Here at Que we don't believe in pushy sales tactics, we don't have monthly targets to achieve and we certainly don't want you to buy a car that isn't right for you. We will do our upmost to help ensure you choose a vehicle that meets your every need, not just some of them. We don't want you to buy a car the same day that you view it, unless of course you really want to.
We'll always tell you to go away and sleep on the decision before committing, after all purchasing a car is one of the most costly things you'll do in your lifetime - so we're told! Que Automotive Ltd is a family run used car dealership based in Essex created by true enthusiasts. Through our network of finance brokers we'll source the best possible finance deal available to you.
We'll always tell you to go away and sleep on the decision before committing, after all purchasing a car is one of the most costly things you'll do in your lifetime - so we're told! Que Automotive Ltd is a family run used car dealership based in Essex created by true enthusiasts. Through our network of finance brokers we'll source the best possible finance deal available to you.
Services
To really know 'About Us' we need to go back to the start. The very start of our love for modified cars. It all began in 1991 when I was just 10 years old. My parents took me to the motor show at The NEC in Birmingham. One car in particular caught my eye, the Escort Cosworth, and it was from there that my passion for 'Dagenham dustbins' began.
I recently purchased my M235I from Jay and Sarah and i can honestly say they are probably the best car dealers ive ever dealt with, they are both, easy going, knowledgeble and helpful. The whole experience was more like buying from a friend rather than the usual sales pressure enviroment felt at other dealerships.
Through our network of finance brokers we'll source the best possible finance deal available to you. I recently purchased my M235I from Jay and Sarah and i can honestly say they are probably the best car dealers ive ever dealt with, they are both, ea. I had the pleasure of dealing with and meeting Jay & Sarah this week after they purchased my car.
Reviews (15)
Gordon Kennedy
Jan 21, 2022
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I don’t normally leave reviews or give feedback but thought I’d share my experience with Jay and Sarah. With me as well as the usual customer service you expect I like the little things. Jay kept giving me… updates of my new car been detailed with pictures, contact was fantastic abc asked me when I’d like to collect instead of been told when I can. I arrived at their show room greeted with a smile and and fist pump (covid rules). My car was sat there gleaming. I was instantly offered a drink for myself, wife and daughter, which we obliged. While Jay was getting our drinks
Gemma Layton
Sep 27, 2021
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Wendy Swainston
Jul 04, 2021
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Bought a BMW from Jay and Sarah a week ago and I can honestly say I have never had such good service in all the times I have bought our cars they were honest helpful and extremely welcoming we were travelling a long way for this car so Jay said he would stop others viewing until we had seen it and true to his word he did , and yes we bought the car… it was just as Jay and Sarah had said it was Emmaculate we were given refreshments and Jay and Sarah brought the car to us the following day if you want no hassle honesty and extremely good service look no further and when we need another car
Darren Ashley
Jun 05, 2021
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So bought a very nice 430D paid the full asking price as the car presents beautiful. Breaks started to squeek like a bus contacted Sarah who very nicely ordered replacement after when had car into my garage and had them cleaned which made no difference. New ones arrived after a couple of weeks fitted them and no more squeek, sent receipts for the 2… visits to my garage which I got a thank you from Sarah by email. However that's as far as it went various messages and emails no response at at. I mean didn't go to BMW a d charge a fortune so you would think they would be happy to remburse me
Sam Cooke
May 30, 2021
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A really professional, no pressure and friendly experience with Jay and Sarah. I reserved a beautiful M140i with the guys. They patiently held it for about 2 weeks due to my circumstances and they quickly answered any enquiries I made. Unfortunately I could not follow through with the purchase due to my situation changing. I explained this to Jay and Sarah and they were absolutely brilliant, no issue with zero anamosity. Nothing but smiles and good vibes, these guys are self confessed petrol heads.
I had my deposit back in my account within 30 mins.
I would recommend Que automotive to anyone
I had my deposit back in my account within 30 mins.
I would recommend Que automotive to anyone
Alex Jordon
May 20, 2021
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What can I say, was in the market for a BMW M2 had visited 2 main dealer garages to look at used cars. Then I decided to take myself to que automotive. What a difference in service 👍. Even after an extensive… test drive I never felt any pressure to purchase the car in fact the complete opposite . Class outfit would definitely recommend. See you guys if and when I get bored of the new whip. Thanks again all the best with your business
Alex
Alex
Skeeter
Apr 09, 2021
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This review is mostly based on post sale customer service, although the buying process was great too.
