Horton & Storey

Florence has been absolutely amazing. So many estate agents treat you as just another customer, but Florence is by far the best estate agent we have ever met. She understands our needs and sends through houses she thinks we will like. She is so friendly and so approachable and she actually cares! We really hope that you're the estate agent who finds our house! Recommend these guys all day long!

We are now safely installed in our new apartment in Solihull and are enjoying our new surroundings. The process of buying turned out to be very rocky, due to a variety of delays and last-minute shortcomings from various solicitors that led to us being 'homeless' for a fortnight. We're feeling so relieved that we've finally made it and that the stress is lifting now!

Thank you to everyone at Horton and Storey (especially Emma Tovey) for your help and support through the many tortuous twists and turns that our saga took. You must have felt yourself caught between opposing forces on many occasions, but we've all emerged, more or less intact! Your communication was always very clear, honest and punctual, so we never felt left in the dark, and we were constantly kept up to date with progress.

Your understanding of how we must be feeling, was very re-assuring in the circumstances. At least our case may be an example of the worst that might befall, to be used to regale others with in the future. Thanks again for getting us here. We highly recommend the approachability and efficiency of Horton and Storey! With best wishes and grateful thanks. John and Sandy Gough

Absolutely amazing service, fast and extremely helpful, I can't fault Horton and Storey at all, they have been wonderful in helping me out of a tricky situation

An exceptional estate agents that are very professional, knowledgeable, helpful and supportive through what can be a very stressful experience. All along the way kept us informed and had great resolve when faced with difficult situations in a very calming manner. I can't praise the team enough and would highly recommend using them for selling or buying your property. Not your typical estate agent. 5 stars.

We weren't familiar with this agents prior to finding a property with them. Our experience so far has been great. Good communication and a helpful team.

A fantastic service throughout! Whilst we didn't end up buying the house we viewed on this occasion, the service we received was fantastic. Booking a viewing was very easy, Emma worked hard to find a time that fitted around us going away and other plans we had to ensure we didn't miss out. Communication was excellent and it felt like we were valued customers even just for the viewing process.

Absolutely stood out as a fantastic service and one we would highly recommend. I hope there may be another house come up with Horton and Storey as I know we will get the same service again. Thank you to you all!

Just recently completed a purchase with Horton & Storey, they were excellent from start to finish! From negotiating the sale to completion. Emma do Justyn both did an amazing job keeping me and my partner up to date with the progress. Thank you for helping us buy our first home!

I have recently completed on my purchase and Emma Tovey was amazing, very helpful and on hand to chase things through. She is a credit to the Horton & Storey team :

We sold our property back in February this year with Horton & Storey. The listing and the house photos taken were brilliant. We were kept well informed throughout the process to ensure we got to completion on time. All round it has been an excellent experience working with Justyn, Tom and Emma. I would highly recommend H&S.

Horton and Storey were the agent we chose for selling our property and we were very pleased with them, from the first visit to the close of business, house sold! Always interested in our needs, and professional in assessment, advice, and service. We enjoyed their continued involvement throughout and are pleased to recommend them to all future sellers.

Used Horton & Storey to purchase my first house, cannot recommend them enough, first my first phone call to them to collecting my house keys it was a pleasure dealing with all. Would definitely recommend as there is constant communication and professionalism. Thank you once again Justin, Tom & Emma

Tom was very professional, honest and gave us a good valuation for our home. I would recommend Horton and Storey to anyone wishing to sell their home. Genuine people helping you to make the right decision for you.

We sold our property through H&S. we decided to go with these guys as they were realistic, honest and friendly. Our calls /emails were always acknowledged. We dealt mainly with Justyn and Emma who made the process stress-free. If they don't know the answer to something, there's no BS-ing so to speak. They'll tell you the truth which is what you want when you're parting with money for a service.

There was never any pushy attitudes from them unlike other estate agents we dealt with. We wanted a professional and friendly service. We got exactly that. Nothing was too much trouble with these guys. To anyone thinking of purchasing or selling, I can't recommend these guys enough. Thank you H&S - H&M

I have only had positive dealings with both Tom and Justyn at Horton and Storey over the past few years. They have been both professional and sincere in all my dealings with them, and I would not hesitate to recommend them.

Justyn was amazing from start to finish. We purchased our home through Horton and Storey, Justyn was always available and was always the first person in the chain to have any information on progress. We would highly recommend Horton and Storey for a individual, informative and positive service.

Ok. So if your looking for your stereo typical estate agent. this ain't the place. H&S From first appointment till completion were personable, kind and really approachable and most important for me communicated very clearly very quickly.whilst going through a very stressful time. buying/ selling during COVID they kept my head above the water. passed me the box of tissues and helped me keep the faith. Justyn and Tom. offer a very personal service. you get to speak to them.not signed up and left to pasture.

Will every time back an independent small business in the local area. and would use them again 100% if I ever had to move again! NEVER AGAIN!. Thanks both and keep building the business. never lose the passion and the personable approach. Lisa

100% Satisfied customer! We used Horton and Storey for selling our property- the service received was absolutely Outstanding! Justyn, Tom and Emma were professional and courteous at all times. It was an absolute pleasure dealing with Justyn, who in particular was highly knowledgeable, proficient and 100% proactive throughout the whole process, with regular updates and always available to answer any queries. The team really understand the stresses of moving and are completely dedicated to giving a five star service. Would highly recommend them!

I was really glad to find this service when the sale of my mother's house fell through at the last minute. Tom Storey was so helpful in pointing out the various options that were available, he gave me comprehensive advice which enabled me to decide on a way forward. It was very comforting to have this genuine help when I needed it. Through the contacts that he has given me I anticipate a successful sale in the future. Many thanks!