After graduating with distinction in all computer studies modules, Mark first worked in computer training. He moved to one of the world's largest food companies, initially in technical support followed by eight years as a Windows server specialist: Complex systems shouldn't cause complex problems. What continues to motivate me is making computers simple and reliable for everyone who uses them.
Mark's initial background was in electronic servicing, where he graduated with distinction. A successful career with a large IT support organisation followed, before he co-founded Refresh: We aim to deliver honest and relevant support, and great value. It's important to me that customers know they can rely on effective and rapid support - what we do is often a critical part of their livelihood.
Mark's initial background was in electronic servicing, where he graduated with distinction. A successful career with a large IT support organisation followed, before he co-founded Refresh: We aim to deliver honest and relevant support, and great value. It's important to me that customers know they can rely on effective and rapid support - what we do is often a critical part of their livelihood.
Services
Do you feel that your IT is holding back your business? Maybe your business has changed, either grown or downsized and your IT is no longer fit for purpose. We can perform an audit of your current IT and advise you on a way forward. We get to know your business and can bring a fresh set of eyes to your IT and suggest solutions to your issues.
Our IT support packages offer your business comprehensive IT support. They are designed to proactively manage your IT needs. We provide unlimited technical support and remote monitoring services to ensure that your IT is an effective asset, not a drain on resources. We don't have a one size fits all approach.
One click is all it takes! One careless action opens the door to a cyber attack. A cyber attack can damage your business's reputation and result in costly downtime. It is vital that you safeguard your business and protect your assets. Cyber criminals are sophisticated, they can send emails that mimic your staff members and buy your digital credentials on the dark web.
Reviews (10)
Kerry Jones
Nov 24, 2021
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Took my slow, tired laptop in to these guys without holding out much hope that anything could be done with it, but within a couple of days they'd got back to me with professional advice around my options. I opted to proceed with the recommended upgrades and my laptop was ready to collect a few days later. It now runs like new and at a fraction of the cost of a new one. Really friendly & knowledgeable service & highly recommended.
Val Smith
Jun 30, 2021
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Cliff Williams
Jul 29, 2020
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Have known Mark for a couple of decades, he has always been keen to provide us with the best possible solutions to many PC related problems that we have experienced over the past 20 years or so.
On Tuesday this week, our crca 1994 PC, still in use as a database and 'printing machine' for our mail order labels, just 'died' on us - I thought that it was probably 'terminal'.
On the 'offchance' we took it to the Refresh IT premises in Station Road, Yate, where our old friend Mark immediately agreed to 'do my best'.
Next day, Wednesday, Mark's on the phone - 'all sorted you can come and come and
On Tuesday this week, our crca 1994 PC, still in use as a database and 'printing machine' for our mail order labels, just 'died' on us - I thought that it was probably 'terminal'.
On the 'offchance' we took it to the Refresh IT premises in Station Road, Yate, where our old friend Mark immediately agreed to 'do my best'.
Next day, Wednesday, Mark's on the phone - 'all sorted you can come and come and
Jackie Ashman
Jun 16, 2020
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Deb Jones
Nov 09, 2017
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I highly recommend Refresh Support Ltd. for their outstanding customer service support, knowledge and expertise in their field. I recently had a very bad experience at another local tech company which cost me a lot of money buying a part for my laptop I didn't need and it was still not working! I sought a second opinion at Refresh and want to thank them for all their help. I was Kept informed all the way as to what was being done and in less than a week I now have a working laptop which didn't cost me a fortune. These guys certainly live up to their name. A very "refreshing" experience. Thanks
Glyn Rushent
Mar 27, 2017
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Refresh has given GR Auto Services excellent service in the last year we have had several computers supplied and fitted with no disruption to our day to day business.
I would not hesitate to refer Refresh to any of my business colleagues or friends
An absolute 5 star service well done and thank you to the team at Refresh
I would not hesitate to refer Refresh to any of my business colleagues or friends
An absolute 5 star service well done and thank you to the team at Refresh
Hive WiFi
Aug 09, 2015
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Refresh IT have been an IT partner of ours for many years and have been blown away with their service and positive attitudes towards their work since our first dealings with them. A very professional company that are always quick to offer assistance when needed.
We look forward to many years of business together.
Thank you,
Paul
We look forward to many years of business together.
Thank you,
Paul
Katharine Lea-Wilson
Jul 17, 2014
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Service way beyond the call of duty! Highly recommended.
My 3 month old laptop failed. Couldn't start it up. I thought it was a software/malware issue (which isn't covered by the guarantee) so I took it to Refresh, my local IT firm, rather than to John Lewis. Refresh diagnosed the fault (after my laptop took 2 days to boot!!) as a failed hard drive. They wrote a report for me and gave me screen shots of the error messages to take to John Lewis to get a new HDD under guarantee. John Lewis were very impressed that the fault came ready-diagnosed.
Before I took the laptop to John Lewis, despite its
My 3 month old laptop failed. Couldn't start it up. I thought it was a software/malware issue (which isn't covered by the guarantee) so I took it to Refresh, my local IT firm, rather than to John Lewis. Refresh diagnosed the fault (after my laptop took 2 days to boot!!) as a failed hard drive. They wrote a report for me and gave me screen shots of the error messages to take to John Lewis to get a new HDD under guarantee. John Lewis were very impressed that the fault came ready-diagnosed.
Before I took the laptop to John Lewis, despite its
Siobhan Knowles
Jul 13, 2014
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Very poor service, would not recommend at all. and would rather smash my computer then give it to them to fix. pompus, overpriced and very unhelpful.
in response to your comment, ratings are irrelevant if customer manners are not in play I had an emergency situation which I explained to you but you didn't care, price was not a issue as I also explained, I deal with sick people which I also explained. there is so much more to business than supposed rating. you couldn't even be bothered to push the button on my computer to give advice. turns out is was a Microsoft problem not mine. easy to fix,
in response to your comment, ratings are irrelevant if customer manners are not in play I had an emergency situation which I explained to you but you didn't care, price was not a issue as I also explained, I deal with sick people which I also explained. there is so much more to business than supposed rating. you couldn't even be bothered to push the button on my computer to give advice. turns out is was a Microsoft problem not mine. easy to fix,
Rowland Gealer
Dec 13, 2013
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What a great service, my wife's laptop had stopped working after an accident with a glass of wine and being dropped on the floor. I thought that was the end of a good laptop, then I thought why not give it to Refresh to see if they could do anything about recovery of data. Mark took it away, he bought it back to me a few days later in full working order, after having a new circuit board fitted and a new battery and at a very good price. Thanks Mark. I'll definitely be recommending you to everyone that I know.
Roly
Roly
