also I must say the

Second time ordering at Christmas for my daughter delivery fast and efficient and she loves the shoes

Brilliant service, warm welcoming staff and an affordable price for luxury items. The staff here are extremely helpful and treat you how you expect to be treated when entering a shop such as garment quarter. They were quick to grab items in the size that i requested and honestly couldn't be more helpful! I am from wales and garment quarter makes the trip to bristol worth it!

Purchased a Versace two tone jumper for £460. After the item was not sent out on delivery date I rang them and someone at their office said they didn’t have it in that size, so instead of informing me that and refunding me they just didn’t get back, then I got sent the size up which didn’t fit and immediately sent it back and received a refund receipt on 18th Feb, 4th March I am still waiting to be refunded the money.

Fantastic merchandise, shipping and customer service. You can trust them.

WORST DECISION WORST QUALITY STAY AWAY!!! I usually never complain EVER but I drove over an hour to pick up a jacket which was such rubbish quality that everyone told me it looked fake, I had to drive all the way back the next day because it was literally falling apart. Then the customer service told me they had another jacket, I ended up going back again which I found out was a lie as they didn't have it. They wasted my time, stick to harrods or bond street. Don't waste your time with this store, the quality was the WORST I've ever seen. The service was the WORST I've ever experienced. STAY AWAY