Allianz Assistance UK is based in Croydon, Surrey and currently has over 600 UK-based employees. We offer a range of products that have been developed to suit our customers' needs. These include motor warranty, vehicle breakdown cover, car hire excess insurance, and our Feefo gold trusted service travel insurance.
We are the UK's market leader in vehicle manufacturer extended warranty schemes. Allianz Assistance UK builds and maintains partnerships with organisations that share our belief in embracing new ideas that have a positive impact on peoples' lives. We're proud to announce that we are an official Top partner of The Olympic and Paralympic Movements until 2028.
We are the UK's market leader in vehicle manufacturer extended warranty schemes. Allianz Assistance UK builds and maintains partnerships with organisations that share our belief in embracing new ideas that have a positive impact on peoples' lives. We're proud to announce that we are an official Top partner of The Olympic and Paralympic Movements until 2028.
Services
If you're heading on a holiday this year, then Single Trip travel insurance can help protect you if something goes wrong. You can be covered from the moment you purchase your holiday to the second you get back home. Below is some information about our insurance products, for which Terms and Conditions apply.
You can travel stress-free with our Annual travel insurance. We cover big family holidays, city breaks, long weekends and even those pesky last-minute work trips. With Annual travel insurance, you'll save time and money. Our yearly travel insurance is designed specifically with frequent travellers in mind.
Nothing's quite as exciting as embarking on a journey to uncover and explore new corners of the globe. Whether you're travelling for adventure, escapism, self-discovery or curiosity, we know that part of the excitement comes from not knowing exactly what lies ahead, throwing routine out of the window and leaving the ordinary behind.
Living in the UK has many perks, but being so close to many beautiful European countries is definitely one of the biggest. Backpacking through Europe means fewer lengthy flights, shorter travel times overall, and the chance to explore different countries and experience cultures right on your doorstep.
When thinking of where to go on a backpacking adventure, many minds wander to Asia. Asia is one of the places in the world that opens the eyes of those who travel there, and allows you to find yourself through experiencing a whole new culture. Travelling through Asia is truly a trip like no other. Asia is a very vast continent, meaning that there are many terrains and cultures to explore when you are there.
Reviews (10)
Emily Farmer
Oct 31, 2021
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On the 3/7/2021 I called azp home emergency cover for a emergency electrician at 9.26 pm
At 4.30 in the afternoon they still hadn’t turned up. I have two freezers which had food on the top defrosted and had to bin.
I discovered that the said electrician was been sent from Corby when I live in the West Midlands. I want to know why they don’t have emergency repairs in my area.
In the end at 4.45pm I called western power who came within 30 minutes of the call and restored the problem. Thank you @westernpower for your help.
I’m really disappointed in Halifax.@Allianz Assistant UK
At 4.30 in the afternoon they still hadn’t turned up. I have two freezers which had food on the top defrosted and had to bin.
I discovered that the said electrician was been sent from Corby when I live in the West Midlands. I want to know why they don’t have emergency repairs in my area.
In the end at 4.45pm I called western power who came within 30 minutes of the call and restored the problem. Thank you @westernpower for your help.
I’m really disappointed in Halifax.@Allianz Assistant UK
Really Raheelly
Sep 18, 2021
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Fabzz
Jul 31, 2021
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My vehicle was collected by there breakdown recovery firm. Video evidence taken to show no damage on the vehicle at all. Once I collected the vehicle from the destination the alloy wheel was damaged.
Case handler Benedicte Makuma fabricated lies and reports which was later on confirmed via recorded phone calls and paper work.
Karen Beasley, customer service team manager fails to return any customers email or phone calls after 37+ days. Complaint email with multiple questions still unanswered.
Poor customer service, lies, unprofessional, unable to resolve a complaint, damaging a customers car
Case handler Benedicte Makuma fabricated lies and reports which was later on confirmed via recorded phone calls and paper work.
Karen Beasley, customer service team manager fails to return any customers email or phone calls after 37+ days. Complaint email with multiple questions still unanswered.
