Autonet Insurance Group

Don't use this company for Car Insurance.
Terrible Car Insurance Company,
20 mins on hold cancelled my car insurance as do not need my car any more, was told I was due £64 rebate, however less a £50 cancellation fee so only being refunded £14 !! ???
I paid the policy in full when I took it out. Never had a claim, have full no claims and still a kick in the teeth £50 cancelation fee DISCUSTING steer well clear of Autonet insurance, next stop Twitter and Facebook
Had a reply from Samantha Autonet Insurance, not good enough, hiding behind Terms of Business, how about some good customer relations

Critical: Professionalism
They will make you phone them up for every little thing, currently on the phone line asking for my no claims discount and its gunna all cost because phoning them aint free. Online does not work and when they say we'll do it for you its a lie.... They didnt & dont

Have used Autonet for a few years, and this years renewal doubled in price. When I contacted them to cancel my policy they made it virtually impossible. I feel that being an auto renewal policy they up the price a huge amount knowing you can't stop it. I will not use them again, and will strongly advise all I know not to. You would think in a competitive industry they would be more friendly and flexible.

Critical: Professionalism, Quality, Responsiveness
Very poor service, outrageous cancellation fees and generic/ unhelpful service from a team that don't really care. Would never use again or recommend. Tried complaining through there complaints team. Absolutely useless

Still sending demands for payment after I've already paid rh outstanding amount.

Dishonest.
Took out a car insurance policy through Autonet. Just 2 weeks in we changed our car to a diesel Volvo and were quoted over £650 to change the policy over, when comparison sites quoted less than £300 for a new policy. When we cancelled we were refunded £125 on a £205 premium, Costing us £80 for 2 weeks insurance. Disgusting business tactics from a shyster company. AVOID AT ALL COSTS!!!!!

An absolutely dreadful experience with this company who I wouldn't recommend to my worst enemy.
They wanted £173 + to change my current policy to a new vehicle, same make, same model, and to cancel my policy meant I have paid £150+ for one month's insurance cover!! Their service is nothing short of abysmal.
Never, ever, use this company. I am contacting the Insurance Ombudsman about this company's sharp practices.

Very pleasant. Helpful with changing over car details. Not a lot more to say really

Awful company, more than happy to take your money, But try claiming for a stolen car and they just don't want to know. They told me that they were just the broker and I had to contact the underwriter myself. an absolute abomination of a company, avoid at all costs.
Sadly I can't give zero stars.

Would leave one star but unfortunately Google doesn't allow that probably working in favour of auto-net but anyway just paid them £99 for a monthly installment and asked for cancellation one week later they still wanted £42 right near the end of my policy as well. Spoke to Georgie she was unwilling to talk to anyone else in cancellations or management to waiver the fee. Also struggle to tell me the difference between fees if I was to cancel one week earlier seems as though they're making it up as they go along just to get the maximum from hard working public.
Also just wanted to mention their