The One Point

Great customer service. Any issues I had were dealt with straight away.

How come I'm getting scam amazon calls from a number showing as an available managed number on your website?
How come when I call your number, no-one at your company is willing to do anything about this?
As bad as the scammers.

Positive: Professionalism, Quality, Responsiveness, Value
The One Point have supplied our business phone systems for over 6 years. I can't fault their professionalism and fantastic customer service. Whenever I need anything they act quickly and in a friendly manner.

Fantastic company who are always really helpful and knowledgeable. Our Account Manager, Shaun, is always on hand to offer great advice. I would definitely recommend.

5 Stars: When setting up our martial art school ‘Karate Hull’ wanted a seamless easy to use website to which @onepoint has helped assist and maintain whenever needed. Would highly recommend to any company big or small these guys know what their doing!

Logged an issue with the team, two weeks have passed, issue has not been fixed, no updates from the OnePoint team, no contact from reps. This is not what I expected. .

Fantastic service from both the sales and tech team.
Everything arrived and was fitted on time b the team. Then when KCOM let us down the tech team came down to site late on a Friday night to make sure our systems didn't go down and kept us open for business!
Cant praise them enough!

A lack of communication so far with the business. A long list of issues with the phone system and reports, that are just blamed on developers. Realised there was a problem with the invoice 3 weeks ago and let them know, apparently this has been passed to the head of finance, but I still haven't heard anything. I have given up on chasing them regarding my issue and feel the only way left to go, is to leave a review.

I have worked here for over 6 years now and cannot speak highly enough of The One Point as an employer/place to work. We work with all types of business and we have some fantastic customers.

Customer Service is the worse I have seen! Rang about a phone line was told to ask for Nicola. Then told Nicola doesnt work there. Then Ring back and told she does work there, but was on the phone. No oproblem, put me through to somebody else then, said they cant, only she can dal with it. Got put on hold again and then told she is in a meeting. Put on hold again and then somebody picked up the phone and said "we cant help you" and hung up......
Embarrassing service! I would have fired every single one of those staff members if they spoke to my customers like that! DO NOT BUY OFF THEM!