About a month after buying the car, paint started to flake off one of the alloys which had been refurbished by the previous owner. The wheels hadn't been prepped properly prior to spraying. Sarah was great and took this seriously. She looked at where I lived and organised for me to take my car to a reputable refurbisher locally. The cost was covered and there were no issues as I feared there might for a pretty minor issue really. It was taken seriously and dealt with professionaly. I would not
About a month after buying the car, paint started to flake off one of the alloys which had been refurbished by the previous owner. The wheels hadn't been prepped properly prior to spraying. Sarah was great and took this seriously. She looked at where I lived and organised for me to take my car to a reputable refurbisher locally. The cost was covered and there were no issues as I feared there might for a pretty minor issue really. It was taken seriously and dealt with professionaly. I would not
Daniel Plummer
Mar 20, 2021
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STRampo
Nov 30, 2020
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Purchased an Audi S4 from Jay a while back but just keep forgetting to leave a review.
From start to finish buying from Que was exceptional. The car exceeded my expectations was accurately described and felt new.
They got me a great deal to finance the vehicle and the whole process was a breeze. I will be back to buy another car from Que.
From start to finish buying from Que was exceptional. The car exceeded my expectations was accurately described and felt new.
They got me a great deal to finance the vehicle and the whole process was a breeze. I will be back to buy another car from Que.
Wayne Hammond
Nov 05, 2020
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Jay and Sarah @ Que are the most genuine people with the most unique range of top quality vehicles. I have never left unhappy in any way shape or form when dealing with them, staying open late so i can view, telling me when they don't think a car will suit me as they know me better than i do, matching me to that perfect car, courtesy calls to see how i am and the car is! What more can you want? Hence i have brought cars from Jay for years. See you at the next car change and keep up the good work Que!
Tom Garland
Oct 31, 2020
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Wow, what can I say? Sarah and Jay are absolutely fantastic. I gave them a call Thursday morning on the off chance to inquire about the stunning Golf R they had for sale as I knew the previous owner was a performance fanatic. Sarah was brilliant with me on the phone, she organised everything that needed to happen to make the deal possible for myself! I traveled 4 and a half hours to collect my new pride and joy, and my gosh it was worth it. There garage is stunning, full of proper performance cars, sold by proper car enthusiasts. I then got to meet Jay, he was so friendly and made myself and my
Dean Haggerty
Aug 15, 2020
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5* Would recommend Que Qutomotive to anyone who is in the market for a new vehicle regardless of manufacturer. They specialise in acquiring only the best and their current stock at any one time demonstrates this.
Jay and Sarah were down to earth, straightforward and a delight to deal with right from the very start. (Something even a certain BMW main dealer couldn't do!)
They made the 400mile journey from Scotland a complete pleasure and even collected me from Stansted Airport within 15 minutes of landing!
Two weeks have now past since making the return journey north in my new car which was fantastic
Jay and Sarah were down to earth, straightforward and a delight to deal with right from the very start. (Something even a certain BMW main dealer couldn't do!)
They made the 400mile journey from Scotland a complete pleasure and even collected me from Stansted Airport within 15 minutes of landing!
Two weeks have now past since making the return journey north in my new car which was fantastic
Jake Antoniou
Jun 09, 2020
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Adam Horsley
Jun 08, 2020
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Absolutely amazing experience buying a car from Jay and Sarah at Que. I had been looking for an E92 M3 for sometime but never pulled the trigger until I started dealing with Que, excellent service start to… finish. I was looking to part-ex my daily driver and needed some time to arrange the purchase and they covered off every small detail from start to finish, well presented cars with a good selection of performance cars. Will always check in with them for future purchases and hope to see them again soon.
Katie Hale
Jun 08, 2020
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Amazing service from jay and Sarah, having two young babies I needed a car that was reliable and I certainly got that never let me down once! They went above and beyond form the beginning, Sarah completely all the paper work and it was so stress free exactly what we needed with a busy family life. Thank you
