United Legal Assistance
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United Legal Assistance
We are specialist providers of Legal Expenses Insurance, meaning if you have an accident or if you want to claim, we will provide a hassle free service to reduce the risk of high legal fees if something goes wrong. With over 25 years experience in the insurance industry, we provide the following services to Insurance Brokers in the United Kingdom.

Unlike our larger, corporate competitors, our brokers with the same names and have direct access to our Directors. We offer a selection of insurance products to meet your needs. Each insurance product has different levels of cover, and we are happy to discuss in detail which level will best suit you.
Services
United Legal Assistance is a friendly, honest and professional team with over 20 years experience in the insurance and claims management industry. We aim to provide a quality and memorable service, whether working on behalf of the broker or while representing the client. United Legal was founded in 2014, by brothers Adam and Gavin.
Our A-rated Legal Expenses Policies are underwritten by RSA Insurance and provide 100,000 indemnity for legal costs, incurred pursuing the recovery of uninsured losses. The policy covers all types of vehicles, authorised drivers and passengers. The cover also protects them from the risk of any legal costs that may be incurred as a result of an accident.
We provide accident replacement vehicles on a credit hire basis to clients that have been involved in non-fault incidents. Credit Hire is essentially the provision of a hire vehicle to a non-fault party for a period while their vehicle is not available for use. This could be while repairs to a vehicle are taking place or if the vehicle is not repairable until the client receives their total loss payment.
With our team having over 25 years' experience in handling motor claims, we have the skills and expertise to take accident management a level further, by providing a Third-Party intervention service. This service means that our handlers will diligently attempt to contact the Third Party after an incident, and look to provide a replacement vehicle if required, as well as arrange any required repairs.
When you are involved in a non-fault accident, it takes just one call to us for our team to immediately jump into action to make sure you can get back on the roads as soon as possible, minimising disruption for you. Our guaranteed replacement vehicle insurance is the answer. We will ensure your client's stay on the road when this happens, by providing peace of mind.
Reviews (11)
Jonathan Rutland
Jonathan Rutland
Jan 17, 2022
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Positive: Professionalism, Responsiveness
Excellent company to deal with and staff that I have dealt with were extremely helpful and professional. Would highly recommend.
Maggi Scott
Maggi Scott
Nov 09, 2021
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Critical: Quality
Who is this business. They outsource legal claims to a brokers called 'LIM'?? Who are they as they have done absolutely nothing until I investiged this part of my insurance with Certis.
Andy
Andy
Jul 08, 2021
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This company spoofed an insurance company, they have fraudulently misrepresented the insurance company. Tried to call to understand their role in claims management and the agent refused to provide contact details and company information, stating it was a breach of gdpr - I could not find their contact details on the internet and their employee told me they were employed by accident exchange, were an umbrella company of accident exchange, worked alongside etc. and eventually said they were called legal assist. It was incoherent - Eventually found out they were called United Legal Assist. (UK legal
Imran Asif
Imran Asif
May 11, 2021
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€œI found United Legal Access on the internet, after spending so much time ringing around local solicitors and asking for advice I was always met with a hefty bill to pay before I could access any services. United Legal Access were a free resource which was a blessing to be able to tap into. I had a very specific case which required expertise in contract law. I found that the team were very professional, had tremendous knowledge and were able to provide expert advice. Without their support, advice and guidance I don’t think I would have achieved the outcome I was expecting. I will be advocating
Kate Kerfoot
Kate Kerfoot
Nov 09, 2020
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Positive: Professionalism, Quality, Responsiveness, Value
Excellent service throughout. Very happy with how my claim was dealt with and the outcome. Friendly, knowledgeable and professional staff. Would highly recommend!
Nick Fullwood
Nick Fullwood
Oct 07, 2020
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My wife has been in a accident today she's in bloody aggany she was a passenger in her dad's car ambulance came just got home phone call from insurance then straight to a solicitor wife told her 3 times can you ring me back, solicitor replied I need a statement now money money money that's all the big companys think about.
Competition never cross are mind getting well is Moor inportant health is better then money and now I've read there reviews think we will find a company that cares.
Nicholas Colebrook
Nicholas Colebrook
Sep 30, 2020
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Critical: Professionalism, Quality
Never been so insulted on my last phone call. Messed me about and lied when I asked the name of the company. Make your own decisions but mine has not been a positive experience and my claim has not been dealt with.
Jane Cocks
Jane Cocks
Sep 23, 2020
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**********AVOID AT ALL COSTS************
3RD PARTY CALL/CLAIMS HANDLERS
These people led me to believe they were Shiela's Wheels, by answering phone as " claims line" after googling my insurance company, looked legit - beware they are not they are claim handlers. My insurance company where not even aware I had had an RTC. Shielas Wheels/Esure are investigating fraud.
I RANG THEM AGAIN TODAY AND THE GUY ANSWERED "CLAIMS LINE" WHEN I SAID IS THAT SHIELAS WHEELS? HE DEFINATELY SAID YES THE CLAIM LINE
Hayley Bartlett
Hayley Bartlett
Jun 06, 2020
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Highly recommend, great service and always kept informed. Didnt need to do alot as they sorted everything for me which took most of the stress away. Polite and professional throughout the whole process. Thanks again will definitely use again if ever needed.
Matthew Walker
Matthew Walker
Nov 27, 2019
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I was a passenger in an accident that was not our drivers fault. Called United legal and they arranged the vehicle to be collected within less an hour and received a replacement vehicle the next day (was a Sunday the accident happened on). Did not have to pay a penny and all the costs had been recovered from the person at faults insurer and did not have to pay for the services. Would recommend!
Ben Navin
Ben Navin
Sep 30, 2016
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Absolutely brilliant company, fantastic service throughout. Very helpful and informative staff, would definitely recommend if anyone is involved in an accident on the road!