Our clients comment on the sheer diligence and thoughtfulness we bring to projects and tell us that is what makes us distinctive. We eschew puffery and inflated claims. So far, every client we have worked for has said that we have at least met expectations, and more typically, we have exceeded them.
We'd like to do the same for you. Helping professional, financial and other B2B clients improve their marketing, business development, client satisfaction, and financial performance. Client research can make a dramatic and sustainable difference to the performance of the firm, while also delivering an immediate financial return.
We'd like to do the same for you. Helping professional, financial and other B2B clients improve their marketing, business development, client satisfaction, and financial performance. Client research can make a dramatic and sustainable difference to the performance of the firm, while also delivering an immediate financial return.
Services
We help our clients improve their marketing, business development and client satisfaction - and hence financial performance. We help professional, financial and other B2B businesses such as legal, insurance, intellectual property, accountancy, consulting, property management and private equity firms.
There are a variety of ways we help firms and fee earners to improve their performance, win more work and improve client relationships, gain vital insight, or overcome challenges that are holding them back. Client research can make a dramatic and sustainable difference to the performance of the firm, while also delivering an immediate financial return.
If you want to improve the financial performance of your firm in a sustainable way, it's very likely that we can help. We have helped many different professional, financial, and other complex service firms. We have delivered results for law firms, accountants, reinsurers, brokers, IP firms, and consultants, amongst others.
Robin has over 30 years experience in Professional Services and Complex B2B services marketing. He specialises in helping firms really understand what clients need from them, and helping them deliver it, in order to generate stronger financial results and strategic health.
His focus and expertise in client, market research and client relationship management experience started with over 15 years in house working for PWC, Standard and Poor's and The Royal Bank of Scotland in private and international banking, before setting up Thriving, so he understands the internal pressures many clients face.
His focus and expertise in client, market research and client relationship management experience started with over 15 years in house working for PWC, Standard and Poor's and The Royal Bank of Scotland in private and international banking, before setting up Thriving, so he understands the internal pressures many clients face.
The environment for many professional services firms is more challenging than it has ever been. Maintaining or improving performance in (for example) profit per equity partner, given changing client and market demands and increased competition, requires a clear understanding of the "levers" of growth and profitability.
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