Poor customer service, lies, unprofessional, unable to resolve a complaint, damaging a customers car
Brad Smith
Jul 02, 2020
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I bought a one year cover car rental excess for a trip to Portugal. I stated in the form that the cover was for going to Portugal and paid the fee. As I purchased this police I didn’t feel necessary to pay extra for the car hire Full insurance. Our car was broken into and our baggage stolen. I got a police report and when it came to make a claim they said that the policy isn’t valid due to Portugal not being on the COVID exclusion list. In fact the policy didn’t actually provide any cover for my trip but they were still happy to sell me the policy. I asked why and the girl dealing with me
Ana Bravo
Dec 12, 2019
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The worst insurance company around.
I bought premimum insurance from them and sprained my ankle grade 2, I had to cancel flights, had to pay for taxis to go to hospital and crutches and flights for my family and this is what they replied:
"Please note that under the terms of your policy you are responsible for the first £100.00 of a claim, which is the policy excess. This applies per person, per policy section claimed under and per incident. This is as shown in your policy wording".
The service is terrible and they only paid for one flight with luggage allowance and not for the other. Nothing
I bought premimum insurance from them and sprained my ankle grade 2, I had to cancel flights, had to pay for taxis to go to hospital and crutches and flights for my family and this is what they replied:
"Please note that under the terms of your policy you are responsible for the first £100.00 of a claim, which is the policy excess. This applies per person, per policy section claimed under and per incident. This is as shown in your policy wording".
The service is terrible and they only paid for one flight with luggage allowance and not for the other. Nothing
Margaret Milne
Oct 24, 2019
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Never use this company. Daughter had to cancel holiday due to ill health. Company not interested in paying out. Saying I didn't put the right return date which is rubbish. Going to take this to the financial ombudsman as they are rather on the slow side at responding to any correspondence. There should be a minus rating on this as one star is far too high. I'm a 78 year old pensioner who saved for a nice holiday. Couldn't go because of my daughter being unwell and they treat me like this. It took over three weeks to send their ridiculous email. Disgusting customer service. Stay well clear. Don
Adward Chiu
Dec 04, 2018
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It has been nearly 3 months since I made the claim (CN573416), yet the payment is long overdue and no one cares.
I mailed them several times and was told on 23 Jan. 2018 that there was an “issue” when making the proposed payment, but their Finance department have advised that they expect to be able to issue payment into my bank account within the next 15 working days. HOWEVER, UNTIL NOW (22 FEB. 2018), STILL I HAVE HAD NOTHING.
I mailed them several times and was told on 23 Jan. 2018 that there was an “issue” when making the proposed payment, but their Finance department have advised that they expect to be able to issue payment into my bank account within the next 15 working days. HOWEVER, UNTIL NOW (22 FEB. 2018), STILL I HAVE HAD NOTHING.
Badabadude
Sep 07, 2018
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Watch out this company will steal your money then never reply to your emails!
Bought tickets from ticketmaster and this company took an extra £7.80 from my card for ticket insurance - which I did not authourise and was not shown at checkout.
They then have not replied to any of my email's over the last 5 days.
Absolutely appauling. Police should sort this company out since they are basically stealing from people.
Bought tickets from ticketmaster and this company took an extra £7.80 from my card for ticket insurance - which I did not authourise and was not shown at checkout.
They then have not replied to any of my email's over the last 5 days.
Absolutely appauling. Police should sort this company out since they are basically stealing from people.
Sophie Atkinson
Jun 30, 2018
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I was sold rental car insurance which was only valid for people with a US driving licence. At no point during the transaction - where I provided my UK nationality, UK drivers licence and UK address - was I told or advised that this policy was not suitable for me.
I recommend avoiding Allianz at all costs.
I recommend avoiding Allianz at all costs.
Wendy Leggett
Jul 21, 2015
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I have been in contact with Allianze Global Assistance after I had to cancel a flight because the person I was going to stay with died very suddenly. I have had my claim rejected because I was unable to send a copy of the Death Certificate and although I sent a copy of the Obituary this was not sufficient. In view of the extremely sensitive nature of my claim this company are using the lack of a Death Certificate as an excuse not to meet their obligation which I find totally unacceptable and I certainly would not use them again.
